AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Scam Alert I went in to trade my vehicle (KBB value $19,000 - $24,000) to buy a new Jeep Cherokee. This dealership has a lot of new salesman, a lot of which don' I went in to trade my vehicle (KBB value $19,000 - $24,000) to buy a new Jeep Cherokee. This dealership has a lot of new salesman, a lot of which don't know their vehicles (telling me a 3.2 Liter was a 4 cyl when I knew it was a 6 cyl). I was shown several Jeep Cherokee's and was about to decide on two ($34,000 and $37,000). All the Cherokee's on the front lot (about 20 of them) were all 2014 models. I already had financing set up through my credit union (who was going to draft a check to the dealership upon agreeing on price). I was allowed to take vehicle home for a test drive and come back the following day. The next day I received an email concerning a credit alert (I do credit monitoring). This dealership, without my consent, had ran my credit. Long story short the salesman I was dealing with Larry sent two other saleman in to deal with me (I guess he wasn't man enough to face me himself). They offered me $20,000 for my vehicle ($3000 below excellent condition). Then tried to sell me the 2014 Cherokee for $34,000 (MSRP) when KBB lists that vehicle(now almost 2 years old but being sold new) as $25,000 top dollar.i did not buy but was very upset that they would actually screw me out of my vehicle and then screw me out of the new vehicle (taking a $9,000 depreciation as soon as I drove off the lot). I will NEVER go back to this dealership again and I am warning other potential customers of this. Please check KBB prices and never pay MSRP. Horrible dealership (they classified me as a valuable customer since I bought a vehicle there a year earlier). Wow! More

Rick and the Finance Team was so helpful in completing the showing and sale of our (mother's) 2008 Chrysler Aspen. From the sale price to the incredible warranty plan which covered our car through a wide the showing and sale of our (mother's) 2008 Chrysler Aspen. From the sale price to the incredible warranty plan which covered our car through a wide range of qualifing Dodge dealerships, the car buying experience was more delightful then many before. I appreciate the the sales team and the finance department in the used cars division. THEM GUYS KNOW THEIR STUFF! Plan to return 2014 to purchase me a truck for myself. THANKS AGAIN... Keep up the experienced assistance, it is recognized! More

they pro;mised a detail and a full tank of gas , we instead received a hosing down and fifteen dollars in gas. Also they have yet to pay off my trade in and it has benn 27 days and I am about to have instead received a hosing down and fifteen dollars in gas. Also they have yet to pay off my trade in and it has benn 27 days and I am about to have a late charge on my credit because of them, worst snakes I have ever dealt with, More

Scoop you in, and shove you out. I will admit; I came in with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a month, and made them HAND SIGN the agreement on my warranty. It was SIGNED to be null at 10,000 miles. NOT TRUE! After I've driven my car 4,--- miles I learn my warranty was good for 60,000 miles.... WOAH WOAH WOAH. I would never purchase a vehicle that only had 12,000 miles left on its warranty! Esp a JAGUAR! where everything is effin EXPENSIVE! I didn't just do one car here... I bought TWO! I financed 2 cars that night... one for my moms trade in for newer mustang, and 1 for my trade in. I made small talk about getting windows tinted; the salesman offered the # of his tinter, and wheel dealer, but no calls.. no follow ups. I cannot agree more: they will sell shit to a cow, and keep it that way. OH! they will not budge on my warranty.... no help, no change, even tho I signed a 100,000 mile warranty. I KNEW it was confusing, so I asked: Does this mean I am thru w/ my warranty at 60,000m or that I have 60,000m+my 40,000m on the car? I had my salesman SIGN that it would END at 100,000m. NOT HONORED!!!!!!! More

Scoop you in, and shove you out. I will admit; I came in with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a month, and made them HAND SIGN the agreement on my warranty. It was SIGNED to be null at 10,000 miles. NOT TRUE! After I've driven my car 4,--- miles I learn my warranty was good for 60,000 miles.... WOAH WOAH WOAH. I would never purchase a vehicle that only had 12,000 miles left on its warranty! Esp a JAGUAR! where everything is effin EXPENSIVE! I didn't just do one car here... I bought TWO! I financed 2 cars that night... one for my moms trade in for newer mustang, and 1 for my trade in. I made small talk about getting windows tinted; the salesman offered the # of his tinter, and wheel dealer, but no calls.. no follow ups. I cannot agree more: they will sell shit to a cow, and keep it that way. OH! they will not budge on my warranty.... no help, no change, even tho I signed a 100,000 mile warranty. I KNEW it was confusing, so I asked: Does this mean I am thru w/ my warranty at 60,000m or that I have 60,000m+my 40,000m on the car? I had my salesman SIGN that it would END at 100,000m. NOT HONORED!!!!!!! More

Scoop you in, and shove you out. I will admit; I came in with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a month, and made them HAND SIGN the agreement on my warranty. It was SIGNED to be null at 10,000 miles. NOT TRUE! After I've driven my car 4,--- miles I learn my warranty was good for 60,000 miles.... WOAH WOAH WOAH. I would never purchase a vehicle that only had 12,000 miles left on its warranty! Esp a JAGUAR! where everything is effin EXPENSIVE! I didn't just do one car here... I bought TWO! I financed 2 cars that night... one for my moms trade in for newer mustang, and 1 for my trade in. I made small talk about getting windows tinted; the salesman offered the # of his tinter, and wheel dealer, but no calls.. no follow ups. I cannot agree more: they will sell shit to a cow, and keep it that way. OH! they will not budge on my warranty.... no help, no change, even tho I signed a 100,000 mile warranty. I KNEW it was confusing, so I asked: Does this mean I am thru w/ my warranty at 60,000m or that I have 60,000m+my 40,000m on the car? I had my salesman SIGN that it would END at 100,000m. NOT HONORED!!!!!!! More

The Salesman we delt with was very friendly and helpful, but once the sales portion was over we were forgotten. We made the deal and were turned over to troy in thee financial department. We had agreed to but once the sales portion was over we were forgotten. We made the deal and were turned over to troy in thee financial department. We had agreed to make a downpayment with some money that was coming in to us and wrote a check. We soon learned thar the money was not going to be enough and contacted Troy, letting him know that this would not be possible and needed to make other arrangements. He said OK he would work something out, then he blew us off, cashed the checks anyway and to this day will not return any of our calls. We had financed two vehicles that night, over a month ago. I still have not recieved any information on one of my trucks. My payment is due, but I have no idea where to send my payment account # or anything. Of course Troy will not answer or return myt phone calls.<br><br>I feel like once you sign the papers you are forgotten. He even told us when we were trying to work things out that we had signed the contract. So I guess that means we are screwed!!! More