AutoNation Chrysler Dodge Jeep Ram North Phoenix

Just bought a used truck here. Salesman said truck gets over 20 MPG. It doesn't. Said truck had MP3 player. It does not. Said he ordered extra key with alarm. He did not. Said truck was gone through and in over 20 MPG. It doesn't. Said truck had MP3 player. It does not. Said he ordered extra key with alarm. He did not. Said truck was gone through and inspected. One week later, truck in shop getting new tires, new shocks, and many more repairs done. We got truck back and guess what! Still Freaking broken and now has to go back into shop. Unbelievable we have owned this less than 2 weeks and it's been in shop for over 1 of those weeks!!!! Now it has to go back in!!! Finance guy sold us 2 yr warranty YET never mentioned the $200 deductible every 12K miles. This has been a nightmare and I WILL NEVER BUY FROM THEM AGAIN NOR WILL I REFER ANY FRIENDS OR FAMILY TO BUY FROM THEM!!! It's pretty sad that this dealership doesn't train their salespeople to know there product and then for the finance guy fail to mention anything about deductibles for extra warranty is just pathetic! Shame on this dealership!!!!! The only good thing that is going on is the woman in the service department. Seems to be the only one with a brain and conscious in that place!!!! I went online tonight and did online chat with Erica Jones and asked nicely who I could send a complaint letter to. She posted and generic auto response and the abruptly ended chat. ARE YOU KIDDING ME? No one in this dealership is willing to help us out even though they say to call and they will. We call and they are rude!!! More

After visiting another Jeep dealership closer to home that gave me a price and challenged me by saying, "you won't be able to beat this deal anywhere else", I then went to Power Chrysler Jeep Dodge Ram w that gave me a price and challenged me by saying, "you won't be able to beat this deal anywhere else", I then went to Power Chrysler Jeep Dodge Ram where they easily beat the other deal. The salesman, Matt Krell, was friendly, to the point, and, most importantly, didn't waste my time. It was a straight forward, simple process and I highly recommen Matt and this dealership to anyone. More

I took my 2013 Jeep Grand Cherokee in today for my first oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of t oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of this part number shows to be 5W-30 oil and not the 5W-20 oil that is recommended by Jeep for the 5.7L Hemi. When I called the dealership to ask why they used 5W30 instead of 5W20 I was told that they only have one "bulk oil" container and sometimes it has 5W-20 and sometimes it has 5W-30 oil, depending on the time of year, and that all standard oil changes are done from the bulk oil container. I was then told that they do have 5W20 in bottles but the customer would need to pay more if they choose to have oil put in their car from bottles. What? So a customer would need to pay more to have the correct viscosity that is recommended by the manufacturer? More

I was walking around the lot looking at new trucks when coach and mark drove up and asked if they could help me, I told them I was just looking whill I got my wifes oil change in her car. They asked me wha coach and mark drove up and asked if they could help me, I told them I was just looking whill I got my wifes oil change in her car. They asked me what I was looking for and I told them and said I didn't see any, Coach said they had one and took me over to see it. I fell in love but knew it was not going to happen, coach told me what they could do for me and gave me a great trade in price for my truck without even seeing it. I left and came back with my truck and was out of there in two hours singed, sealed and delivered with my new 2012 3500 megacab 2 wheel drive. I went back the next day and coach and mark showed me how to work everything in my new truck. They were AWSOME! And Jerry in finance was great to work with and a really nice guy did everything he said he would and more. GREAT PEOPLE! More

I recently purchased a vehicle from Power Chrysler Dodge Jeep Ram on Bell Road in Phoenix. After shopping unsuccessfully in Tucson, I visited Power's website and found the vehicle I wanted. In order to see Jeep Ram on Bell Road in Phoenix. After shopping unsuccessfully in Tucson, I visited Power's website and found the vehicle I wanted. In order to see the vehicle and make purchase my fiance and I made the 2 hour drive. The price was good and the customer service/communication was better than I'd expected. During the test drive, I pointed out front bumper cover was not completely secured to the driver side fender...I asked if that would be taken care of and my salesperson, William "Coach" O'Boyle, assured me it would be. The first area I deducted a "Star" for was financing. The sale was going smoothly until we ended up being hussled/haggled for additional things we didn't want (i.e. tire coverage, paint additives, etc.). I had already communicated that all I wanted was the extended warranty. It nearly got to the point of us just leaving because we were beginning to feel pressured. Nonetheless, we closed the deal and left. On our way home that night after the purchase while we were driving east on I-10 we heard something literally tear off of the vehicle. I immediately pulled over to a service station and we examined the car. We didn't notice anything apparent missing and continued home. A couple of days later, I went to our auto shop here on base and put the car on a lift and that's when I noticed parts of the driver side fender splashguard/liner (i.e. the driver side engine cover) were missing and the liner itself was not complete secured with the necessary pins. That's what I assume must've fallen off. I believe all of this is related to the bumper cover not being attached properly to the fender. It appears to me that either the previous owner or a driver on a test drive ran over something that dislodged the fender and damaged the liner and it wasn't repaired properly. According to the CPOV checklist I was provided during the sale, all body/trim components were checked out and certified. Therefore, at this time, I'm trying to patiently work with the dealership to get this repaired. I'm currently hunting salvage yards for wrecked 200s so that I can get the parts and repair it myself. This is the reason I deducted the second star. I've called the dealership 3 times...twice placed on hold so long that the line disconnected. The third time, I was told someone from service would contact me about setting up an appointment to bring the car in...that was a week ago and I still haven't heard from anyone but I keep getting email reminders to provide a feedback, so here it is: Great salesmanship prior to a deal but be prepared for second-rate customer service once you sign on the dotted line. Finance is going to drive you crazy trying to make more $$ on extras. Make sure you get everything taken care of before you leave with your vehicle otherwise they'll leave on your own. They're not bad...just focused on their bottomline more than you're complete satisfaction. More

I recently walked into Power Dodge with my daughter, who was looking to buy a new car. I had previously bought 3 vehicles from Power Dodge. My daughter bought a car and I ended up buying a truck!! I can’t s was looking to buy a new car. I had previously bought 3 vehicles from Power Dodge. My daughter bought a car and I ended up buying a truck!! I can’t say enough great things about Power Dodge; they are honest, reliable people, who really are trying to help you out, not just trying to make a buck. Our salesman William O’Boyle , “COACH” , couldn’t do enough to help us out, my daughter did not have the best credit , and after some long and hard work by all, Coach, Manager Jerry, and Finance guy Jerry, they got my daughter an unbelievable interest rate !!. I give Power Dodge a 5 Star Rating, 100%. Thank all of you at Power Dodge. A great team from the minute you walk in the door!!! More

Steve was one of the BEST salesman I ever dealt with. Very professional, VERY patient!!! I had issues, and he dealt with them very well Very professional, VERY patient!!! I had issues, and he dealt with them very well More

Very professional and easy to talk to regarding what i was looking for. Finance man called me to follow up when Mona was off. He closed the deal. was looking for. Finance man called me to follow up when Mona was off. He closed the deal. More

i've been lied to, time after time. they keep working on my car, and are not able to fix the many problems. i've called the manufacture, and doesn't qualify for lemon law? ok, you can't fix it, now what? my car, and are not able to fix the many problems. i've called the manufacture, and doesn't qualify for lemon law? ok, you can't fix it, now what? main problem, is engine tends to run-away. and they call that a safety feature? engine rattles like crazy and other issues like trans shifting issues and a grinding sound while driving and on and on. i've been asking the dealer, and dodge to fix it, or stand behind the product, and neither has happened. i'm stuck with a dangerous car and they can't/won't fix it. i've had one car crash because of the run-away engine and still they said it's a safety feature. ok it's a safety feature, then why have we spent so much time trying to address a safety feature. don't buy a dodge, don't go to this dealer, don't do it. i spent 30 grand trying to be a dodge lover, and yet i'm not. 2010 dodge journey is a dangerous car, a dangerous car. my wife won't drive it. i thought about trading it it, but the next dealer didn't want the car because of the run-away issue, and the crash put me way upside down. i'm stuck with a dangerous car and now one else wants it including dodge. More

STELLAR experience. In 2006 I had a really bad experience at Power and purchased my last vehicle from another dealer. I explained this to Mona and really went to look at the Jeep to have another dealer trad at Power and purchased my last vehicle from another dealer. I explained this to Mona and really went to look at the Jeep to have another dealer trade for it so I would not have to purchase from Power. Mona changed all that. She is competent, kind, funny, knowledgeable and extremely detail oriented. EVERYTHING went smoothly, and the Jeep sitting in my garage is EXACTLY what I wanted. Mona is the whole package and purchasing a vehicle from her is a wonderful experience. If you want a great buying experience, go see Mona at Power... she will most definitely take care of you! More