AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

I bought a 2019 truck the truck was shaking I bring to the dealer they don’t have the tire to replace the knot that is in it they don’t carry the tires that were on the truck I go get new tires the alignm the dealer they don’t have the tire to replace the knot that is in it they don’t carry the tires that were on the truck I go get new tires the alignment is off because the tires were are up from the inside they charge me 130 for the alignment afte I purchased new tires 20 days after purchase. More

Excellent customer service as always ! !!!! This dealership is 45 minutes away from my home , but I gladly make the drive . They never disappoint! !!!! This dealership is 45 minutes away from my home , but I gladly make the drive . They never disappoint! More

I always schedule an appointment online. Easy and simple. I have the unfortunate ability yo choose the busiest days, despite that, I arrive and in less than 30 seconds, a very courteaus and Easy and simple. I have the unfortunate ability yo choose the busiest days, despite that, I arrive and in less than 30 seconds, a very courteaus and prefessional representative meets me at my vehicle. Stephen knows his stuff. He reviewed with me the service I was requesting, the time it would take and additional services that may be required based on my trucks milleage. He personally took my truck into the service area. The waiting lounge is very comfortable and Stephen kept me appraised as to the status of my truck. The dealership was full and I just waited 30 minutes! Can't beat that. Thank you Stephen and the rest of the Autonation family. More

Very easy to make an appointment for service of my keep. Courteous person on the phone. Courteous person on the phone. More

I had a airbag problem,I only had one day off from work to get it fixed. Thay got right on it understanding my work schedule Thank y’all for a job well done to get it fixed. Thay got right on it understanding my work schedule Thank y’all for a job well done More

I thought the time to get my vehicle fixed was way too long. Three full weeks was a bit much for what needed to be done. long. Three full weeks was a bit much for what needed to be done. More

Last week I took my 2018 Dodge Ram 1500 eco diesel for an oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and chang oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and change it. 30 minutes later it was ready. I paid the $480 and left. Less than a mile down the road I get a service Electronic fuel message followed by my fan turning on high. I turned around and went back to the dealership. I left the truck running so the advisor could hear what was going on. Dana came out with another advisor and confirmed that there was an error. Dana also told the other advisor that she had seen that error when she brought the truck out to me but that after turning the truck off and then on again the error wasn’t there. Dana asked me if I want them to diagnose the problem. She said there would be a $174 diagnostic fee to determine the problem and it would be at least 3 days before they could look at it. I asked if the truck was drivable and was told no. I said that I guess I don’t have a choice so they needed to look at it. I expressed my concern that it seemed odd that I got the error immediately after they changed the fuel filter. I said that I really don’t believe in coincidences. Dana’s response was, unfortunately we do believe in coincidences. She said people always think we are just trying to make money off of them. Frustrated that I had to leave my truck and even more frustrated that they were going to charge me when 10 minutes earlier they had the truck in their shop. I really had no choice but to leave it, call my wife who was an hour away to come pick me up. I called Dana several times during the next to days to ask for a status update. Each time she was condescending and seemed bothered by my calls. Finally I was told they found the problem and it had to do with a cooling sensor. Not the error message I got earlier. Dana told me that it would be over 800 to fix it. Of course I gave the ok, what else could I do. 5 days after taking my truck in for an oil change I picked up my truck after paying over $1300. So why am I so disappointed and dissatisfied? Forget the coincidence of having my truck break down immediately after an oil change. What I am really frustrated about is the total lack of empathy and or understanding. Customer service was absent during my experience. I will never do any business with Autonation nor will I recommend them to anyone. If you are looking for a service department for your vehicle and don’t care about customer service then feel free to give them a try. More

Great service, communication and easy to work with. Don is one of the best service advisors! Don is one of the best service advisors! More

Always doing what need too be done thank you. I been here since 2017 thanks I been here since 2017 thanks More

I have been coming to the dealership for some years. And they are so professional and great customer service. Mr.Don is always courtesy and friendly whenever I request him for my advisor. THANKS KEEP UP And they are so professional and great customer service. Mr.Don is always courtesy and friendly whenever I request him for my advisor. THANKS KEEP UP THE GREAT JOB YALL!! More