AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Great customer service!The Service Manager will go out Great customer service! The Service Manager will go out of her way to help and assist the customer needs. Great customer service! The Service Manager will go out of her way to help and assist the customer needs. More

I went for my first oil change on a brand-new vehicle. Carl was very nice, even though I was frustrated about "losing" the remaining uses of a prior Mopar service contract that I had purchased when I had Carl was very nice, even though I was frustrated about "losing" the remaining uses of a prior Mopar service contract that I had purchased when I had another vehicle. He helped me out by giving me the phone number of who to contact. He also found another special offer for the same type of contract. Although he initially quoted me almost 2 hrs for an oil change (which is a long time), my vehicle was finished sooner. I will continue to bring my vehicle here for service. The one thing that was confusing for me and the service advisor was the new contactless "check-in" process. I checked in prior to arriving and got instructions to park in the customer parking area and leave my keys in the dropbox. When I arrived, there was no designated parking area and I wasn't sure about the process, so I followed the usual procedures. Carl told me that this was a new thing and they weren't even sure how it worked yet. Hopefully, they will get this figured out soon. I also received a follow-up phone call from Steve, the service manager, who advised me to call him directly if Mopar is not able to help me with the service contract issue. His offer to help was much appreciated and I will definitely do that if I do not receive a satisfactory resolution. More

I have been bringing my Jeep to this dealership for service since I purchases it brand new in 2017. After this last time, I will never take my car there again. Nicholas was absolutely rude, the minute service since I purchases it brand new in 2017. After this last time, I will never take my car there again. Nicholas was absolutely rude, the minute I walked in for my appointment he held his finger in the air to stop me. His approach was extremely rude from start to finish. 2 previous service advisors had promised me a service discount for all future services, which have been applied in the past and he was able to see. He fought me on it for quite some time and did not want to offer it again. He even put down the advisors I previously worked with. My vehicle was dropped off at 4 pm which was my appointment time, and he said it takes about an hour to be ready, and they close at 6 pm, but that I have to leave my car overnight because he cannot get it done as scheduled. To top it off, usually they run your car through a car wash at the end of each service (at least they did every single time the past 4 years), and when I picked up my car it was FILTHY. Never again. More

My first time to use this dealership. I went to get oil change. When I got home I decided to look under the hood. There was oil spilled on the engine and a puddle of oil by the oil cap. They could have change. When I got home I decided to look under the hood. There was oil spilled on the engine and a puddle of oil by the oil cap. They could have cleaned that up but didn't. I cleaned it up. I'm not impressed. Also left an oil ring where they sat the oil cap during service. Service advisor was nice. More

Samuel Peirce was a fantastic Service Advisor. He listened to our service concerns, carefully noted and made sure they were addressed promptly and to our full satisfaction. Thank you. listened to our service concerns, carefully noted and made sure they were addressed promptly and to our full satisfaction. Thank you. More

Sam and staff were Very persistent in attempting to diagnose my Jeep’s issues dispute not correcting the issue. diagnose my Jeep’s issues dispute not correcting the issue. More

Great service, took care of everything noted in service request in a timely and professional manner. request in a timely and professional manner. More

Staff was great. Unfortunately they had to keep overnight and that was a little tough over all good service. overnight and that was a little tough over all good service. More

Service was quick and low costs/no costs because vehicle was warrantied. Use web to schedule and it make everything easy. was warrantied. Use web to schedule and it make everything easy. More

Nicholas Thomas was just plain awesome. Loved the fact that he could already tell I didn’t want my Jeep washed that he could already tell I didn’t want my Jeep washed More