AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

I bring my vehicle in for an appointment and every time the dealership doesn’t even look at the vehicle for diagnostic until 2 days later. Then it takes a couple days getting extended warranty approval, the dealership doesn’t even look at the vehicle for diagnostic until 2 days later. Then it takes a couple days getting extended warranty approval, and then my vehicle finally gets worked on. I never get my vehicle back until 7-21 days later for minor repairs. I’ll take my other vehicles into other dealerships and get them back same day. More

I recently had the pleasure of having Mia Lusk as my service advisor, and I must say, the experience was nothing short of exceptional. From the moment I arrived, Mia greeted me with professionalism and service advisor, and I must say, the experience was nothing short of exceptional. From the moment I arrived, Mia greeted me with professionalism and a warm, welcoming attitude that immediately put me at ease. Her expertise was evident as she efficiently handled my service needs. What impressed me most was how quickly the repair work was completed - within mere hours! Moreover, Mia managed to ensure that the entire process cost me nothing, which was a delightful and unexpected bonus. Mia's attention to detail, prompt service, and genuine care for customer satisfaction are exemplary. It's rare to encounter such a high level of dedication and competence in customer service. This experience has not only increased my trust in your service center but has also assured me that I am in capable hands with advisors like Mia. In summary, Mia Lusk's service was stellar, and I would gladly recommend her to anyone seeking top-notch vehicle care. A heartfelt thank you to Mia and the team for a 5-star experience! More

Nate was wonderful and anytime I need work done I'll always ask for him. The service was done quickly and communication was great! always ask for him. The service was done quickly and communication was great! More

Always a pleasure working with Carl, our service advisor. He keeps us updated as to what is going on with our vehicle and let's is know if any issues in a timely manner. He keeps us updated as to what is going on with our vehicle and let's is know if any issues in a timely manner. More

Went in for warranty work, was told I didn't have a warranty, then when my warranty was found was told that the work that needed to be done was not under warranty. To the point where I had to call the warranty, then when my warranty was found was told that the work that needed to be done was not under warranty. To the point where I had to call the dealership from whom I purchased the vehicle and have them explain that the parts that needed replacing were under warranty. So after about an hour of going back and forth, my vehicle was finally fixed under the warranty and the parts again were under warranty. All and all I spent 3 to 3 and hours just to get 2 batteries replaced all in all bad experience... More

Nate in service was easy to work with, performed above and beyond expectation and was pleasant. and beyond expectation and was pleasant. More

The service we needed was taken care of. Brianna was outstanding and took care of all our needs. Did an awesome job on our jeep. Brianna was outstanding and took care of all our needs. Did an awesome job on our jeep. More

Warranty issue, they found problem and fixed quickly. Had trouble getting part but located one and had it shipped to dealer. Had trouble getting part but located one and had it shipped to dealer. More

The personnel was very responsive to me when I would call to check on the stratus of my warrenty coverage and the status of my repairs. Great succesful efforts were made by the personnel to obtain needed pa to check on the stratus of my warrenty coverage and the status of my repairs. Great succesful efforts were made by the personnel to obtain needed parts in spite of the auto workers being on strike. The work was completely satisfory. I highly recommend this Auto Nation service department. More

Dealer works with you every step letting you know your options always call you by name options always call you by name More