AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Walked in to get my oil changed, took me right away. The people were super friendly. Didn’t have to wait long,👍 The people were super friendly. Didn’t have to wait long,👍 More

I had some warranty work to be done, so I went in to set an appointment. I told them that it could only be done on Saturdays, because I use my truck for work, so I couldn’t leave it any other day but Saturd an appointment. I told them that it could only be done on Saturdays, because I use my truck for work, so I couldn’t leave it any other day but Saturday. I was told, that was fine. I dropped my truck off on Saturday, and was assured that it would be done by the end of the day. They called me about an hour before it was supposed to be ready, and told me that they couldn’t get the issue resolved yet and asked if I could leave it through Monday. I missed a day of work, but I agreed. I just wanted it fixed. I call Monday at about 4 o’clock, and I’m told that they are going to need it another day. I said no way, and I’ll have to pick it up. When I’m told by the service writer, “I don’t care”. When I picked it up, I told them that I’m going to have to wait until a Saturday. I make a Saturday appointment. When I show up, I’m told that they cant do those kind of repairs on Saturday, and that if I want it fixed, I’ll have to leave it for about a week and to get a rental, because they have no loaners. So basically, I wasted a bunch of time, it cost me a days wages, and who knows how much a rental will cost me, to fix a warranty issue, that shouldn’t cost me anything. If I didn’t have to take it to the dealer to get it fixed, I wouldn’t. More

My car was at the collision center and from start to finish I received great service,updates, and communication from Elisabeth. I am very satisfied with the amount of time it took to fix my car and the finish I received great service,updates, and communication from Elisabeth. I am very satisfied with the amount of time it took to fix my car and the quality of work. More

They were very professional and efficient. Serviced my 300. Got it back sooner than expected. Serviced my 300. Got it back sooner than expected. More

I bought my truck here and always have it serviced here. My service advisor Dana is wonderful. She let's me know when there are specials. I bought my new tires from there. I just recently got a oil change, My service advisor Dana is wonderful. She let's me know when there are specials. I bought my new tires from there. I just recently got a oil change, tire rotation, and alignment. I felt the steering wheel was getting harder to steer. Dana helped me save a little bit on the alignment. I usually schedule an appointment when I go there, but I have just drive in to get my oil changed. More

I am so disappointed in the service department. I am more disappointed that I wasted money for an oil change package that I can't use because I don't have 3 hours to sit for an oil change that shou I am more disappointed that I wasted money for an oil change package that I can't use because I don't have 3 hours to sit for an oil change that should take no more than 15 minutes. It was useless to make an appointment. More

I recently brought my Jeep in for an oil change, I get it home and now I have leaks that I didn't have before. Take it in and they say its the oil cooler has a crack. They told me the same excuse a year or s home and now I have leaks that I didn't have before. Take it in and they say its the oil cooler has a crack. They told me the same excuse a year or so ago when I came in for an oil change and suddenly had a oil leak, then said it was the main seal, took 10 days to get it fixed was supposed to be back in three. Then when I bring my Jeep in the last time, I requested a car to use while they are working on my Jeep, I paid for a Platinum Warranty. Was told they had no loaner cars and Chrysler would only reimburse them $35 for a rental. They ended contract with Enterprise because the car shortage prices were higher than reimbursement and it was my problem to rent a car and get reimbursement and pay overage. When I set an appointment for Monday morning they said it would be done by the afternoon. Upon arriving Monday morning was told compressor was out on Saturday and all service was pushed back. Luckily while I was being shuttled home, manager found me a loaner car. I had requested when dropping off the Jeep that the undercarriage be cleaned and pictures taken of oil cooler and replacement. received the vehicle back four days later, no pics and upon parking vehicle in garage had oil dripping. checked underneath, no undercarriage clean, still had same oil all over bottom. Couldn't tell if it was still leaking, so I went to carwash and cleaned it twice. Still getting oil marks so not sure if leaking or still oil on undercarriage. Then when picking up vehicle I also had requested they check a wire that was hanging by the back window. They never mentioned what happened until I inquired at check out. Then was told I needed a new rear window and that the repair was not covered by my Platinum warranty. If I wanted the wired reattached I would have to pay for it myself, $1000 to replace the rear window. Doesn't seem like Auto nation Platinum warranty pays for anything, don't see them giving me a rebate on my warranty when they can't fulfill the terms of the warranty. By the way the wire hanging had some epoxy on the pad and I found it attached to my rear defroster. Googled it and found for $17 how to re attach the wire, no mention of changing rear window for $1000. Seems to me all they are is parts changers and don't even know their own vehicles. I have found from this experience that I would never purchase a Auto Nation Extended Warranty or pre paid oil changes again. Neither service is available in certain parts of the country. When ever I bring my vehicle in for an oil change they seem to want to find problems or over maintain. Ive been told I should have my alignment done every 15k, and for a five wheel rotation they charge $5 on a free rotation. I now take it to Discount Tire, no extra charge and have never had an alignment issue. The one plus of going to this Auto Nation was dealing with Breanna, who was extremely professional and was put in a bad situation trying to take care of my vehicle with her hands tied behind her back and limited resources, just excuses. More