AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Courteous group of people, and the job is done well. Diagnostics is not always easy in our modern vehicles. When waiting for the vehicle, sometimes it is long, but they have a wonderful shuttle to take Diagnostics is not always easy in our modern vehicles. When waiting for the vehicle, sometimes it is long, but they have a wonderful shuttle to take you somewhere and pick you up later if needed. Would recommend. More

First Service on my 2021 Jeep Wrangler EcoDiesel. Set the appointment up on the Jeep app, received an email confirmation. When I arrived, I was greeted and the job was completed in a timely manner. Thanks t appointment up on the Jeep app, received an email confirmation. When I arrived, I was greeted and the job was completed in a timely manner. Thanks to the Jeep Wave I received my FREE oil change and tire rotation. Thank You! More

After making appoinment for service. Had to pick up truck after 2 days of never touching. And no contact from dealer. Could not get any update or retrun calls. after 2 days of never touching. And no contact from dealer. Could not get any update or retrun calls. More

Steve was great to work with. Car was done on time and works great. Never an issue at Autonation in quality work. Steve took extra time to make sure I got understood the software changes and what to expec works great. Never an issue at Autonation in quality work. Steve took extra time to make sure I got understood the software changes and what to expect from them. That’s going the extra mile More

Steve was great! Got my car in and back two days before their original estimated date! Although I was unhappy to have to pay for two items on my car that was giving me issues when I originally bought my ca their original estimated date! Although I was unhappy to have to pay for two items on my car that was giving me issues when I originally bought my car, they did their best to bring the cost down to help me considering the circumstances which I greatly appreciated. Made a worse case scenario just bad. I would highly recommend their service department! More

Do Not use the service department. I have a diesel and I know maintenance is higher than a gas truck. Having said that I brought the truck in because I had a lightning bolt light come on which usually sign know maintenance is higher than a gas truck. Having said that I brought the truck in because I had a lightning bolt light come on which usually signifies the batteries have gone bad (I usually replace them every three years). I usually buy walmart batteries and I was hoping to get more time out of the batteries with quality batteries. Time will tell on that. Here is my complaint; The quote for the batteries (there are two on a diesel) on the phone was $302.00. So I show up to pick the truck up and they are charging me over $600! I had some other maintenance done and a state inspection so I am trying to figure out why the bill is almost $1,000! They charged my 2 hours of labor to change two batteries! I have changed both batteries in 30 minutes. I told him that. He came off 1 hour of labor so I still paid $467.88 for two batteries that I could have replaced for $180!!!!!!!!! (I don't know if there is a quality difference between Walmart batteries and OEM-we will see). The second complaint. I asked them to lube the drive shaft and the front left U-joint (normally it is a sealed U-joint but I have had that one replaced with a greaseable one). I made sure they knew that it needed to be lubed because they did not lube it on a previous appointment so I made a big deal about it. They did not lube the U-joint so now I am seriously concerned they did not lube the drive shaft. Then they wrote up a whole laundry list of other maintenance they think needs to be accomplished at what I would estimate from them to be around $2500. Do I need it? Who knows, I'll take it to a reputable mechanic to find out. THEY LOST ALL MY BUSINESS!!!!! AutoNation if you want to make this right then refund me $123.88 for the time you gouged me and lube the U-joint and drive shaft. More

Poor customer service and attempts to add services you do not need. When you ask for more details about the recommended services William Gonzales will start by being very nice. However, when you start to dig not need. When you ask for more details about the recommended services William Gonzales will start by being very nice. However, when you start to dig into the details, he will become evasive and try to switch topics to avoid providing clear, straightforward answers. He becomes very dismissive and tries to control the conversation. He will eventually become dismissive as he cannot explain or support the service recommendations. I believe this mindset of pushing services that are not needed comes from leadership, so it may not be William's fault to try push services that they cannot explain in clear terms why they are recommending them. In Williams's world, an inspection of brakes means you needbreakake, so they recommend brake service before looking at your brake. Also, the work orders are written with abbreviations, so the salesman can have room to wiggle and twist its meaning. - Bottom line - DO NOT USE THIS DEALERSHIP. More

I just wanted to take a moment to recognize TC and Alyson and the service department as a whole. A couple of months ago I brought my truck in for repair of a water leak in the passenger compartment (thoug and the service department as a whole. A couple of months ago I brought my truck in for repair of a water leak in the passenger compartment (thought it was the 3rd brake light) and they replaced the 3rd brake light assembly. Well it leaked again and that is when I had to bring it back. This time they did not return my vehicle until it was fixed right. The service department team is changing the way they take care of customers as evidenced in my return visit, professionalism from start to finish. I will be bringing back my vehicle for required maintenance. Thank you, Joel I Gomez. More

Service dept IS a part of the delaership experience I bought my 2011 Jeep from this location & was pretty happy with the sales experience. I recently brought the same jeep back (148,500 miles later) for I bought my 2011 Jeep from this location & was pretty happy with the sales experience. I recently brought the same jeep back (148,500 miles later) for service due to the 4WD and ABS lights coming on. In addition the Jeep was stuck in 4 wheel Hi. I had already taken the Jeep to an independent Jeep repair facility and they couldn't fix it and recommended me taking to a Jeep dealership so I chose this one. I was quoted $1400 to replace the transfer case module and arm. They said this "might" fix it but not sure. When I dropped the Jeep off I told them I didn't want to spend more than $1000 BUT I did authorize these charged in hopes that this would fix the problem. 3 weeks later I get a call that this did not fix the problem and it would take another $1600 in addition to fix it. Well I can't justify this so I asked my original parts be put back on and that I'd pay the diagnosis charge since nothing was actually fixed. My advisor, Luis, said nope I owed and authorized $1400. I said but Luis nothing was fixed. I authorized the parts so you could see if they fixed the problem. They didn't do anything. Why, if you have my old parts, paying for anything especially for something didn't fix anything? Why not give the Jeep a 4 tire rotation while you are at it and charge me for that as well since that won't fix the problem either. He said he told me this "might or might not" fix the problem, you authorized it, and we have to pay our technician for his work (3 weeks worth). I said so if you brought me you TV, not working, I tell you "I think parts X and Y may be the problem but not sure", give you TV back not working, you're ok paying me for the parts? He said yes as I authorized the work. I said, ok no sense is going round and round about this. I'll come pay you & get my Jeep. Look I'm not saying if this legally wrong or right. I am saying it's not fixed and they can't tell me parts X will 100% fix the problem. Its a hunting expedition. I am just saying if what you did, didn't fix it why are you charging me for the parts. My brother is the service manager at Honda in Burleson so I asked him is this right and how would you address the situation. He said "I couldn't in good faith charge you if we didn't fix it. Period." This is advise from a service manager. I guess you sometimes you get more than expected and sometimes, like this time, you get the shaft. Well the funny thing is I was going to purchase a RAM truck but given that I'd be dealing with the same parent company I'm passing and looking at another brand. Sometimes what you do has ripple effects. And it also spurred this review. More

Horrible Don’t buy a car from these people, new or used. They lie to you in your face. Spent 46k for a broken Jeep and still haven’t gotten to drive it. They Don’t buy a car from these people, new or used. They lie to you in your face. Spent 46k for a broken Jeep and still haven’t gotten to drive it. They will not honor their own 5 day guarantee on vehicle More