AutoNation Chrysler Dodge Jeep Ram North Phoenix

I worked with Jose and the manager as well as the finance department and they did an amazing job of working with me to be where I wanted with the numbers ! Great service & Amazing communication throughout th department and they did an amazing job of working with me to be where I wanted with the numbers ! Great service & Amazing communication throughout the whole sale , even after I left the dealership, stayed in contact with me too ! Shows how great their service really is! More

My car was making a strange engine noise that needed to be diagnosed. I made an appointment with MAUREEN who took great care to keep me posted on what was found and the status of the repair. After several be diagnosed. I made an appointment with MAUREEN who took great care to keep me posted on what was found and the status of the repair. After several hours of waiting, and several hundred dollars later, my car was ready. Valet pulled it up, I got inside, turned the key . . . . and then I had a feeling of sudden dread. NOTHING HAPPENED. (Oh no. After all the waiting, my car was not starting.) WRONG. My car DID start. It was SO QUIET and SMOOTH, I couldn't even hear or feel it running (like an electric car). It continued to start silently for two days. Now I can hear it start very quietly, but it is still running silently and smoothly. Great mechanic! I was told that he also fixed a couple of very minor things for free, but it seems like he must have gone over the entire car and adjusted everything. I am so happy about the quality of work and dedication of service I receive at AutoNation. Maureen is always very reliable and the mechanic/service technician who fixed my car is amazingly talented. More

Very disappointing service experience with our service advisor IZZY she's very rude and unprofessional. Our family has been going to Auto Nation Dodge for several years and never been treated this way. advisor IZZY she's very rude and unprofessional. Our family has been going to Auto Nation Dodge for several years and never been treated this way. More

This place is horrific corporate mess, and stay away if you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But you can. Sales is basicaly incompetent bunch, where you will waste a day, and they will still be incapable of completing the sale, cash in hand. But God help you if you need any service/repairs, or added acessories from their service and parts department. Holy cow!!! Two-2 months to try to schedule thousands of dollars of service work and upgrades, cant even manage to set you up with a rental vehicle. And then after 2 months they call that they have loaner, but can you be here right away, because they cant hold the rental for you. This place would be much better if they had some robots and vending machines dispensing cars, as that would be a huge improvement-not sure how they even mange to survive with zero customer service. Fortunately, there are still privately owned Ram dealers down the road, where they take pride im customer service. Too bad that you cant give them zero stars for rating. More

Went in a couple weeks ago to see about test driving a new Jeep Wrangler. I walked in the showroom and after about 10 minutes a gentlemen approached me and asked if I had been helped. I told him no, but I new Jeep Wrangler. I walked in the showroom and after about 10 minutes a gentlemen approached me and asked if I had been helped. I told him no, but I was looking to test drive a Wrangler. He kind of laughed at me and with an attitude said "Do we have any in stock?" I was a bit shocked, so I turned around and left. I understand there is a bit of a shortage on new cars right now, but that is absolutely no way to earn future business. I will not return to this dealership. More

Buy somewhere else! Sales manager JB was not truthful and misrepresented the financial institution. Car had a potentially serious safety issue despite being a supposedly certified vehicle, and AutoNation nev misrepresented the financial institution. Car had a potentially serious safety issue despite being a supposedly certified vehicle, and AutoNation never addressed that. More

Been 30 days and lien has not been paid off on our trade in and will effect our credit. Autonation can’t figure out why! We contacted the AZ Attorney General and reported consumer fraud and will be filing a in and will effect our credit. Autonation can’t figure out why! We contacted the AZ Attorney General and reported consumer fraud and will be filing a breach of contract with our attorney. Once our paperwork was done and they received $73k they turned into a disaster. “What can we do to make it right?” How about your job?!?!?! We also bought a used vehicle with a warranty through them and it has an obvious safety issue that they can’t seem to figure out how to fix either after we gave specific details and photos. They had the car for 2 days and never popped the hood. Showed up fir our appointment only to be told we didn’t have an appointment. Still not fixed! More

Buy somewhere else! A 2018 Ram Hemi deal is STILL having Buy somewhere else! A 2018 Ram Hemi deal is STILL having problems. Joseph, Jonathan, and Jared have shown the poor service and lacked any help to do Buy somewhere else! A 2018 Ram Hemi deal is STILL having problems. Joseph, Jonathan, and Jared have shown the poor service and lacked any help to do things right. A cancelled extended warranty from October and a bunch of lies, misinformation, and ignoring me. My beautiful, Delmonico Red truck named Clifford has caused nothing but problems. Their team blames their poor accounting that had lost my $3500 refund since October and then they had the nerve to tell me to go and collect it from the old lender they sent it to which has been paid off for years. What a joke. What a shame to take advantage of me. More

Bought a 2020 Ram 2500 Cummins cash in Sept. w Jared Senna as salesman, good guy and I think the problems start after he passes it on as process takes a nose dive after paperwork is done. I am still wai Senna as salesman, good guy and I think the problems start after he passes it on as process takes a nose dive after paperwork is done. I am still waiting on reciept of title. Calls to the dealership tell me its my responsibility to call DMV to obtain, this is after I am assured they will complete the process. I am transfered to a managment phone line where no on has ever answered. I paid this dealership title and license fees but the process is left unfinished and up to me to complete. What does it take to get this done? I want a refund of my title and license fees to accomodate my efforts to complete this transaction. Funny thing is, this could be the best dealer in town, but sadly are not. More