AutoNation Chrysler Dodge Jeep Ram North Phoenix

Great Service Bruce Weiss, at Auto Nation was so wonderful. This happened to be my best experience ever at a car dealership. I actually got the car i wanted, which Bruce Weiss, at Auto Nation was so wonderful. This happened to be my best experience ever at a car dealership. I actually got the car i wanted, which was a first. Went in thinking used, and walked out with a brand new 2016 Challenger SRT 392. He was even offering me time to think about it, he wasn't pushy at all. If you go to this dealership, ask for Bruce Weiss. More

great experience I was looking to purchase a new truck, searched online even stopped at a few dealers. found a Ram 2500 online spoken with Bruce Weiss on the phone on I was looking to purchase a new truck, searched online even stopped at a few dealers. found a Ram 2500 online spoken with Bruce Weiss on the phone on Thursday afternoon, had a appointment to meet Friday. My Wife and I went for a test drive and was impressed by the appearance of the truck. Decided this was the one for me. Bruce was very helpful and courteous with getting every thing lined up. He handed us off to Dustin in the finance department he got us a lower rate than either of our Banks had quoted us and really explained the protection plans. I would not have any hesitation in purchasing another vehicle from them. More

Unethical Dealership I took my 2011 Jeep Grand Cherokee to the AutoNation’s service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive I took my 2011 Jeep Grand Cherokee to the AutoNation’s service department on May 26, 2016 to have my front driver seat fixed. I also wanted to receive one of my free oil changes. Kevin the service advisor requested a tire rotation which I also agreed to have done. I told Kevin my service advisor that my Jeep was under extended warrantee for the seat issue. When I bought my Jeep Grand Cherokee I purchased multiple warrantees to cover the Jeep Grand Cherokee form “bumper to bumper”. In fact, the financial advisor who sold me the service contracts shared with me that if I had any problems with the leather seats including rips, ink marks, wholes, or electrical parts that my warrantee would cover the fixing of the issue of even replacing the whole seat if needed. But I found out over the phone today, according to my service advisor Kevin, the broken front seat was NOT covered under the extended warrantee contract since the issue was a broken part. Therefore either Kevin or the financial advisor who sold me the contract was not telling the truth. Either way over the phone I told Kevin to cancel ALL requested work except for the free oil change. I decided I did not want to do business with an unethical company who would sell me a $45,000 dollar SUV plus extended warrantees and “not honor” their agreement! I asked Kevin to send the shuttle to pick me up at home right away so that I could get my Jeep Grand Cherokee. After 1 ½ hours I called back because the shuttle driver had not arrived. Kevin shared that the driver was in Black Canyon City. I cancelled the request and had a friend drive me to AutoNation to pick-up my Jeep. When I arrive and went to sign the paperwork there was a charge on the invoice for tire rotation. Kevin said the service department did the tire rotation before I called. Kevin did remove the charge from the invoice. The cashier said my car would be outside the waiting room doors. It was not outside the doors at the pick-up area but in the back of the building. I walked to the back of the building to retrieve my car. As I got into my Jeep I notice that they did not wash it as stated they would do with the oil change. I plan on taking my Jeep Grand Cherokee to another ethical dealership to have my front seat fixed and to receive better customer service. My advice to anyone reading this letter on all the social media sites I’m posting this information, is do not do business at AutoNation in Phoenix, Arizona! More

finance people dont know what there doing I'm starting off by saying the the salespeople that I dealt with were great, Kyle and PJ are both awesome. But when it got to finance it was a horrib I'm starting off by saying the the salespeople that I dealt with were great, Kyle and PJ are both awesome. But when it got to finance it was a horrible experience and when all was said and done I felt like I got cheated, talked down to, and robbed by a guy (Joe Ng) that did not know how to do his job and should not be working in the position he is in… I hope this review helps so Joe doesn't get the chance to do this to anyone else. So with that said I think a good finance person can look at your credit and your income and at least get you close to what they offer you. The deal was sold based on the possibility of a longer term. After looking at all my credit and finances Joe decided it wouldn't be a problem to get 100 months and a certain payment. A couple days after signing and taking delivery of the vehicle, Joe called and left a message that I needed to come in and sign more papers; he said it was not a big deal. After 2 days of Joe not returning my calls I drove down to the dealership. Joe tells me he couldn't get the length of financing we discussed (now telling me there is only one lender that offers it, and that would have been nice to know up front) and that my payments are going to be almost $100.00 more a month… xxx major fail on his part. I asked Joe what other lenders he tried? He said only 1 because I told him I only wanted to try one… B.S. He then said there was nothing he could do, not before backpedaling on several other things he’d said previously. I was leaving the dealer without the vehicle when the sales guy (who saw I was pissed) stopped me, told me to wait and within 15 min came back with a better deal, better finance, not what I wanted but something I could work with. Why in 3 days couldnt Joe do what someone else did in 15 min???? If it was just JOE, there would not have been a sale… What kind of finance person is HE??? All in all, before this I’ve had good experiences with Autonation Dodge - North Phoenix. After this experience I will not be doing business with them again if this is the kind of people they have sourcing loans for them. More

Finally, a quality car buying experience! Purchased a 2016 Jeep Cherokee, met Bruce, gave him purchase criteria. He was informative, thorough and fair. Made my experience smooth as pudding. No Purchased a 2016 Jeep Cherokee, met Bruce, gave him purchase criteria. He was informative, thorough and fair. Made my experience smooth as pudding. Not pushy or patronizing. Gave me a great deal and even set up my car Bluetooth system. Above and beyond. I told him about some bad experiences car buying before. He made me feel like we been friends for years. I will definitely go back for our next purchase. Thanks for your professionalism, and an experience that didn't leave a bad taste in my mouth, yet again. More

Made me feel comfortable Typically I do not relish sitting at an auto dealership for hours negotiating, but Bruce Weiss made me feel at ease. From the test drive to making sur Typically I do not relish sitting at an auto dealership for hours negotiating, but Bruce Weiss made me feel at ease. From the test drive to making sure I had what I needed while I waited on my paperwork it was easily the best car buying experience I have ever had. Thank you. More

Phoenix Auto Nation Staff Provide Excellent Customer Service In January 2016, I purchased a new 2015 Jeep Renegade. On Friday, May 6, 2016, I contacted Bruce Weiss to get a part for my rear window wiper. Bruce In January 2016, I purchased a new 2015 Jeep Renegade. On Friday, May 6, 2016, I contacted Bruce Weiss to get a part for my rear window wiper. Bruce told be me he would call me back to see if he could locate the part. In less than one hour, Bruce called me back and told me that he had the part and all I had to do was pick it up! Bruce provided excellent customer service! This is just one example since purchasing my vehicle, I have been strongly recommending my friends to seriously considering to purchase their next vehicle at North Phoenix Jeep AutoNation. People like Bruce makes purchasing and servicing a vehicle at this dealership a very positive experience! More

Great Experience - Bruce Weiss I bought a 2016 Ram 2500 and a 2014 Ram 3500 from Bruce. Easy to work with and got the deal done. Would definitely recommend. I will purchase my ve I bought a 2016 Ram 2500 and a 2014 Ram 3500 from Bruce. Easy to work with and got the deal done. Would definitely recommend. I will purchase my vehicles here in the future. More

Loss Leader Vehicle = Poorly Treated Customers 6 Hours to buy a car. when I denied purchasing warranty/ Gap... That's when things went Bad. General Manager seen me and my family for 6 hours and nev 6 Hours to buy a car. when I denied purchasing warranty/ Gap... That's when things went Bad. General Manager seen me and my family for 6 hours and never said hello, How are you, nothing. submitted my credit application several times after we came in with an approval.. Was told they didn't want our business several times! Still in Shock! More

Bruce Weiss, knowledgeable, friendly & hassle free! I wouldn't have went anywhere else! Bruce helped us out more than we could have asked for and I would recommend him over anyone. Get the ride you want I wouldn't have went anywhere else! Bruce helped us out more than we could have asked for and I would recommend him over anyone. Get the ride you want with none of the hassle and problems of other places, thanks again Bruce!!! More