AutoNation Chrysler Dodge Jeep Ram North Phoenix

DO NOT GO TO THIS DEALER! I provided all the info they asked for to get the financing completed on my new vehicle and thought all was well....so not the case. Four weeks later the financing is still not asked for to get the financing completed on my new vehicle and thought all was well....so not the case. Four weeks later the financing is still not done and they now want a cosigner. I said okay, I emailed when I ran into an issue on their site and never got a response. They call and treat you like a criminal because they failed to do their jobs correctly in the first place. When I point out that I have been nothing but honest from day one, that their salesperson took it upon himself to change information on my application and had they really listened to me or had better communication amongst themselves..the deal would have been done weeks ago...all I get is a story about how their "buyer" was gone or how they have called but I never answer. I called them out on that and stated that if they had called...why no messages...why do my phone records state that I have answered or returned every call. To which they never have a valid response. After four weeks of stress these people have the audacity to tell me they will "unwind" the deal because I said something their finance manager didn't like....after four weeks of putting me through xxxx, I let it show how upset I am for an instant and they resort to scare tactics. CONSUMER BEWARE!!! More

Me and my husband went to this dealership for servicing our 2005 Dodge Neon. We knew our oil needed to be changed, the battery was about due for replacement, the brakes were squeaking, and the car alarm wa our 2005 Dodge Neon. We knew our oil needed to be changed, the battery was about due for replacement, the brakes were squeaking, and the car alarm was going of for no reason. We figured we'd bring it to the dealership to get everything looked at by the dodge professionals instead of a repair shop, plus we had amazing service over at chapman Hyundai every time we brought our elantra in. This place was horrible. First off, i looked them up online, and on their own website they had a link to schedule an appointment online, that lead to a error, webpage does not exist. This didn't bug me at the time, mistakes on websites happen, and it wasn't that hard to call them. Scheduled the appoint and then we showed up. First thing we noticed was how unfriendly the staff was, no one there wanted to talk to us, and when they did it was as if the communication was horrible between employees. First, when we dropped off the car they told us they wouldnt even try to fix the car alarm and didnt suggest anyone to gonto. Theyntold us to look it up online. We called firestone within minutes and though firestone didnt repair them, theyngave us the name and number of a place that did. Then, we explained what we wanted them to check and do one the car, and they said it would be half an hour. We were impressed by this initially, it seemed like fast service. One hour later, they said the car was done. We figured the work would take about an hour or so, so the extra time didn't bug us so much yet. We paid and found out they had only done an oil change. They told us they'd talk to us about the car inspection when they brought us our car. It took them half an hour to find our car, and a lady also waiting for her finished and paid for car said that she always has to wait at least half an hour before they find her car. Once they brought us our car they did not speak with us about the inspection at all. We were still stumped as to why they didn't fix the breaks or replace the battery. The paperwork they gave us indicated that those items needed to be replaced, along with other problems we would have liked to have them fix or at least talk to us about. No one there was very helpful, and we were getting fed up having to wait an hour and a half for an oil change we could have gotten at jiffy lube in 20 minutes. They did charge us about $4 less on the oil change than at jiffy lube, so their prices it seemed were better, but no worth it at all. Right after we got home we immediately called up friestone and told them what happened and we scheduled an appointment with them. Next time we're just bring it to firestone the first time. More

JOHN JOHNSON THE FLEET MANAGER AT POWER DODGE CHRYSLER JEEP TOOK EXCELLENT CARE OF ME. HE TREATED ME LIKE AN OLD FAMILY FRIEND AND REALLY WENT OUT OF HIS WAY TO GET ME INTO MY NEW 2012 JEEP WRANGLER. I WE JEEP TOOK EXCELLENT CARE OF ME. HE TREATED ME LIKE AN OLD FAMILY FRIEND AND REALLY WENT OUT OF HIS WAY TO GET ME INTO MY NEW 2012 JEEP WRANGLER. I WENT TO SEVERAL OTHER DEALERS BEFORE RECIEVING A REFERRAL TO JOHN. JOHN WAS ABLE TO GET ME IN A BRAND NEW 2012 FOR LESS THAN WHAT BILL LUKE CHRYSLER JEEP OFFERED TO GET ME INTO A USED 2010 WITH 40K MILES. HE GAVE ME THE HIGHGEST VALUE FOR MY TRADE AND WENT OUT OF HIS WAY TO GET THE EXACT VEHICLE I WAS LOOKING FOR DOWN TO THE MAKE MODEL COLOR HARDTOP & INTERIOR. THEY DIDNT HAVE IT ON THE LOT BUT THANKS TO JOHN AND HIS COWORKER COACH DRIVING TO THE OTHER SIDE OF TOWN (DURING RUSH HOUR!) THEY WERE ABLE TO GET ME IN MY VEHICLE THE SAME DAY WITH NO PROBLEMS. I LOVED THAT HE REALLY LISTENED TO ME WHEN I TOLD HIM WHAT I WAS LOOKING FOR AND WHERE MY BUDGET WAS AT. HE MADE ME AND MY FAMILY COMFORTABLE WITH THIS PURCHASE AND AS A BANKER WITH JPMORGAN CHASE I WILL BE SURE TO SEND OTHERS HIS WAY! More

They do not even deserve one star. I have never had a more horrific experience. After six hours of negotiations, we made a purchase that we could not pick up until the day since they did not have the car more horrific experience. After six hours of negotiations, we made a purchase that we could not pick up until the day since they did not have the car on site. (This was after they told us they sold it to someone else and tried to sell us an upgraded vehicle. When we didn't want the upgraded vehicle, the car was somehow no longer sold to someone else and they offered us a deal.) We then purchased the vehicle and signed the purchase paperwork/contract indicating that the car had less than 45 miles on it and they let us know that we could pick it up once it got to their dealership the following day. The next day, they called us to tell us the car had 541 miles on it and will this be a problem. Really!? We picked up our money and they will now not return our calls. I would not go back there if they paid me. More

I am in an open BK. I went in and told George my issue. He said there is no way you can get a car until you are discharged. Then you will only qualify for 12000 for the next three years. I said well why ha He said there is no way you can get a car until you are discharged. Then you will only qualify for 12000 for the next three years. I said well why have I been working with other dealerships and finance companies and been fine. So he went and found out that yes I could get one depending on my creadit score. He can back over to me and said well if you are working with these companies why havent you gotten a new car. I said because I havent found one. He said you wont find one you like for a long time you just have to take what you can get. I said I am leaving obviously you dont need my business and I am not going to be talked to like that and disrespected got up and walked out. When I got home I pulled up the list of approved dealers that work with the bk financing companies and guess what they are listed on multiple list. What a joke. More

I recently had an issue with my car not starting and brought it in to be looked at. I was told that it was my battery and it was still under warranty and would not cost me a dime. It doesn't get any bet brought it in to be looked at. I was told that it was my battery and it was still under warranty and would not cost me a dime. It doesn't get any better than that. More

Service excellent except on one visit.We will still use Pwer Jeep and recommend it to other Jeep owners. Our concern was resolved quickly and satisfactorily. Pwer Jeep and recommend it to other Jeep owners. Our concern was resolved quickly and satisfactorily. More

Brian always takes care o me when I need to bring my Magnum in for service. He is curteous and always makes sure I have everything checked over in the car to prevent unexpected problems. He also gets Magnum in for service. He is curteous and always makes sure I have everything checked over in the car to prevent unexpected problems. He also gets me "in and out" as quickly as possible. More

I do not remember the salesmans name but he was friendly and professional. This is my third truck i have bought from your dealership and i plan on making my next purchase from your dealership. Thank you fo and professional. This is my third truck i have bought from your dealership and i plan on making my next purchase from your dealership. Thank you for your great service. Joseph Durnan More

I arrived without an appointment and was quickly & kindly assisted. Replacement of tail gate handle was done immediately. The labor cost was high but I was so happy to have it done so promptly that I kindly assisted. Replacement of tail gate handle was done immediately. The labor cost was high but I was so happy to have it done so promptly that I can not complain. More