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AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
Phoenix, AZ
844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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844 Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
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July 28, 2021
Took my vehicle in for follow up on a vehicle Recall. Was advised it would take a couple of hours, I called the dealership after 5 hours to find out if my vehicle was completed. Was told it was ready. Initia advised it would take a couple of hours, I called the dealership after 5 hours to find out if my vehicle was completed. Was told it was ready. Initially I was going to wait for my vehicle but decided I didn’t want to spend my day off sitting at the dealership so I Uber home. Just would be nice to get an initial ETA when you drop you vehicle off. Not all people have a second vehicle or can afford to go home. More
by CMB
Employees Worked With
Nicholas Thomas
July 28, 2021
Thank you again Autonation for serving my 2016 Fiat 500.They help me with the factor recall on my car. Murruren Working was a Great help though! Robert Vogel 500.They help me with the factor recall on my car. Murruren Working was a Great help though! Robert Vogel More
by Roblvogel52
Employees Worked With
Maurreen Working
July 28, 2021
All the service requests were completed but the lack of communication with the service advisor really put me off. The totally automated phone system did not allow for any human contact and eventually just communication with the service advisor really put me off. The totally automated phone system did not allow for any human contact and eventually just hung up. Repeated voice messages went unheeded. Twice, I called the parts department and the sales department and ask them to transfer me to my service advisor. Crickets… More
by Msmithrepairs
Employees Worked With
Maureen Working
July 27, 2021
My air conditioning was not working and brought my challenger into see whats going on and was hoping for good news since i had a warranty cause air conditioning can be expensive but anyway carl ross t challenger into see whats going on and was hoping for good news since i had a warranty cause air conditioning can be expensive but anyway carl ross took care of me was very professional and took the time to show me what my warranty would cover if those things came up well lets just say once i picked up my car it was all covered and my ac works perfect and it wasnt very long i was without my car considering there were other cars everywhere needing service but carl ross made me feel like he cared about my car and my issues and everything worked out perfectly in a timely matter also More
by Weed_timothy
Employees Worked With
Carl ross
July 27, 2021
2 weeks of having my car and no resolution. I had to call to get updates since no one bothered to call me. Just received the multi-point inspection and told that a transfer case would be needed and on call to get updates since no one bothered to call me. Just received the multi-point inspection and told that a transfer case would be needed and on the report it shows it's good. First is was wiring, then transmission, back to wiring, PCM (that was just reprogrammed and flasshed by them), back to wiring then an transfer case. I really feel that it was too complicated and didn't want to deal with it. More
by hbmotogirl
Employees Worked With
nicholas
July 26, 2021
By far the best service advisor I’ve ever worked with! Nick made the process simple and easy. Before I knew it, I was back in my vehicle and continued with my day! Thank you Nick made the process simple and easy. Before I knew it, I was back in my vehicle and continued with my day! Thank you More
by ShannonH
Employees Worked With
Nick Thomas
July 25, 2021
Carl was awesome, took care of my issue faster than another dealership said they could. He was straight forward and honest. I would highly recommend. another dealership said they could. He was straight forward and honest. I would highly recommend. More
by dgholy3
Employees Worked With
Carl
July 25, 2021
Carl Ross has been the most trusted and expendable service advisor I’ve ever worked with. Any time I have had an issue, Carl makes sure I am taken care of. Thank you Carl! service advisor I’ve ever worked with. Any time I have had an issue, Carl makes sure I am taken care of. Thank you Carl! More
by Zfasha
Employees Worked With
Carl Ross
July 25, 2021
Izzy was great to work with bringing my truck in for service. Scheduling service through the customer service number was a challenge to get anyone on the phone or to call back. I had to drive in to sche service. Scheduling service through the customer service number was a challenge to get anyone on the phone or to call back. I had to drive in to schedule it. More
by Heathathompson
Employees Worked With
Izzy
July 24, 2021
First visit with my original owner 2003 Ram 1500. Trying the COSTCO auto discount service program. Good experience although it's just for an oil change the COSTCO auto discount service program. Good experience although it's just for an oil change More
by bpmcconville
Employees Worked With
Samuel Pierce didn't get 100 point inspection result-computer was down
