AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Don was clear and forthcoming with setting expectations. Quick turnaround and easy to work with. Quick turnaround and easy to work with. More

Dana was very knowledgeable, attentive, and helpful. Price seemed fair and time to fix excellent. My Promaster runs like new. Price seemed fair and time to fix excellent. My Promaster runs like new. More

Fast, friendly and knowledgeable of the auto I purchased. The finance process was very easy. The finance process was very easy. More

Amy and Dana are both excellent service advisors. Responsive to every question and inquiry I had regarding my vehicle sevice. Responsive to every question and inquiry I had regarding my vehicle sevice. More

My recent experience was horrible, much like my first experience. I am not sure why this particular service department, either trains their employees to talk to women with a condescending tone, or if experience. I am not sure why this particular service department, either trains their employees to talk to women with a condescending tone, or if thats just how they come, either way both my experiences, I was talked to like I was a dumb female and my reasons for bringing in my vehicle didn't matter. With this recent experience, I brought in my GCL for an oil change, the auto start/stop displaying an error and a new ticking noise. When the service advisor opened my hood I was shocked to see my engine cover gone. Which the response was a document stating my trim did not come with one installed, not sure how I made up the shocked reaction and face, I asked for the videos to be pulled to show from my previous visit (gasket leaking oil on my catalytic converter causing it to smoke - which they had my car 28 days) of them removing it, I know it had one on it. But just another document was sent to me. The auto start/stop part is on national back order, so I was able to pick up my vehicle, I was told the ticking noise is normal with a 3.6L engine, this is totally not normal. It never did it before until a few days before bringing it in. A 'normal' doesn't just start happening at 5600 miles. I was also sold the vehicle with no front license plate in a state where its required and was told that they were on 'national back order with a TWO year delay and not to worry all the cops understand' WRONG I was pulled over for that reason and given a warning. When I asked the service advisor to give me one, she tried to sell me one, when I told her she should give me one she ignored me. When I went to pick up my vehicle, there was no complimentary wash, windshield fluid was not refilled and symbol on the dash, ticking noise gone. When I asked her what size engine I had she said she wasn't sure, I said I know its a 3.6L and they don't tick only 5.7L do, so y'all are wrong, as I was talking she walked away. I text her a picture of my washer fluid being empty and she never replied. I have no doubt, that I am marked as a bad customer, but my attitude comes from the lack of response, the demeaning way they talk to me, how I find something wrong every time I leave the service department. I am not treated like a customer but like an inconvenience. I can't help that I bought a vehicle with manufacture issues, the job of a service department and like any other service/support team is to have empathy and to help the customer, though I am treated like the worst customer that walked in and this last time I felt like I was a liar, and trying to scam for parts. Just completely unbelievable, I had to contact my salesman both times and only because of him was my issues some what taken care of. Thats not his job! I am owed and apology and to make it right. Because of this service department, I want to sell my vehicle and never work with AutoNation again. More

Fast and efficient service for an oil change and tire rotation. I was able to make an appointment, in advance. rotation. I was able to make an appointment, in advance. More

Very confident with repair service. My preference in coordinating appointments is always thru Don Ferguson, Service Advisor. He is very thorough, professional, and courteous. Goes ov My preference in coordinating appointments is always thru Don Ferguson, Service Advisor. He is very thorough, professional, and courteous. Goes over the needs in detail and offers pertinent advise when needed. A real asset to Auto. Nation. More

I like all you guys do for me by staying on top of a my car needs car needs More

They took great care of me and kept me well informed of the progress as I waited. the progress as I waited. More

I dropped my Jeep off on Friday morning, when I entered the service department garage I was assisted immediately, Then My representative Amy was notified that I had arrived. Amy was very professional and k the service department garage I was assisted immediately, Then My representative Amy was notified that I had arrived. Amy was very professional and kind. Had my car back by 3PM. More