AutoNation Chrysler Dodge Jeep Ram North Phoenix

The upmost worst service you will ever receive from the sales ( empty promises ) to service center keeping your vehicle for 2 weeks then tell you they can't find your issue. God help you if you try to to sales ( empty promises ) to service center keeping your vehicle for 2 weeks then tell you they can't find your issue. God help you if you try to to do the right thing and speak with the G.M rather than posting a review. The man literally acts like he is a God and you beneath him. I would rather take an Uber or the Bus ! More

I just bought an AutoNation certified used Honda Civic, and the experience was exceptional. All their staff, from the sales person, to the manager, to the service department, to the contract writer, were and the experience was exceptional. All their staff, from the sales person, to the manager, to the service department, to the contract writer, were friendly, agreeable, extremely competent and gave excellent service. They quickly provided the vehicles I had selected online for road testing. My salesperson wrote all my comments (the air conditioning on the car I selected seemed week) and then immediately reported all my concerns to their service department. They found the car needed a freon refill and discovered a defect in the A/C compressor, that they promptly corrected. I also needed auto insurance, and they connected me with an excellent GEICO representative who in 20 minutes was able to provide me with a high level of insurance at a bargain price (I had checked prices online the night before shopping and the premium I received from GEICO was about 40% less then the AARP discounted price, for the same level of coverage). Talk about full service! I had to leave as they were installing my new A/C compressor, so my sales person promptly delivered the car to my home in the evening, after work hours. Just for reference, my sales person was Eduardo Escobido and the Service Manager who oversaw the prompt corrective work was Floyd Brown. More

Lied about warranty, disinterested manager and service mgt. Purchased "Lifetime Warranty" (no mileage limit), refused to repair calling it "normal wear" after I refused other non-warranty services they offered. Purchased "Lifetime Warranty" (no mileage limit), refused to repair calling it "normal wear" after I refused other non-warranty services they offered. Service manager Eric Wentworth said it had over 100K miles and the warranty company denied the claim and called it "normal wear". Chrysler warranty said the service dept. called it "normal wear". One or both are lying. Talked to Dealership manager Tom Schnelle. He gave me a lot of lip service, agreed it was a problem and that Chrysler is doing that to everyone with that warranty because they nearly went broke trying to cover it. More

Shell Game with extended warranties. After purchasing a new vehicle from this dealership we did a review of the purchase contract and found nearly $6,000 of extended warranties and servic After purchasing a new vehicle from this dealership we did a review of the purchase contract and found nearly $6,000 of extended warranties and service plans had been added to the sales agreement that we did not recall agreeing to purchase. . Copies of these contracts we not in the packet of documents provided us from their finance department. After several attempts we did get copies of these contracts and found they were all stamped "E-Signed". we were at the dealership late that day and did not agree to have anything E-signed. We have been trying to get these contracts cancelled and are getting no response from the dealership. We will be reaching out to the Arizona Attorney Generals Office to see if they might get these folks to cancel these contracts and perhaps investigate if any laws were violated in this transaction. More

Never buy a car here!!! So I went here with the intention of looking at a truck they had posted online, when I got in I was informed that the truck hadn't been through inspec So I went here with the intention of looking at a truck they had posted online, when I got in I was informed that the truck hadn't been through inspection, cleaned, didn't have the keys, and was truely not ready to be sold. I was quite irritated to have driven down there without knowing any of this event though a sales rep had called me about my interest in the truck. I was very interested and wanted to buy it, ready to take off the lot that day so long as it drove well and had no issues, I came in twice with the intention of purchasing. The truck still hadn't been through inspection and I had to put down 500 on this truck I could not even test drive to get them to put it in for quick inspection, very frustrating. I came in to drive the truck for the first time 2 days after it had been inspected and took it off the lot that evening cause it was a great truck. The check engine light came on the next day and I had the manager call me because even though on my paperwork it said emissions had been done, it was skipped, they say that's why my engine light came on. I had a great sales person Svetlana and she was wonderful, helping me get the truck quickly. I love the truck, and the sales team but the organization could definitely be a little better....... this is a part 2 of my review, this dealership was absolutely unprepared and un organized in every way. Dropped of the truck i purchased so they could fix it. They had it for over a week and i was called one time with an update, every time i had to call them i was told that "sales person/manager is busy, they will call you back" not once did someone call me back unless i repeatedly called and waited for hours, they ended up deciding AFTER A WEEK after i bought the truck that the transmission is junk and were trying to sell me a newer truck with the same miles. The miles were high on the truck i bought, why would i want them even higher technically on a newer one. The manager was going to charge me more for it as well until my sales rep told him how awful that is seeing as i already bought one for less money. They gave me "good news" and were gonna sell it to me at the price i already had for the one they no longer wanted to sell me, this truck also had not been through inspection or was ready to leave lot. The general manager was clearly not wanting to deal with me and i could hear him talkng to my sales rep about me and having a attitude with her because i was mad and wanted to talk to him about this whole situation, i quote "i dont know what you want me to tell her i already talked to her on the phone". They need to learn how to talk to and communicate to customers. They lost this deal 100% , i cancelled and will never EVER return or recommend this place to anyone again. Rude and ridiculous all the way around, this was my first time trying to get and finance a vehicle, and it has left a very terrible feeling surrounding all this. I now have to search and find another truck after this dealership jerked me around and wasted my time and money, hope they like bad business. More