AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

DON'T WASTE YOUR TIME. SERVICE CENTER IS A JOKE. ZERO STAR S. Dishonest "advisors", ineffective "manager", lame service techs. I could write a book on what amounted to an 8 hour oil change but I'll try t S. Dishonest "advisors", ineffective "manager", lame service techs. I could write a book on what amounted to an 8 hour oil change but I'll try to keep it short and to the point. If you don't want to read the detail, just trust me, don't waste your time at this place. OK, here's the shortish version: Set up an 8am appointment for service of my 2015 Jeep Wrangler Unlimited. Oil change, tire rotate/balance, air filter, check engine light (70K service due). Dropped off night before so I could be first in line for service. Vehicle checked in by Christopher at 7:41, where he tried to sell me on a couple bogus services (fuel treatment for $250, throttle body cleaning another $170). I haven't spent much on maintaining the vehicle and he said it was part of the 70,000 mile service so I agreed. He stated that the vehicle should be ready by about 10:30. More than I wanted to spend but OK. Not hearing anything back, called in at 11:00 expecting to pick up vehicle. VEHICLE HAD NOT BEEN TOUCHED...THREE AND A HALF HOURS LATER. After a series of lies and excuses, Chris said he would check with the tech and get back to me in 20 min. Since he did not call me back, ONE HOUR LATER, I call him back. This is his response, "Oh xxxx, I completely forget, let me go check, I'll call you right back." Does not call back again. ANOTHER HOUR LATER, I call back and still no update, "tech was at lunch". It was clear that he had not even spoken to the tech. I'm now irate since I had other plans and didn't expect the vehicle to be tied up all day for a simple service. I call him back to check on progress, figure they have to have everything done by now, it's been close to 6 hours. This time no answer. Leave message to wrap it up, whatever they had done, I'm coming to get my vehicle. Another hour sitting in the "advisor" office waiting for my Jeep. This was interesting. I listen to these "advisors" make dozens of excuses to other irate customers, hear advisors brag about sticking a guy with a new Dodge Ram with an $1800 non-warranty bill, hear an estimate for a $500-$700 estimate for a fuel tank flush that of course is not covered by warranty on a new car. Locker-room profanity with customers in earshot (a young mom and her two kids also there waiting to pick up their car that was supposed to be ready an hour and a half ago). In the end, oil change , tire rotation and balance and check engine was supposedly the thermostat which would be another $400-$500, I said no thanks. So for approximately 10 hours of time including drop off and pick up, I got a $200 oil change and tire rotation that I could have gotten at discount tire for about $100 and one hour. Best part. "balanced" tires were not balanced. Worse wobble in steering than when I dropped it off. Some residual mud left on wheels from last weekend (it is a Jeep after all) was not cleaned before balance. YES, you read that right, the wheels were rebalanced with mud and reinstalled. Worse wobble than when I dropped it off, so I turn back around and have the pleasure of asking for a refund since there was no way they could have balanced tires in that condition . If you cannot do the service because ther tires are dirty, fine, don't charge me for it. After speaking with Chris again, some other senior advisor, I get to speak to the "manager" Joey. Explain my concern, request a refund. Says he can do that "just not today, I have to submit a request". I literally checked out less than 5 minutes ago and they cannot process a refund? I call xx to Joey and call him a liar to his face. He says there is nothing he can do. Two things, either he is a liar which is most likely, or upper management does not trust staff to manage their business and must approve every refund. Either way, not cool. Won't be holding my breath for that refund. Bottom line, will never by a vehicle form an AutoNation facility or take my vehicles to service there again. I recommend you do the same if you wish to be treated fairly. More

Crooks and Scam Artists My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noi My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light – one I replaced myself for $3. They don’t care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything. More

Service department is the worst Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June o Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June of 2017. Fast forward to August 2018, my AC is broken. I called to get a service appointment on aug 6 and they let me know to bring it in on aug. 21st. When I drop the car off they told me that Chrysler will pay for a rental for 5 day but my Jeep will not be looked at for 3 days. I call to get a status update on day 3 and they let me know if would be 3 more days before a technician can ever look at it. I explained to them that I would not be paying for a rental for those day as it was out of my control on when their technician would look at it and they said, too bad it's Chrysler's policy. After arguing with Steven Scott, who is handing my service, I asked for a manager. He put me on hold for about 11 minutes and came back and said he doesn't have a manger that can talk right now but that they would pay for the rental. Okay fine. Here we are 7 days later, my car has still not been looked at and no one returns messages or calls to touch base. Awful, awful, awful, customer service. I will never buy from or service my car with this dealership again. More

Never have service performed here. I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacke I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacked away at my bumper to remove my old trailer hitch and install a different one (without telling me). This was supposed to be an airbag recall. They damaged the EVAP system, wiring around the fuel tank, as well as cut my headlight wiring on purpose. Regardless, the vehicle was there for the better part of July and now I keep getting engine codes. I'm scared that there will be more vandalism if I bring the vehicle back.. and AutoNation doesn't care. More

Poor Service I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was on the phone and four others stood around. After a few minutes of standing there, I was acknowledged and told that they only person who could help me was the guy on the phone. Once he completed his conversation, he took down my information and treated me as a total inconvenience. He assured me that my car would be available mid afternoon on Tuesday. At 4pm on Tuesday, I still didn't hear from the service department, so I called. I spoke to the service rep, and he said that they now needed to order a part for the recall and they would not have it done until the following day. This type of service is unacceptable and I will take my car to another dealer to have it serviced. More

Service is poor I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manag I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manageable. But I’m done now. On average, I spend a couple of thousand dollars a year at the dealer. This time, I asked for specific items to be completed and some diagnostics. The vehicle has about 120K miles and I love it. I’ve gotten used to no one calling me back but this time it was really bad. Multiple calls were needed to get status on my car. I usually don’t get charged a diagnostic fee if I spend money on repairs. This time I was charged the $129 charge even though I spent $1400. I ran my own diagnostics to get any engine etc.. codes and I made requests for service based on that. For the standard TPMS codes, the technician response was “could not duplicate concern at this time”. I offered the codes from my diagnostic tool but I was told there was no software update for the system so there was nothing they could do. I asked to check a noise in the front suspension which I was told in the past was a differential busing going bad. The technician response was that if I replaced the front suspension ($7000), the noise would go away. I’ll stop there… Autonation just took over this dealership. I don’t know them and I don’t even necessarily mind the responses above but I go to a dealership because I think it’s worth the higher prices if they do a good job. I’ll be going elsewhere now. More

Appointments don't matter I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I asked them to fix. They said the repairs needed they would need the car for the day so they told me to come in early Monday morning. I arrived at 7:00am Monday morning and thought while it was there might was well get the oil changed. I receive a call at 4:00pm stating the car would not be ready that day and might be done the following day. I asked what they had done and the stated nothing as they were waiting on the guy to fix the squeak. At 2:00pm on Tuesday i called for an update. The guy checked with the mechanic and said it would be another couple hours. I called back at 4:30 said the were finally working on the squeak and should be done that day and they would call me when it was ready. I wanted to drop off my rental before they closed at six so i decided to drive up there. I got there at 5:30 and and the service person was trying to leave for the day, fortunately i showed up or would not have been able to pick it up until the next day. The mechanic was doing the final checks with the car so i turned in the rental car. When i came back the service rep was gone, but my bill was with the casher. All i had to pay for was the oil change, which fully understood, but did not expect to pay $78.00 for an oil change. In my opinion this was a little extreme for an oil change. Due to my inconvenience i would have expected a reasonable price for the oil change or at a minimum the service rep be there and thank me for my business. I will be in the market for a new car very soon, but i can guaranteed i wont be buying it from here. The only reason i did not give them a one star is it appears they fixed the issues. More

Misleading Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive in and could hook it up at no cost. Not only did they want $120 to hook it up to the computer they also wanted to Keep it overnight. Because of the way that they treated me I ended up a 5 star ford and got an amazing deal with friendly customer service. I will make sure everyone I know does not go to Allen Samuels for service or anything else. More