AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Service is poor I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manag I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manageable. But I’m done now. On average, I spend a couple of thousand dollars a year at the dealer. This time, I asked for specific items to be completed and some diagnostics. The vehicle has about 120K miles and I love it. I’ve gotten used to no one calling me back but this time it was really bad. Multiple calls were needed to get status on my car. I usually don’t get charged a diagnostic fee if I spend money on repairs. This time I was charged the $129 charge even though I spent $1400. I ran my own diagnostics to get any engine etc.. codes and I made requests for service based on that. For the standard TPMS codes, the technician response was “could not duplicate concern at this time”. I offered the codes from my diagnostic tool but I was told there was no software update for the system so there was nothing they could do. I asked to check a noise in the front suspension which I was told in the past was a differential busing going bad. The technician response was that if I replaced the front suspension ($7000), the noise would go away. I’ll stop there… Autonation just took over this dealership. I don’t know them and I don’t even necessarily mind the responses above but I go to a dealership because I think it’s worth the higher prices if they do a good job. I’ll be going elsewhere now. More

Great Experience! A few years ago, I could not have given a 5 star rating but this time around, I have had nothing but the best from this dealership and my salesman Jer A few years ago, I could not have given a 5 star rating but this time around, I have had nothing but the best from this dealership and my salesman Jeremy Petronella has gone above and beyond to make sure I am happy with my new Jeep. Glad I decided to give them a second chance. More

Third time is a charm. After trying two other dealerships to purchase the vehicle I wanted, Allen Samuels came through. One dealership wouldn't budge on the trade in or come After trying two other dealerships to purchase the vehicle I wanted, Allen Samuels came through. One dealership wouldn't budge on the trade in or come down on the price. Even blew smoke up my butt saying the price on the sticker was the EP price. I wasn't born yesterday. Another dealership kept trying to put me in to a vehicle way more than I was wanting to spend. Putting their needs in front of mine. Then Jeremy from Allen Samuels comes thru. They worked with me to get the exact vehicle with the options and add-ons I wanted, gave me the real EP, and was up front with everything. Good news, bad news... they layed all out there. If they had a question about what I wanted, they asked and didn't assume. Like I said, third time was a charm. Definitely worth the fight of jacked up traffic on 35W. More

Bait and switch I found a car online, drove there during my lunch. Verified price with sales person and online sales manager. Told them I had my own financing and wou I found a car online, drove there during my lunch. Verified price with sales person and online sales manager. Told them I had my own financing and would be back that evening to buy. I came back that evening, they valued my trade 2000 under every other dealer I had been to prior, and 1000 under autotrader. Then they told me the price of the vehicle was 4000 above the list price. They told me someone should have explained their pricing to me earlier. They were disrespectful. I would not recommend this dealership. More

Looks like they're good guys after all. I bought a used car from Allen Samuels Alliance, and within six days the radiator exploded. They have promised to pay for the parts to get me back on I bought a used car from Allen Samuels Alliance, and within six days the radiator exploded. They have promised to pay for the parts to get me back on the road. More

Just went to test drive now MY car is acting up!!!! I went in this evening to test drive 3vehicles before deciding on a purchase. Coming in preappoved with USAA and a great interest rate. Going to trade I went in this evening to test drive 3vehicles before deciding on a purchase. Coming in preappoved with USAA and a great interest rate. Going to trade in my car so they said that they have to test drive of course to get my trade in value, so I gave my keys for them to do so while I tested cars on the lot. Awesome, attentive sales guy. Took time with me and gave great information about each car and said he would sellme whatever I wanted but felt a certain car met my needs. Everything going great...manager comes in doesn't push hard on trying to have me purchase that day, which was great. So I get my car back...the person that "test drove" my car #1 parked it next to the thorns and bushes where I can barely get in my car (so bad my sales guy offered to back it out for me so I wouldn't get all scratched up). I get in and start the engine and drive less than half a mile and my car is sputtering????? I have a 2013 Kia Soul in great condition with 37k miles on it that was running great before I arrived and now its SPUTTERING like they dogged the engine during there test drive. I am only looking for a new vehicle for more space, not because I have a crap car...my Kia is great!!!! I was going to go back and purchase from my sales guy but these freakin jerks either dogged my engine or did something to my car to affect the trade in value and try to get me to put money down. Soooo with that said I don't believe I'm going back because I can't trust that they are going to do the best for me...I can spend my money anywhere so that's what I will do. Really liked my sales guy but the dealer he works for seems a little shady. Only reason they even get stars is for my sales guy he was 5 star!!! The reason the rating so low is because of everyone else... Mainly whoever test drove my car!!! I will have an investigation done if when I take my car in for diagnostic and the say my near perfect car now has a problem. If they say it's all good and my car isn't screwed up all of a sudden mysteriously then I will go back and purchase from my sales guy. More

NO problems and got a great deal! A LOT of negativity on here, so I guess it remains to be seen, but I have nothing but good things to say at this point. Last week we bought a 2015 Ra A LOT of negativity on here, so I guess it remains to be seen, but I have nothing but good things to say at this point. Last week we bought a 2015 Ram Laramie for several thousand less than I found it elsewhere (FW, Grapevine, Decatur). Our sales guys, Jeremy and Angel, were great - they actually gave us a lot of information to work with (we were also considering a Tundra Limited), so we went away and did the homework and decided the Laramie was a much better deal. I had to take the truck in for inspection and to get the shock on the tailgate adjusted, and also had a good experience there. We have one more item outstanding in service, so we'll see how that goes. More

Don't Waste your time! First time we went, noone even talked to us. That should have been clue number one. When I went to trade in my car and bike and I got hosed on my trad First time we went, noone even talked to us. That should have been clue number one. When I went to trade in my car and bike and I got hosed on my trade in value. Also after the fact, I got my loan paperwork and the amount due didn't look right. Turns out I got hosed again... instead of charging me the agreed Internet price, they charged me the full price! Also the service people are very lackadaisical and held my cakeep for 8 hours and did nothing to it. They said there was nothing wrong with it. And yet the alignment is still out and the TPM sensors ate still jacked. The first time they told me they didn't have time to look at it and accused me of taking it off road and messing it up even though I'd had it one day. REALLY? NEVER AGAIN! Don't go here unless you liked getting taken advantage of. More

Appointments don't matter I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I called on a Thursday to get have two recalls corrected on my wife's 2015 Jeep. There was also a continuously annoying squeak in the back seat that I asked them to fix. They said the repairs needed they would need the car for the day so they told me to come in early Monday morning. I arrived at 7:00am Monday morning and thought while it was there might was well get the oil changed. I receive a call at 4:00pm stating the car would not be ready that day and might be done the following day. I asked what they had done and the stated nothing as they were waiting on the guy to fix the squeak. At 2:00pm on Tuesday i called for an update. The guy checked with the mechanic and said it would be another couple hours. I called back at 4:30 said the were finally working on the squeak and should be done that day and they would call me when it was ready. I wanted to drop off my rental before they closed at six so i decided to drive up there. I got there at 5:30 and and the service person was trying to leave for the day, fortunately i showed up or would not have been able to pick it up until the next day. The mechanic was doing the final checks with the car so i turned in the rental car. When i came back the service rep was gone, but my bill was with the casher. All i had to pay for was the oil change, which fully understood, but did not expect to pay $78.00 for an oil change. In my opinion this was a little extreme for an oil change. Due to my inconvenience i would have expected a reasonable price for the oil change or at a minimum the service rep be there and thank me for my business. I will be in the market for a new car very soon, but i can guaranteed i wont be buying it from here. The only reason i did not give them a one star is it appears they fixed the issues. More

Misleading Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive Went in to get my oil changed and to see why my check engine light was on. I had bought the car from them and they advertised that we could just drive in and could hook it up at no cost. Not only did they want $120 to hook it up to the computer they also wanted to Keep it overnight. Because of the way that they treated me I ended up a 5 star ford and got an amazing deal with friendly customer service. I will make sure everyone I know does not go to Allen Samuels for service or anything else. More