AutoNation Chrysler Dodge Jeep Ram North Phoenix

Remote appointment setters (FL) are making appointments for work that the dealership (AZ) is unable to address at the current time & loaner/rental vehicles are unavailable resulting in delays & multiple ap for work that the dealership (AZ) is unable to address at the current time & loaner/rental vehicles are unavailable resulting in delays & multiple appointments. Though 'courtesy' washes are a nice touch; vehicle owners should be consulted prior to it being done unless it is a touchless wash. I have never used brushes on this car, plus the front plate was torn off by the machine & no one noticed until I called Sam several days later, at which point he checked & found the plate in the carwash. He did re attach the plate for me but this was one more unplanned trip. More

The salesman who assisted us was knowledgeable and shared information with us regarding the trade in and sales which no other dealership sales person has EVER done. Even the supervisor was of help to us and information with us regarding the trade in and sales which no other dealership sales person has EVER done. Even the supervisor was of help to us and explained more to us than we knew regarding why we chose AutoNation. I have referred several friends to Auto Nation who are seeking to purchase new vehicles. More

The staff was knowledgeable and was quick to getting me taken care of. The vehicle summary upon pick up was thorough yet high level so I understood. taken care of. The vehicle summary upon pick up was thorough yet high level so I understood. More

Worked with Izzy in service, great service and listened and got all issues resolved in a reasonable time! Another dealership was very rude and didn't listen to problems on vehicle and one time through and and got all issues resolved in a reasonable time! Another dealership was very rude and didn't listen to problems on vehicle and one time through and she had her team solve them all! Thanks for great service! More

Terrible customer service I have been a customer for the past 2 years and never had been treated so bad. Had an appointment which when I arrive they check me in and they inform someone was going to be be so past 2 years and never had been treated so bad. Had an appointment which when I arrive they check me in and they inform someone was going to be be soon with me waiting almost 30 min to someone I think it was Samual came and ask what I need to get done which I already had explain in the appt. but I explain which was an oil change tire rotation and inspection point. Also I had some issue with the screen on dashboard glitching which he inform will take 4 days and when I ask about the rental he said no they didn’t have one which early when the appt was made they inform I will be having one. And he just told he had 43 people waiting and he could do anything. So I just to do the maintenance which I was inform it will take 1 hr 30 min and to just go and wait. Really unprofessional. I went to ask about my car again and also to inform that I had the coverage he was rude and then he told my car wasn’t going to be ready until 2hr 30 min and ask so what the whole point of me making an appt and then you telling a time which it’s not true and also when I made an appt I ask for a rental and they confirm because I need for my work. He just nodded and didn’t even care. And he rudely tells me I didn’t even had an appt. which I was showing him the email and confirmation number and that everything I was telling him was a lie. Which he already had confirm the appt and my name was showing on the list. Never ever going back again. And will never recommend! More

I worked with Amani. She was great, she got me into a truck I love! She is very understanding and listened to everything I wanted. truck I love! She is very understanding and listened to everything I wanted. More

Nick Thomas is a great service writher!!! He takes my problems very seriously. He is the best! That is all I have to say. He is the best problems very seriously. He is the best! That is all I have to say. He is the best More

Hard working dealership. We loved the experience with AutoNation. Salesman and finance person was amazing to deal with. They made buying our new truck a very pleasant experience. AutoNation. Salesman and finance person was amazing to deal with. They made buying our new truck a very pleasant experience. More

Scheduled car for oil change two weeks in advance. Waited over an hour before I checked to find out they had no oil filters. Told it should be any minute. Over a half hour later, still no oil filter Waited over an hour before I checked to find out they had no oil filters. Told it should be any minute. Over a half hour later, still no oil filter. How does a service center not have parts for servicing vehicles? Lack of management and customer service. More

Carl did a great job handling the maintenance on my Jeep as usual! Everything got done quick and the quality of the work was great. as usual! Everything got done quick and the quality of the work was great. More