AutoNation Chrysler Dodge Jeep Ram North Phoenix - Service Center

Since the first time I had to bring my Jeep here it has been one issue after another. I bring my vehicle in they say they can't find or have fixed the issue. (I have been told both) only to still be having been one issue after another. I bring my vehicle in they say they can't find or have fixed the issue. (I have been told both) only to still be having the same problem. The most recent being I had to bring my vehicle back again to fix the same issue and being told if I replaced $800 in after market parts it would fix one issue and they could then complete the other $1300 in warranty repairs that were needed for another issue. Okay done..Now I am back as doing this did not resolve the issues. So Jeep goes back to dealer and 24 hrs later I am told they found one problem but can't look at it for the other problems until the following week. "Umm why didn't you look for all issues when you looked for the other?? But okay can I get a loaner?" "Nope we have none and those are typically for people who just purchased their vehicle and are having issues." Really? Okay. I go to pick up my vehicle and at this point have been trying to make contact by phone with a manager all day to which I still have not had a return call from and it is now 4 days later. My thought is being this is a ongoing issue that involves the steering and due to it not being fixed correctly the first time why am I being put off until next week? Shouldn't this be a priority? Needless to say I will be going elsewhere.. This place has crappy customer service, and mechanics that do not know what they are doing.. More

This dealership is always so helpful and nice when I visit! My battery died for my 2020 Jeep Renagade a while back and they got me in so quick and easy, even without an appointment! And I appreciated th visit! My battery died for my 2020 Jeep Renagade a while back and they got me in so quick and easy, even without an appointment! And I appreciated that so much! I’m a tad late with this review but better late than never! Thanks Autonation, and to the young guy that helped out too! More

I had an appointment for a simple oil change. One hour and forty five minutes and my truck was still not in the bay for the oil change. I told them this is ridiculous so I did my own oil change One hour and forty five minutes and my truck was still not in the bay for the oil change. I told them this is ridiculous so I did my own oil change in less than 30 minutes. They can care less about people’s time. More

The service was fast and easy, everything was explained to me accordingly to my plan and the person attending me was very nice and professional. to me accordingly to my plan and the person attending me was very nice and professional. More

Robert was very easy to work with and I was kept in the loop throughout the repair process. loop throughout the repair process. More

The service addressed the problem. The time frames were excellent. The only concern I have is in the difficulty getting an update on my vehicle. The time frames were excellent. The only concern I have is in the difficulty getting an update on my vehicle. More

Thank you for the service! Maxwell and crew took very good care of me during my last visit. Maxwell and crew took very good care of me during my last visit. More

Great service, friendly staff. I’ve been going here for over a year now. They are very knowledgeable about my vehicle and always know how to fix problems. They are very quick to se I’ve been going here for over a year now. They are very knowledgeable about my vehicle and always know how to fix problems. They are very quick to service my vehicle. Usually I don’t have to wait very long to get it back! The staff doesn’t try to up sell me on products which I appreciate. Instead they focus on what you are there for.! I’ve taken my car to other dealerships before but Autonation is by far the best. The only place I’m taking my car from now on! More

Our service consultant, Nicholas Thomas, provided excellent customer service. He was able to clearly and quickly discern what the problem was with our jeep. His patience and professionalism was impre excellent customer service. He was able to clearly and quickly discern what the problem was with our jeep. His patience and professionalism was impressive, in asking my wife and I the right questions, in order to help identify what the issue was with our vehicle. Thanks for having such highly qualified and capable personnel on your service team! Sincerely, Robert & Maureen B. More

Service is always great when it starts with Nicholas Thomas. Professional, thorough, and customer focused. Thomas. Professional, thorough, and customer focused. More