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AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
Phoenix, AZ
844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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844 Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center
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January 31, 2022
The supply chain issue impacted my repair. Nicholas went above and beyond in tracking down the transmission for my Ram 1500 and working with the warranty company. 7 long weeks later, the truck was returned; above and beyond in tracking down the transmission for my Ram 1500 and working with the warranty company. 7 long weeks later, the truck was returned; full repair and running like a champ. And CLEAN. They did a good wash to bring my ride back ready to run, no 7 week grime to deal with. Extremely happy with their service. They have been the primary mechanic shop for the Ram for the past 10 years and have always shown consistent excellence in dealing with me and the truck. Highly recommended. More
by chris
Employees Worked With
Nicholas Thomas
January 31, 2022
Nothing but the best experience from beginning to end. I dropped my car off and Carl Ross took care of me he listened to my needs and the very next day he contacted me that he was taking care of my dodge ch dropped my car off and Carl Ross took care of me he listened to my needs and the very next day he contacted me that he was taking care of my dodge challenger and that it would be done soon another day went by and he had my car ready to go 👍 that was awesome Carl is a very good service adviser and i appreciate that great experience. Thank you. 👌 I will be going back to you for service and i will recommend you to friends and family. More
by Guacamayo04
Employees Worked With
Carl Ross
January 28, 2022
This dealership is Amazing! I have had a great experience from buying the car to having it serviced. Would highly recommend considering Autonation North Phoenix if in the market for a new or used car! from buying the car to having it serviced. Would highly recommend considering Autonation North Phoenix if in the market for a new or used car! More
by Plumcrazy_2019
Employees Worked With
Uriel
January 25, 2022
We were in and out in one hour! Carl Ross was best!Sure We were in and out in one hour! Carl Ross was best! Sure miss the morning donuts in the morning while waiting in the waiting room. We were in and out in one hour! Carl Ross was best! Sure miss the morning donuts in the morning while waiting in the waiting room. More
by tabby.villaverde
Employees Worked With
Carl Ross
January 21, 2022
The repair was done and the problem was fixed as expected. The software for booking the appointment worked but the follow up reminder email requesting confirmation of the appointment asked for a con expected. The software for booking the appointment worked but the follow up reminder email requesting confirmation of the appointment asked for a confirmation number to be input when none had been given. Then a text message was received asking for confirmation of the appointment and the link in the message gave an error message and wouldn’t work. The appointment as I booked it was for 2pm but the text message indicated 4pm. Needlessly confusing! More
by Melvin
Employees Worked With
Seek
January 21, 2022
Have to bring vehicle back - part not available right now but vehicle drivable. Oil change not done. Front end alignment not done because of no part replacement avaible. but vehicle drivable. Oil change not done. Front end alignment not done because of no part replacement avaible. More
by gma2six
Employees Worked With
Carl
November 23, 2021
When I brought my truck in for a check engine light, I was told by Uriel it would take 2 days for my truck to get looked at. 2 days... Even with an appointment, I would have to leave the truck for 2 days was told by Uriel it would take 2 days for my truck to get looked at. 2 days... Even with an appointment, I would have to leave the truck for 2 days and, per Uriel, has to stay there the whole time. How inconvenient! I asked Uriel about a rental, but stated "the dealership took all my of cars because of the chip shortage, so I don't have any." I don't know how much truth there was to that, but ok. I was forced to call an UBER and spent $30 to get back home. After 2 days, I never received any communication at all from him. I had to call everyday for an update as he refused to call me back. I kept being told by Uriel that it would be looked at, but 5 days went by at this point, which was a Saturday. When I spoke with Uriel the night before (Friday), he told me the vehicle would be looked at Saturday morning and he would call me that morning. I never received a call from him the entire day. His phone kept ringing and went to voicemail, the main service number went to voicemail as well. I ended up getting a ride to the dealership to get a status update, only to find out Uriel was off that day. How was he supposed to call me back on Saturday if he already knew he was going to be off?? He just disregarded my vehicle and apparently made another tech/service advisor deal with it. The only service advisor that was there on Saturday afternoon was Maureen and she was kind enough to tell me Uriel was off and my vehicle was moved over to her team (she didn't appear to even know the vehicle was on her team at this time). I was told be Maureen that my vehicle would be looked at after the tech was finished with his current job, which was a radiator replacement, but at this point it was already 3:00PM and my car had been there for 5 days and nothing to show for it. Maureen also mentioned that Enterprise rental car onsite had closed an hour prior. I needed a vehicle to drive the next week as it was causing an inconvenience sharing cars in my household. I told her I am going to take my truck and will NOT have AutoNation service my vehicle. The service there is ridiculous. I wouldn't even call it service. Uriel clearly doesn't care about his job or his customers' concerns. He shouldn't be writing service. He clearly doesn't have the communication skills to perform the job as required. Busy or not, the dealership should at least have someone perform an initial inspection of the vehicle and if it will be a long process, to buy time with the customer, or have them return at a more convenient time for everyone involved. Telling someone they can't even look at it for 2 days and the vehicle has to be left there the entire time (per Uriel, appointments wouldn't matter, the vehicle has to stay there), is absurd. If that's not the dealership's policy, someone should inform Uriel of this because this is what he told me. If this IS the dealership's policy, shame on you AutoNation. I used to bring a lot of vehicle warranty service to this dealership years ago when I managed a used car fleet in North Phoenix, but I will never service another vehicle here, nor will I ever recommend anyone go to this dealership. I will always take to social media about this absurd behavior from Uriel and AutoNation as a whole. Absolutely despicable! More
by dadmau5
Employees Worked With
Uriel Garcia
November 17, 2021
Made an appointment online for an EXPRESS OIL CHANGE. Showed up on time, was told it would take 2 or 3 hours. This is totally unavoidable if they cared about their customers. Service writer said this Showed up on time, was told it would take 2 or 3 hours. This is totally unavoidable if they cared about their customers. Service writer said this is typical for an EXPRESS OIL CHANGE. Won’t be coming back! More
by Thatbob
Employees Worked With
Sydney Thorp
