AutoNation Chrysler Dodge Jeep Ram North Phoenix

This had to be one of the worst car buying experiences ever. I wanted to buy a car and nobody would call me back or work with me. I was offered one price by Charles via text and they would not honor it. ever. I wanted to buy a car and nobody would call me back or work with me. I was offered one price by Charles via text and they would not honor it. Ray C called me and wanted to earn my business, he said he would call me back within a few hours with all of the details. I wanted basics such as purchase price, sales tax, title & registration fees (which Charles felt was completely confidential for some reason). Never received a call back. I called and spoke to Thor (maybe his mighty hammer was not working this day) and he told me Ray was out for a few days and would send me the information. He did send it to me, but the purchase prices was nearly $4K more than what Charles gave me. I sent him back an email with the screenshot of the text and no reply. I then called and asked to speak with Eric, the General Manager. He was completely useless. He could care less about it and obviously did not want to try and sell me a car. He said they would never sell the car for what Charles had promised and acted like I was making this up. I read him the complete text messages as they were written. I offered to come in and show him and he wanted no part of it. I would not recommend purchasing a vehicle from this dealership due to the complete lack of customer service and misinformation. This is usually a good indicator of how future service will be. There are plenty of Chrysler/Jeep/Dodge dealers in Phoenix and highly recommend you try a different one. More

This was my youngest son's first purchase, He's 19 yrs old. So I was very concerned. I was hoping to find a car in His price range, payments that He could handle, the best deal for His money. Somew 19 yrs old. So I was very concerned. I was hoping to find a car in His price range, payments that He could handle, the best deal for His money. Somewhere to start to build His credit. We'll we found all this and more at Auto nation. We found our sales man Blaine Bressman to be courteous, well informed, and honest, exactly what we were looking for. Our finance associate was able to get us the best financing with all the necessary insurance for our new car! we are very, very pleased with the whole experience, and would highly recommend Autonation in Phoenix! Gabriel L Martinez. More

I purchased a used 1999 Mercedes SL500 with 69,000 miles from Salesperson BethAnn Schnell. Dealership is located in Phoenix and I am in Tucson (100 miles away). I communicated with BethAnn through the inter from Salesperson BethAnn Schnell. Dealership is located in Phoenix and I am in Tucson (100 miles away). I communicated with BethAnn through the internet as well as by phone prior to driving up to view. She laid out all of the facts of the car including the carfax history and the shop records of all the repairs done to the car by her dealership prior to putting the car for sale. She also texted me numerous additional pictures that I requested. We prenegotiated a price and I drove up the next morning. The car was everything BethAnn had indicated, and more. We closed the deal promptly and I was on the interstate heading home before the rush hour. I am 60 years old and have been buying cars since I was 16. I have lived from Chicago to Los Angeles and in between over my years. I can honestly say that thanks to BethAnn, this was one of the most smooth and enjoyable car purchases I have made. Kudos to Autonation Chrysler Jeep and especially to BethAnn Schnell ! More

Autonation Dodge provided the highest level of customer service my wife and I have ever experienced. The entire sales team and especially Rick Espinoza were phenomenal. Rick was patient, knowledgeable, a service my wife and I have ever experienced. The entire sales team and especially Rick Espinoza were phenomenal. Rick was patient, knowledgeable, and friendly. He answered all of our questions and he found the exact car we were looking for at the price we wanted. Rick walked us through the entire process from start to finish. We left that day very satisfied and we highly recommend Rick Espinoza as the person you would want to help you when purchasing a new car. Thank you again Rick for everything! More

My Experience at AutoNation was Great!! My salesman was William O'Boyle aka Coach. Coach was very helpful and friendly!! I would never consider ever buying another car from anyone else but him, ever! He we William O'Boyle aka Coach. Coach was very helpful and friendly!! I would never consider ever buying another car from anyone else but him, ever! He went above and beyond his job I think. I drove 2 cars and he gave tips about both cars to help me decide. He was honest and straight with me, not playing any head games like other dealerships! Go and buy from him! No I'm not related to anyone at AutoNation or Coach. I just found a great honest place and wanted to pass on the information to others. More

Just bought a used truck here. Salesman said truck gets over 20 MPG. It doesn't. Said truck had MP3 player. It does not. Said he ordered extra key with alarm. He did not. Said truck was gone through and in over 20 MPG. It doesn't. Said truck had MP3 player. It does not. Said he ordered extra key with alarm. He did not. Said truck was gone through and inspected. One week later, truck in shop getting new tires, new shocks, and many more repairs done. We got truck back and guess what! Still Freaking broken and now has to go back into shop. Unbelievable we have owned this less than 2 weeks and it's been in shop for over 1 of those weeks!!!! Now it has to go back in!!! Finance guy sold us 2 yr warranty YET never mentioned the $200 deductible every 12K miles. This has been a nightmare and I WILL NEVER BUY FROM THEM AGAIN NOR WILL I REFER ANY FRIENDS OR FAMILY TO BUY FROM THEM!!! It's pretty sad that this dealership doesn't train their salespeople to know there product and then for the finance guy fail to mention anything about deductibles for extra warranty is just pathetic! Shame on this dealership!!!!! The only good thing that is going on is the woman in the service department. Seems to be the only one with a brain and conscious in that place!!!! I went online tonight and did online chat with Erica Jones and asked nicely who I could send a complaint letter to. She posted and generic auto response and the abruptly ended chat. ARE YOU KIDDING ME? No one in this dealership is willing to help us out even though they say to call and they will. We call and they are rude!!! More

After visiting another Jeep dealership closer to home that gave me a price and challenged me by saying, "you won't be able to beat this deal anywhere else", I then went to Power Chrysler Jeep Dodge Ram w that gave me a price and challenged me by saying, "you won't be able to beat this deal anywhere else", I then went to Power Chrysler Jeep Dodge Ram where they easily beat the other deal. The salesman, Matt Krell, was friendly, to the point, and, most importantly, didn't waste my time. It was a straight forward, simple process and I highly recommen Matt and this dealership to anyone. More

I took my 2013 Jeep Grand Cherokee in today for my first oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of t oil change and after reviewing the invoice I discovered that Mopar Part# 68101997AA was the motor oil used for the oil change. A cross reference of this part number shows to be 5W-30 oil and not the 5W-20 oil that is recommended by Jeep for the 5.7L Hemi. When I called the dealership to ask why they used 5W30 instead of 5W20 I was told that they only have one "bulk oil" container and sometimes it has 5W-20 and sometimes it has 5W-30 oil, depending on the time of year, and that all standard oil changes are done from the bulk oil container. I was then told that they do have 5W20 in bottles but the customer would need to pay more if they choose to have oil put in their car from bottles. What? So a customer would need to pay more to have the correct viscosity that is recommended by the manufacturer? More

I was walking around the lot looking at new trucks when coach and mark drove up and asked if they could help me, I told them I was just looking whill I got my wifes oil change in her car. They asked me wha coach and mark drove up and asked if they could help me, I told them I was just looking whill I got my wifes oil change in her car. They asked me what I was looking for and I told them and said I didn't see any, Coach said they had one and took me over to see it. I fell in love but knew it was not going to happen, coach told me what they could do for me and gave me a great trade in price for my truck without even seeing it. I left and came back with my truck and was out of there in two hours singed, sealed and delivered with my new 2012 3500 megacab 2 wheel drive. I went back the next day and coach and mark showed me how to work everything in my new truck. They were AWSOME! And Jerry in finance was great to work with and a really nice guy did everything he said he would and more. GREAT PEOPLE! More

I recently purchased a vehicle from Power Chrysler Dodge Jeep Ram on Bell Road in Phoenix. After shopping unsuccessfully in Tucson, I visited Power's website and found the vehicle I wanted. In order to see Jeep Ram on Bell Road in Phoenix. After shopping unsuccessfully in Tucson, I visited Power's website and found the vehicle I wanted. In order to see the vehicle and make purchase my fiance and I made the 2 hour drive. The price was good and the customer service/communication was better than I'd expected. During the test drive, I pointed out front bumper cover was not completely secured to the driver side fender...I asked if that would be taken care of and my salesperson, William "Coach" O'Boyle, assured me it would be. The first area I deducted a "Star" for was financing. The sale was going smoothly until we ended up being hussled/haggled for additional things we didn't want (i.e. tire coverage, paint additives, etc.). I had already communicated that all I wanted was the extended warranty. It nearly got to the point of us just leaving because we were beginning to feel pressured. Nonetheless, we closed the deal and left. On our way home that night after the purchase while we were driving east on I-10 we heard something literally tear off of the vehicle. I immediately pulled over to a service station and we examined the car. We didn't notice anything apparent missing and continued home. A couple of days later, I went to our auto shop here on base and put the car on a lift and that's when I noticed parts of the driver side fender splashguard/liner (i.e. the driver side engine cover) were missing and the liner itself was not complete secured with the necessary pins. That's what I assume must've fallen off. I believe all of this is related to the bumper cover not being attached properly to the fender. It appears to me that either the previous owner or a driver on a test drive ran over something that dislodged the fender and damaged the liner and it wasn't repaired properly. According to the CPOV checklist I was provided during the sale, all body/trim components were checked out and certified. Therefore, at this time, I'm trying to patiently work with the dealership to get this repaired. I'm currently hunting salvage yards for wrecked 200s so that I can get the parts and repair it myself. This is the reason I deducted the second star. I've called the dealership 3 times...twice placed on hold so long that the line disconnected. The third time, I was told someone from service would contact me about setting up an appointment to bring the car in...that was a week ago and I still haven't heard from anyone but I keep getting email reminders to provide a feedback, so here it is: Great salesmanship prior to a deal but be prepared for second-rate customer service once you sign on the dotted line. Finance is going to drive you crazy trying to make more $$ on extras. Make sure you get everything taken care of before you leave with your vehicle otherwise they'll leave on your own. They're not bad...just focused on their bottomline more than you're complete satisfaction. More