AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

I wanted to say thank you to Misty Corbin. THE. Service advisor of the year. She and her team went way above and beyond. Thanks for your patience and support. You guys keep it professional and are there advisor of the year. She and her team went way above and beyond. Thanks for your patience and support. You guys keep it professional and are there to answer questions for anything. Great job. More

Five-Star Service A heartfelt Thank You to Matt in the Service Dept. He is a Superstar!!! My wife recently purchased a new Dodge Challenger RT from another dealershi A heartfelt Thank You to Matt in the Service Dept. He is a Superstar!!! My wife recently purchased a new Dodge Challenger RT from another dealership. She found that she had constant signal interference/static on any FM radio station that she tuned to. She had taken it to other dealerships only to be disappointed. Since I had such a positive experience with purchasing a used truck at AutoNation CDJRF last month, I offered to take it to their Service Dept on my way to work. Our Service Advisor, Matt, gained my confidence immediately. Not only was he professional, courteous, and attentive; he also displayed great empathy and concern for my wife's troubling experience with other dealerships. It took a couple of days, but Matt kept us informed every step of the way, and they were able to resolve the issue. From now on, we will bring both of our vehicles here for service! Thank you AutoNation CDJRF!!! More

Incompetent and lazy If it were possible to give a negative star rating, I would. This service center would get -4 stars from my last two experiences. Bought a brand new r If it were possible to give a negative star rating, I would. This service center would get -4 stars from my last two experiences. Bought a brand new ram limited. $57k truck. Shortly after we bought it (2weeks) we started hearing the brakes squeeking as if the pads had worn down. We made an appointment and took it in. When we arrived they said they didn’t have us on the schedule. They went back and forth with my wife over whether she even made the appointment which was the first sign that this place was going to be terrible. They took the truck in at noon on Friday and at the end of the day, we had no call to let us know what was going on or when we are going to get the vehicle back. We called 5 times with no answer or response all within normal operating hours. Had to track down the manager if the lot to find someone to call me back. Didn’t get the vehicle back until the end of the following day. They said they were unable to duplicate the squeek and wouldn’t be changing the pads. As i was driving home, lo and behold, the squeek returns. We were having some other issues with the Uconnect system so I made another appointment a few weeks later and met with a different service advisor “Rocket.” They said they were wide open on their schedule for Friday and i could pick any appointment time. I chose 10am and arrived at 9 because i finished work early. Again, at the end of the day, no call or update from Rocket to tell me what is going on. i finally get him to call me back and ge says nobody has had a chance to look at it. After I complained to him about the supposedly wide open schedule, he offers me a rental car and makes it seem as if he’s going above and beyond by offering this and that the average time that a vehicle is in their shop is 3 days. Of course they don’t tell you this when you make an appointment. Guess what, on Saturday, no call to let me know what is going on. End if the day, Rocket calls and says there is still one car in front of you, I’ll let you guys keep the rental. Oh thanks Rocket. You’re a hero. Monday, no call until the end of the day. STILL one car in front of you. Unbelievable. Tuesday, call at noon. “ Got your Uconnect rebooted and now we will get it to the brakes guy.” Wednesday, call at 1pm. We weren’t able to duplicate the squeeking in your brakes... it’s a brand new truck. Ive owned it for less than a month. Just change the darn pads and be done with it. I will be filing a formal complaint with autonation and I will be asking for the dealership manager to meet me when I go to pick up the truck tonight. More

Horribe Customer Service, just horrible! Horrible service at this dealership, do not buy cars from them! Just awful customer experience. I took my Dodge Durango for service this morning (BTW Horrible service at this dealership, do not buy cars from them! Just awful customer experience. I took my Dodge Durango for service this morning (BTW this is the same place I bought my car brand new) at 10:30AM and the service agent Marvin told me there were only 4 cars ahead of me and for me to leave my car that they should get to it today by 3PM. He does not call me all day, I come to see what’s going on at 5PM and he tells me there are 15 cards ahead of me and that they will not be able to see my car and probably not tomorrow. He said “My Fault” and that’s it, not even apologize for being wrong or offer solutions, possibly giving me a quick rental or something, nothing. Just horrible service! More

Recall Ram 2500 Set up my truck for three recalls. They had the Air bag parts to perform two of the recalls. Maureen in service told me she would order the part for t Set up my truck for three recalls. They had the Air bag parts to perform two of the recalls. Maureen in service told me she would order the part for the steering recall and call me back to schedule a return. After one week I called her and she did not return my call. I have repeatedly called her on a daily basis since then and she has yet to even return my call. It's been three weeks. Very poor customer service. Left in the dark with no return call. More

Terrible Customer Service @ AutoNation What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer servi What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer service department, in any business, with the sheer utter contempt for its customers, that these jokers have. My wife dropped off her Dodge pickup for a recall on Thursday night. Maureen was the service writer, and Maureen told my wife that she would call my wife on Friday when the vehicle was done. My wife never received a call back on Friday, so she called and left a voicemail in the afternoon to see if the truck was ready, but no one returned the call. We decided to wait until Saturday morning, and the no communication from Auto Nation continued. When my wife FINALLY got through to a live person on Saturday early morning, the person told her, that the repair order for the truck had not been updated in the computer system, since it was originally entered on Thursday and would make sure that a return phone call to us would be a priority. With the revelation that there was no computer update, we had no way of knowing if the truck was finished or not, and never got that elusive call back. By late morning, decided to head up there. A manager in the service department approached us, and I shared the events and my frustration, and he didn't have anything to say and didn't want to talk to me. It appears that he must hear this all the time. Maureen came over, told us our truck was ready and that she had called my wife on Friday morning to tell her the truck was ready. Funny, my wife never received a call. I wonder whose name was on the "voicemail" that Maureen allegedly called ??? When I shared my frustrations with Maureen about not being able to get in touch with a live person in service, she told us that for "next time", she would give us the "secret" phone number to get in touch with her. If a business has to use a "secret phone number" knowing that no one will answer the main number, their days are numbered. If Auto Nation actually cared and paid attention to taking care of the customers in the first place when they bring their vehicles in for service, then they wouldn't need to use the internet to try to do damage control. What a pitiful excuse for a business. With this kind of service, there is NO WAY I'd ever buy a car from these people who are only interested in the money they make and not taking care of their customers. More

Service dept Buy a vehicle from AutoNation jeep… Yes. Have your vehicle serviced at nation jeep…xxxx no! Apparently a 36 month free replacement on a battery doesn Buy a vehicle from AutoNation jeep… Yes. Have your vehicle serviced at nation jeep…xxxx no! Apparently a 36 month free replacement on a battery doesn't qualify for a battery that's a year and a half old that just died on me. Told one thing by one person, something else by another. Not to mention the hour and 45 min oil change with appointment made a week in advance. Bought a battery at Costco. They stand behind their word. More

Going downhill The past couple years I have used AutoNation Dodge to purchase and do all the repairs on my vehicles. The last couple years there have been a lot of c The past couple years I have used AutoNation Dodge to purchase and do all the repairs on my vehicles. The last couple years there have been a lot of changes to the service department which are not good. The new service manager there has changed the way they operate to the point that they don't operate. The last couple times I've taken my car in I have had more stuff found that did not need to be done than what I actually took the car in for. 45 days ago I took my car in for a horrible gas smell they said it was a bad gas And replaced it. The car also went in for a noise in the air conditioner that I knew was a actuator for that heat door, that was repaired. However while it was there in their inspections they found metal in the power steering fluid and said that the power steering rack needed to be replaced but it was on backorder. A couple of days ago the gas smell was so bad coming from my car that it made my wife and two grandchildren sick in the car. My wife said she would not drive a car anymore which I can understand. So I took the car in after trying to get a hold of the service writer that I have used there for a long time and never got a call back after I left messages. None of the other service writers that were there bothered to tell me that my service writer was out sick and that nobody else was handling his work so my car sat there for 2 1/2 days and I never got a call, again left messages no call back. So I went to the dealership and took my car back and proceeded to go straight to another dealership. I got a ride home in their courtesy shuttle which took all of 20 minutes the wait and the trip as I was unlocking my front door the dealership was calling me to tell me that the car would be ready early afternoon that they had found the problem and fixed it. While they had the car they also checked the power steering and said there was no metal in the fluid that my rack was operating properly and there was no problem with it. I have lost all faith in AutoNation Dodge and will not return there. There has been such a turnover in personnel in the service department from the manager on down and so many changes that nobody there seems to know what is going on or what to do. It is a shame that it is come to this because after being a very loyal customer for over 12 years I have no problem in finding somewhere else to take my vehicles. You know you would think that after reading a few of these reviews they might figure out that what they're doing in their service department is not working figured out guys if I treated my customers the way I was treated last two times I was there I would be out of business. Dave, 2012 Dodge ram 3500, 2001 Dodge ram 2500, 2008 Dodge avenger. More

2005 tralblazer Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window pro Took my vehicle in for Warranty work and had oil change done did oil didn't check fluids at all charged me 95 dollars oil change didn't fix window problem . took vehicle back to Autonation chevrolet and fixed window problem right away , Chrysler is a joke will never go back again More