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AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
Phoenix, AZ
844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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844 Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
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September 01, 2021
Let me start by saying I’m pretty OCD about keeping my cars well maintained. However, I’m also not one to go out and buy new either so I expect the used cars I buy to have some issues here and there. With cars well maintained. However, I’m also not one to go out and buy new either so I expect the used cars I buy to have some issues here and there. With that said, I have a 2015 Challenger SRT 392 and I recently purchased a 2011 Ram 1500 5.7L 4x4 and I’m more than willing to spend the money on initial inspections and maintenance to be performed by a local dealer. Unfortunately, I will not be returning to the Auto Nation Power Dodge North Phoenix dealer ever again!! To start with, in my opinion, it’s unacceptable to take appointments only tell a customer upon arrival that it could take up to 3 days to complete diagnostics. I’m fortunate enough to have 2 cars so being without one isn’t a big deal. However, for those who rely on a single mode of transportation, this can be extremely inconvenient. Second, when a service advisor doesn’t “ADVISE” a customer on work that should be completed, he’s not really doing his job. In this case, I bought a used truck that had a flat lobe on a cam shaft that caused a misfire and resulted in a check engine light. Since the front of the motor had to be taken apart anyway, o thought it would be a good idea to replace old parts that wear out with new parts. When I received my initial quote I was a bit surprised this wasn’t included at least as an option since there would be no additional labor involved. But I had to go out of my way to request a new timing chain, gears and tensioner. Which doesn’t sound like a big until you realize it’s almost impossible to get ahold of your “ADVISOR”. Which means I had to make a trip to the dealer, find the advisor and have a discussion about what I wanted. Finally, when I have a list of items I want addressed/ fixed, I don’t think it’s unreasonable to expect that EVERYTHING on that list is addressed!! Not only were there multiple issues that weren’t fixed or addressed, but my efforts in making a special trip to the dealer to ensure a new timing chain, gears and tensioner were installed was a complete waste of time as this was not completed due to a “MISCOMMUNICATION WITH THE TECH”!! Which I interpreted as there was NO communication with the tech about what I wanted. The “ADVISOR” apologized for the issue and said if those items needed to be replaced at a later date, I would not be charged for any labor. Only problem with that is if the timing chain goes bad, more often than not, the motor is trashed!! If this happens, I will be holding Auto Nation fully responsible!! To wrap up, I spent almost $7k on the issues that were actually fixed but still don’t have the piece of mind of knowing that everything I wanted done to ensure maximum reliability of my new used truck was done. So buyer be ware, if you go to this dealer, you might not get your money’s worth and no amount of money is worth a bad experience!! More
by Chris
Employees Worked With
Carl Ross
August 30, 2021
I bought my car from AutoNation back 2019, only have taken it there to get serviced Customer service is great and the service adviser Nicholas Thomas is awesome! taken it there to get serviced Customer service is great and the service adviser Nicholas Thomas is awesome! More
by Nancy
Employees Worked With
Nicholas Thomas
August 27, 2021
My service rep, Carl Ross is very good to me. He’s always been so helpful and knowledgeable. He gets my truck in for service very promptly and keeps me up to date as to the progress till it’s finished. I alw been so helpful and knowledgeable. He gets my truck in for service very promptly and keeps me up to date as to the progress till it’s finished. I always ask for Carl when my truck needs to go in for service More
by John B
Employees Worked With
Carl Ross
August 26, 2021
Izzy in service was incredible! She was in constant communication with us about the status of the vehicle. She's very pleasant to work with. The vehicle was ready when promised for less $ than expect communication with us about the status of the vehicle. She's very pleasant to work with. The vehicle was ready when promised for less $ than expected. More
by Marnie
Employees Worked With
Izzy
August 24, 2021
It's really sad, this is a great place to purchase a vehicle but poor when it comes to service and maintenance. I had a scheduled appointment on yesterday which was for 11am. I arrived on time for my vehicle but poor when it comes to service and maintenance. I had a scheduled appointment on yesterday which was for 11am. I arrived on time for my appointment and was told it would take at max 3hrs for and oil change and service. Well after waiting for 3hrs, my car was in the exact same spot it was when they took it back. The never touched it after taking it back to start the work which was under a specialty warranty service. I was very disappointed, it was a total waste of my time. So one star is being generous. More
by Wilc2020
Employees Worked With
Didn't want to give employees name.
August 23, 2021
The service crew is always courteous and services our vehicles in a timely manner. We have been coming here for years to service our three Dodge vehicles. vehicles in a timely manner. We have been coming here for years to service our three Dodge vehicles. More
by Taylor
Employees Worked With
Nicholas
August 21, 2021
Carl Ross is awesome!! Anytime I have an issue with my Ram he gets my truck in and makes sure it is fixed when I get it back. If there are any issues after the fact he makes it right. I have taken my truc Ram he gets my truck in and makes sure it is fixed when I get it back. If there are any issues after the fact he makes it right. I have taken my truck to multiple dealers for service and AutoNation in north Phoenix is the only dealership I will take my truck to now. Keep it up AutoNation and thanks Carl Ross More
by lindley2316
Employees Worked With
Carl Ross
