AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

This dealership makes you feel welcome and take good care of you. This was about a recall. The recall was confusing. First visit it seemed I did not need the the grab handles. Then I got a call that with add of you. This was about a recall. The recall was confusing. First visit it seemed I did not need the the grab handles. Then I got a call that with additional research I did need them. The handles were ordered and an appointment was made. More

Excellent service and great service by Don Ferguson. Very friendly and professional. Don saw that I was well taken care of and my needs were met friendly and professional. Don saw that I was well taken care of and my needs were met More

My visit was great soon as I pull into service Donald F. was there to check me in. He was very friendly and welcoming not to mention informative. He kept me updated on my jeep I wasn’t in any rush at all I was there to check me in. He was very friendly and welcoming not to mention informative. He kept me updated on my jeep I wasn’t in any rush at all I was happy to get everything done under 2 hours. I definitely will be back for future services. More

Our Service Guy was Wonderful for both our cars... Would use him in a heart beat. When we come back will ask for Mr. Ferguson to handle our work. He has been the best 1 we ever had since coming there. use him in a heart beat. When we come back will ask for Mr. Ferguson to handle our work. He has been the best 1 we ever had since coming there. Bill & Jeannette' Fleming More

Did a great job getting my dodge fixed up. Very informative and stayed in communication through out the whole process. Very pleased. I will come back. informative and stayed in communication through out the whole process. Very pleased. I will come back. More

Good work but take way to long for oil change. They need to quit false advertising saying speedy service my butt. I am never out of there under 2 hrs and that with an appointment. to quit false advertising saying speedy service my butt. I am never out of there under 2 hrs and that with an appointment. More

My issue is with the Service department. First off, try calling them. Good luck getting someone to answer. My experience: it takes at least 4 calls to get a person to answer. I have left several messag calling them. Good luck getting someone to answer. My experience: it takes at least 4 calls to get a person to answer. I have left several messages and received no responses. I brought my truck in to have a tire changed. First they didn't have the same tire that I bought the truck with. Second, they didn't have the tool to return my spare to its proper storage location. When I arrived, I told them that my jack set was incomplete and that I needed the missing components replaced. They called me to tell me that they couldn't find my tool to replace the spare tire! When I suggested that they use one of the tool kits from one of the other vehicles on their lot I was told that the kits were VIN specific. This is completely false. On arriving to pick up my vehicle, I went directly to the Customer Service manager and expressed my ire. He was very sympathetic, but equally frustrated with the service that I had received. Even he saw that my spare had not been returned after I had specifically complained about it. He was able to get it properly restored by asking his Service Foreman to do the task. The Foreman just went to his own vehicle and got his jack kit. Overall, my experience was very unpleasant. I'm considering paying for all my remaining oil changes rather than return to this location to get the service done for "free". Finally, with other dealers with whom I've dealt, my vehicles have been washed before they were returned. Maybe this isn't a common practice and I have just been spoiled. My truck was not even rinsed off. More

I had my oil changed with an appointment made 5 days earlier. I arrived 10 minutes early for check-in. 2-hours later it was finished. I think the dealer should take down the “express oil” change sign. earlier. I arrived 10 minutes early for check-in. 2-hours later it was finished. I think the dealer should take down the “express oil” change sign. More

Very fast and friendly service! I’ll be back when I need maintenance or repairs. Brenda was very knowledgeable and friendly. She was an all star! maintenance or repairs. Brenda was very knowledgeable and friendly. She was an all star! More

My service representantive was excellent. She set up the appointment ahead of time for me. The staff was redy when I arrived. The staff were in great moods and my vehicle was ready within the window they se appointment ahead of time for me. The staff was redy when I arrived. The staff were in great moods and my vehicle was ready within the window they set for me. No complaints. More