AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Bait and switch I found a car online, drove there during my lunch. Verified price with sales person and online sales manager. Told them I had my own financing and wou I found a car online, drove there during my lunch. Verified price with sales person and online sales manager. Told them I had my own financing and would be back that evening to buy. I came back that evening, they valued my trade 2000 under every other dealer I had been to prior, and 1000 under autotrader. Then they told me the price of the vehicle was 4000 above the list price. They told me someone should have explained their pricing to me earlier. They were disrespectful. I would not recommend this dealership. More

Looks like they're good guys after all. I bought a used car from Allen Samuels Alliance, and within six days the radiator exploded. They have promised to pay for the parts to get me back on I bought a used car from Allen Samuels Alliance, and within six days the radiator exploded. They have promised to pay for the parts to get me back on the road. More

Just went to test drive now MY car is acting up!!!! I went in this evening to test drive 3vehicles before deciding on a purchase. Coming in preappoved with USAA and a great interest rate. Going to trade I went in this evening to test drive 3vehicles before deciding on a purchase. Coming in preappoved with USAA and a great interest rate. Going to trade in my car so they said that they have to test drive of course to get my trade in value, so I gave my keys for them to do so while I tested cars on the lot. Awesome, attentive sales guy. Took time with me and gave great information about each car and said he would sellme whatever I wanted but felt a certain car met my needs. Everything going great...manager comes in doesn't push hard on trying to have me purchase that day, which was great. So I get my car back...the person that "test drove" my car #1 parked it next to the thorns and bushes where I can barely get in my car (so bad my sales guy offered to back it out for me so I wouldn't get all scratched up). I get in and start the engine and drive less than half a mile and my car is sputtering????? I have a 2013 Kia Soul in great condition with 37k miles on it that was running great before I arrived and now its SPUTTERING like they dogged the engine during there test drive. I am only looking for a new vehicle for more space, not because I have a crap car...my Kia is great!!!! I was going to go back and purchase from my sales guy but these freakin jerks either dogged my engine or did something to my car to affect the trade in value and try to get me to put money down. Soooo with that said I don't believe I'm going back because I can't trust that they are going to do the best for me...I can spend my money anywhere so that's what I will do. Really liked my sales guy but the dealer he works for seems a little shady. Only reason they even get stars is for my sales guy he was 5 star!!! The reason the rating so low is because of everyone else... Mainly whoever test drove my car!!! I will have an investigation done if when I take my car in for diagnostic and the say my near perfect car now has a problem. If they say it's all good and my car isn't screwed up all of a sudden mysteriously then I will go back and purchase from my sales guy. More

NO problems and got a great deal! A LOT of negativity on here, so I guess it remains to be seen, but I have nothing but good things to say at this point. Last week we bought a 2015 Ra A LOT of negativity on here, so I guess it remains to be seen, but I have nothing but good things to say at this point. Last week we bought a 2015 Ram Laramie for several thousand less than I found it elsewhere (FW, Grapevine, Decatur). Our sales guys, Jeremy and Angel, were great - they actually gave us a lot of information to work with (we were also considering a Tundra Limited), so we went away and did the homework and decided the Laramie was a much better deal. I had to take the truck in for inspection and to get the shock on the tailgate adjusted, and also had a good experience there. We have one more item outstanding in service, so we'll see how that goes. More

Don't Waste your time! First time we went, noone even talked to us. That should have been clue number one. When I went to trade in my car and bike and I got hosed on my trad First time we went, noone even talked to us. That should have been clue number one. When I went to trade in my car and bike and I got hosed on my trade in value. Also after the fact, I got my loan paperwork and the amount due didn't look right. Turns out I got hosed again... instead of charging me the agreed Internet price, they charged me the full price! Also the service people are very lackadaisical and held my cakeep for 8 hours and did nothing to it. They said there was nothing wrong with it. And yet the alignment is still out and the TPM sensors ate still jacked. The first time they told me they didn't have time to look at it and accused me of taking it off road and messing it up even though I'd had it one day. REALLY? NEVER AGAIN! Don't go here unless you liked getting taken advantage of. More

Appointments don't matter I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I asked them to fix. They said the repairs needed they would need the car for the day so they told me to come in early Monday morning. I arrived at 7:00am Monday morning and thought while it was there might was well get the oil changed. I receive a call at 4:00pm stating the car would not be ready that day and might be done the following day. I asked what they had done and the stated nothing as they were waiting on the guy to fix the squeak. At 2:00pm on Tuesday i called for an update. The guy checked with the mechanic and said it would be another couple hours. I called back at 4:30 said the were finally working on the squeak and should be done that day and they would call me when it was ready. I wanted to drop off my rental before they closed at six so i decided to drive up there. I got there at 5:30 and and the service person was trying to leave for the day, fortunately i showed up or would not have been able to pick it up until the next day. The mechanic was doing the final checks with the car so i turned in the rental car. When i came back the service rep was gone, but my bill was with the casher. All i had to pay for was the oil change, which fully understood, but did not expect to pay $78.00 for an oil change. In my opinion this was a little extreme for an oil change. Due to my inconvenience i would have expected a reasonable price for the oil change or at a minimum the service rep be there and thank me for my business. I will be in the market for a new car very soon, but i can guaranteed i wont be buying it from here. The only reason i did not give them a one star is it appears they fixed the issues. More

Misleading Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive in and could hook it up at no cost. Not only did they want $120 to hook it up to the computer they also wanted to Keep it overnight. Because of the way that they treated me I ended up a 5 star ford and got an amazing deal with friendly customer service. I will make sure everyone I know does not go to Allen Samuels for service or anything else. More

made an appt. to come and a vehicle @ 12:30...arrived & was passed on to another salesman who informed me it was sold. why would you not call the client and let them know that you sold it instead of waiti was passed on to another salesman who informed me it was sold. why would you not call the client and let them know that you sold it instead of waiting till they arrive after an hour drive.. and then you attempt to go and find it and come back and say it's gone More

Bait and Switch The worst experience with any dealership. I negotiated a deal via phone night before, drove 1.5 hours next day to finalize to find out it was sold fro The worst experience with any dealership. I negotiated a deal via phone night before, drove 1.5 hours next day to finalize to find out it was sold from under me. sales person and manager knew we were coming and no phone call. walked in excited we were buying a truck we negotiated, but they tried to sell us a 6000 higher vehicle. Bait and Switch? Not one manager came in to apologize, which really shows the customer service they have. Hundreds of vehicles in the price range they were attempting to sell me, so I would not go back to them at all. More

Worst Place Ever to Try to Buy a New Car!! Buy anywhere else Absolute WORST place to buy a car from. These clowns tried to force me to pay $999 for a flashing light on the back of a Jeep Patroit to allow more of Absolute WORST place to buy a car from. These clowns tried to force me to pay $999 for a flashing light on the back of a Jeep Patroit to allow more of a chance of not getting rear-ended. They also tried to charge me $795 to go to another state to dealer transfer a vehicle for me. Their sales guy Alejandro couldn't even figure out my payments, he tried to tell me I would pay $143 a mth for 72 mth with zero down on a $19000 vehicle, I told him to put it in writing and I would sign immediately. Of course he came back and tried to say sorry, the payment should be $356. This poor excuse for a sales guy also tried to make me pay $4899 for prepaid service on my vehicle (oil changes, etc). What a freaking joke!!!!! On top of all this, I was pre-approved to buy the vehicle through Chrysler Credit. These guys tried to tell me I HAD to finance the vehicle through a bank of THEIR choice (which of course was at a higher interest rate than I was already pre-approved for). I'm sure they get a kick back for that too! I ended up buying the 2015 Jeep Patroit AT A DIFFERENT DEALERSHIP (Don Davis Jeep) in Arlington, TX. That dealer did not charge me to go get it, that dealer gave me a better interest rate than these clowns, and that dealer didn't try to tell me I HAD to buy this or that add on. They also put me through Chrysler Credit with no problems! Shop where you want but I guarantee you can find much better prices, way better customer service, and much more qualified salesmen that what you will ever find at this Allen Samuels Alliance. The biggest way you can ever voice your opinion is by choosing WHO and WHO NOT to spend your hard earned money with. I will NEVER spend a dime with this dealer...Good luck to you if you still choose to buy from them. More