AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Worked with Izzy in service, great service and listened and got all issues resolved in a reasonable time! Another dealership was very rude and didn't listen to problems on vehicle and one time through and and got all issues resolved in a reasonable time! Another dealership was very rude and didn't listen to problems on vehicle and one time through and she had her team solve them all! Thanks for great service! More

Terrible customer service I have been a customer for the past 2 years and never had been treated so bad. Had an appointment which when I arrive they check me in and they inform someone was going to be be so past 2 years and never had been treated so bad. Had an appointment which when I arrive they check me in and they inform someone was going to be be soon with me waiting almost 30 min to someone I think it was Samual came and ask what I need to get done which I already had explain in the appt. but I explain which was an oil change tire rotation and inspection point. Also I had some issue with the screen on dashboard glitching which he inform will take 4 days and when I ask about the rental he said no they didn’t have one which early when the appt was made they inform I will be having one. And he just told he had 43 people waiting and he could do anything. So I just to do the maintenance which I was inform it will take 1 hr 30 min and to just go and wait. Really unprofessional. I went to ask about my car again and also to inform that I had the coverage he was rude and then he told my car wasn’t going to be ready until 2hr 30 min and ask so what the whole point of me making an appt and then you telling a time which it’s not true and also when I made an appt I ask for a rental and they confirm because I need for my work. He just nodded and didn’t even care. And he rudely tells me I didn’t even had an appt. which I was showing him the email and confirmation number and that everything I was telling him was a lie. Which he already had confirm the appt and my name was showing on the list. Never ever going back again. And will never recommend! More

Nick Thomas is a great service writher!!! He takes my problems very seriously. He is the best! That is all I have to say. He is the best problems very seriously. He is the best! That is all I have to say. He is the best More

Scheduled car for oil change two weeks in advance. Waited over an hour before I checked to find out they had no oil filters. Told it should be any minute. Over a half hour later, still no oil filter Waited over an hour before I checked to find out they had no oil filters. Told it should be any minute. Over a half hour later, still no oil filter. How does a service center not have parts for servicing vehicles? Lack of management and customer service. More

Carl did a great job handling the maintenance on my Jeep as usual! Everything got done quick and the quality of the work was great. as usual! Everything got done quick and the quality of the work was great. More

Carl was so helpful! I’m always worried about be up sold since I know nothing about cars and Carl was so informative. I will definitely request him for the future. since I know nothing about cars and Carl was so informative. I will definitely request him for the future. More

We agreed on service price but when the Jeep done and I want to pay was different price on what we agree. The charge more on what we agree want to pay was different price on what we agree. The charge more on what we agree More

tried 3 time to have the bed lights I bought from Auto Nation. was told they were 2 weeks out with work and was never offered a appointment. Went online to schedule a time and Nickolas Thomas e-mailed bac Nation. was told they were 2 weeks out with work and was never offered a appointment. Went online to schedule a time and Nickolas Thomas e-mailed back and I was finally able to have my lights installed. Nickolas was very helpful and had the truck in and out very quickly. Thank you Nickolas. More

No one answers the phone. Had no idea my car would be there overnight. No call at the end of the day to advise. No call the next morning. I had to call the service director to get any communication. Oh a there overnight. No call at the end of the day to advise. No call the next morning. I had to call the service director to get any communication. Oh and I left with my car clunking. Had to read the reciept that there was an issue with my bushings. No one told me nor offered to fix it before I left the lot. Never going back. Never buying a vehicle there ever again. More

The service itself was good but VERY disappointed it didn’t include tire rotation I would have expected that to be part of the service that I paid for upfront, I feel cheated to be honest. On my fir didn’t include tire rotation I would have expected that to be part of the service that I paid for upfront, I feel cheated to be honest. On my first visit they were going to rotate tires but didn’t have the key for lug nut locks had service dept order and I waited for several weeks for the key! More