AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Appointments don't matter I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I asked them to fix. They said the repairs needed they would need the car for the day so they told me to come in early Monday morning. I arrived at 7:00am Monday morning and thought while it was there might was well get the oil changed. I receive a call at 4:00pm stating the car would not be ready that day and might be done the following day. I asked what they had done and the stated nothing as they were waiting on the guy to fix the squeak. At 2:00pm on Tuesday i called for an update. The guy checked with the mechanic and said it would be another couple hours. I called back at 4:30 said the were finally working on the squeak and should be done that day and they would call me when it was ready. I wanted to drop off my rental before they closed at six so i decided to drive up there. I got there at 5:30 and and the service person was trying to leave for the day, fortunately i showed up or would not have been able to pick it up until the next day. The mechanic was doing the final checks with the car so i turned in the rental car. When i came back the service rep was gone, but my bill was with the casher. All i had to pay for was the oil change, which fully understood, but did not expect to pay $78.00 for an oil change. In my opinion this was a little extreme for an oil change. Due to my inconvenience i would have expected a reasonable price for the oil change or at a minimum the service rep be there and thank me for my business. I will be in the market for a new car very soon, but i can guaranteed i wont be buying it from here. The only reason i did not give them a one star is it appears they fixed the issues. More

Misleading Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive in and could hook it up at no cost. Not only did they want $120 to hook it up to the computer they also wanted to Keep it overnight. Because of the way that they treated me I ended up a 5 star ford and got an amazing deal with friendly customer service. I will make sure everyone I know does not go to Allen Samuels for service or anything else. More

made an appt. to come and a vehicle @ 12:30...arrived & was passed on to another salesman who informed me it was sold. why would you not call the client and let them know that you sold it instead of waiti was passed on to another salesman who informed me it was sold. why would you not call the client and let them know that you sold it instead of waiting till they arrive after an hour drive.. and then you attempt to go and find it and come back and say it's gone More

Bait and Switch The worst experience with any dealership. I negotiated a deal via phone night before, drove 1.5 hours next day to finalize to find out it was sold fro The worst experience with any dealership. I negotiated a deal via phone night before, drove 1.5 hours next day to finalize to find out it was sold from under me. sales person and manager knew we were coming and no phone call. walked in excited we were buying a truck we negotiated, but they tried to sell us a 6000 higher vehicle. Bait and Switch? Not one manager came in to apologize, which really shows the customer service they have. Hundreds of vehicles in the price range they were attempting to sell me, so I would not go back to them at all. More

Worst Place Ever to Try to Buy a New Car!! Buy anywhere else Absolute WORST place to buy a car from. These clowns tried to force me to pay $999 for a flashing light on the back of a Jeep Patroit to allow more of Absolute WORST place to buy a car from. These clowns tried to force me to pay $999 for a flashing light on the back of a Jeep Patroit to allow more of a chance of not getting rear-ended. They also tried to charge me $795 to go to another state to dealer transfer a vehicle for me. Their sales guy Alejandro couldn't even figure out my payments, he tried to tell me I would pay $143 a mth for 72 mth with zero down on a $19000 vehicle, I told him to put it in writing and I would sign immediately. Of course he came back and tried to say sorry, the payment should be $356. This poor excuse for a sales guy also tried to make me pay $4899 for prepaid service on my vehicle (oil changes, etc). What a freaking joke!!!!! On top of all this, I was pre-approved to buy the vehicle through Chrysler Credit. These guys tried to tell me I HAD to finance the vehicle through a bank of THEIR choice (which of course was at a higher interest rate than I was already pre-approved for). I'm sure they get a kick back for that too! I ended up buying the 2015 Jeep Patroit AT A DIFFERENT DEALERSHIP (Don Davis Jeep) in Arlington, TX. That dealer did not charge me to go get it, that dealer gave me a better interest rate than these clowns, and that dealer didn't try to tell me I HAD to buy this or that add on. They also put me through Chrysler Credit with no problems! Shop where you want but I guarantee you can find much better prices, way better customer service, and much more qualified salesmen that what you will ever find at this Allen Samuels Alliance. The biggest way you can ever voice your opinion is by choosing WHO and WHO NOT to spend your hard earned money with. I will NEVER spend a dime with this dealer...Good luck to you if you still choose to buy from them. More

Scam Alert I went in to trade my vehicle (KBB value $19,000 - $24,000) to buy a new Jeep Cherokee. This dealership has a lot of new salesman, a lot of which don' I went in to trade my vehicle (KBB value $19,000 - $24,000) to buy a new Jeep Cherokee. This dealership has a lot of new salesman, a lot of which don't know their vehicles (telling me a 3.2 Liter was a 4 cyl when I knew it was a 6 cyl). I was shown several Jeep Cherokee's and was about to decide on two ($34,000 and $37,000). All the Cherokee's on the front lot (about 20 of them) were all 2014 models. I already had financing set up through my credit union (who was going to draft a check to the dealership upon agreeing on price). I was allowed to take vehicle home for a test drive and come back the following day. The next day I received an email concerning a credit alert (I do credit monitoring). This dealership, without my consent, had ran my credit. Long story short the salesman I was dealing with Larry sent two other saleman in to deal with me (I guess he wasn't man enough to face me himself). They offered me $20,000 for my vehicle ($3000 below excellent condition). Then tried to sell me the 2014 Cherokee for $34,000 (MSRP) when KBB lists that vehicle(now almost 2 years old but being sold new) as $25,000 top dollar.i did not buy but was very upset that they would actually screw me out of my vehicle and then screw me out of the new vehicle (taking a $9,000 depreciation as soon as I drove off the lot). I will NEVER go back to this dealership again and I am warning other potential customers of this. Please check KBB prices and never pay MSRP. Horrible dealership (they classified me as a valuable customer since I bought a vehicle there a year earlier). Wow! More

Rick and the Finance Team was so helpful in completing the showing and sale of our (mother's) 2008 Chrysler Aspen. From the sale price to the incredible warranty plan which covered our car through a wide the showing and sale of our (mother's) 2008 Chrysler Aspen. From the sale price to the incredible warranty plan which covered our car through a wide range of qualifing Dodge dealerships, the car buying experience was more delightful then many before. I appreciate the the sales team and the finance department in the used cars division. THEM GUYS KNOW THEIR STUFF! Plan to return 2014 to purchase me a truck for myself. THANKS AGAIN... Keep up the experienced assistance, it is recognized! More

they pro;mised a detail and a full tank of gas , we instead received a hosing down and fifteen dollars in gas. Also they have yet to pay off my trade in and it has benn 27 days and I am about to have instead received a hosing down and fifteen dollars in gas. Also they have yet to pay off my trade in and it has benn 27 days and I am about to have a late charge on my credit because of them, worst snakes I have ever dealt with, More

Scoop you in, and shove you out. I will admit; I came in with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a month, and made them HAND SIGN the agreement on my warranty. It was SIGNED to be null at 10,000 miles. NOT TRUE! After I've driven my car 4,--- miles I learn my warranty was good for 60,000 miles.... WOAH WOAH WOAH. I would never purchase a vehicle that only had 12,000 miles left on its warranty! Esp a JAGUAR! where everything is effin EXPENSIVE! I didn't just do one car here... I bought TWO! I financed 2 cars that night... one for my moms trade in for newer mustang, and 1 for my trade in. I made small talk about getting windows tinted; the salesman offered the # of his tinter, and wheel dealer, but no calls.. no follow ups. I cannot agree more: they will sell shit to a cow, and keep it that way. OH! they will not budge on my warranty.... no help, no change, even tho I signed a 100,000 mile warranty. I KNEW it was confusing, so I asked: Does this mean I am thru w/ my warranty at 60,000m or that I have 60,000m+my 40,000m on the car? I had my salesman SIGN that it would END at 100,000m. NOT HONORED!!!!!!! More

Scoop you in, and shove you out. I will admit; I came in with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a with a Mits Montero Sport that was on its wits end... I ended up with an S-type Jag, but yet and still... I'm paying for it. I agreed to the $600 a month, and made them HAND SIGN the agreement on my warranty. It was SIGNED to be null at 10,000 miles. NOT TRUE! After I've driven my car 4,--- miles I learn my warranty was good for 60,000 miles.... WOAH WOAH WOAH. I would never purchase a vehicle that only had 12,000 miles left on its warranty! Esp a JAGUAR! where everything is effin EXPENSIVE! I didn't just do one car here... I bought TWO! I financed 2 cars that night... one for my moms trade in for newer mustang, and 1 for my trade in. I made small talk about getting windows tinted; the salesman offered the # of his tinter, and wheel dealer, but no calls.. no follow ups. I cannot agree more: they will sell shit to a cow, and keep it that way. OH! they will not budge on my warranty.... no help, no change, even tho I signed a 100,000 mile warranty. I KNEW it was confusing, so I asked: Does this mean I am thru w/ my warranty at 60,000m or that I have 60,000m+my 40,000m on the car? I had my salesman SIGN that it would END at 100,000m. NOT HONORED!!!!!!! More