AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Worst dealership ever I used to be a car salesman myself and have worked at three differnet dealerships.. and needless to say this is the most shady and unprofessional plac I used to be a car salesman myself and have worked at three differnet dealerships.. and needless to say this is the most shady and unprofessional place I have ever had to deal with. They knew going into it that I was a salesman and knew the whole process inside and out. But rather than shooting me straight like they said they would, they tried to rob me of my trade by offering $10,000 less than it's worth. They also have a "one price" policy which means the price of their vehicles is non-negotiable. That would be fine except for the fact that they price their vehicles at high retail and then they try to steal your vehicle from you too. It's bullshit. NEXT. After I tried walking out they finally decided to give me a reasonable amount for my trade. When we got to the financing part they tried to rip me off once again. I have a 720 transunion credit score and my co-signer has a 765 score so I know we qualify for a great interest rate. The finance manager came in the office and told me the best he could do was 7.5%. BULLSHIT YET AGAIN. At this point I'm fuming and told him I can beat that with outside financing and he still wouldn't come down. So I left. I would never recommend this place to anyone. Please don't bring your business to these assholes. They had a chance to make $3-4,000 off of my truck that I traded in and I know they were making at least $2,000 on their truck. It disgusts me how greedy these people are More

Never have service performed here. I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacke I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacked away at my bumper to remove my old trailer hitch and install a different one (without telling me). This was supposed to be an airbag recall. They damaged the EVAP system, wiring around the fuel tank, as well as cut my headlight wiring on purpose. Regardless, the vehicle was there for the better part of July and now I keep getting engine codes. I'm scared that there will be more vandalism if I bring the vehicle back.. and AutoNation doesn't care. More

xxxx Sales team, buy ANYWHERE but here Worse of the worse when it comes to their word or sense of honor, do not waste your time the sales team are xxxxxxxx..... my Son and I went to buy a Worse of the worse when it comes to their word or sense of honor, do not waste your time the sales team are xxxxxxxx..... my Son and I went to buy a truck Thursday evening, truck was in service department up on lift, sales xxxx said would be ready for test drive and purchase on Saturday or possibly not til Monday, my Son made an appointment to go Saturday (after work ) at 1:00 ..... the xxxxx texted him, yes texted him at 10:00 Saturday morning saying it was sold Friday nite ???? More

Worst car buying experience ever Took 5+ hours, finance guys wouldn't take no for an answer on warranty...and to top it off the porters drove the BRAND NEW TRUCK I was buying like the Took 5+ hours, finance guys wouldn't take no for an answer on warranty...and to top it off the porters drove the BRAND NEW TRUCK I was buying like they stole it. Even jumped it over the gate track out back. After getting my trade in back, and buying from another dealer, I find out they stole a a tail light bar from under my tailgate, and attempted to take my sound system out(had to pay to have it fixed). I recommend no one buys from this dealership, EVER. Worst car buying experience I have ever had. Period. More

Poor Service I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was on the phone and four others stood around. After a few minutes of standing there, I was acknowledged and told that they only person who could help me was the guy on the phone. Once he completed his conversation, he took down my information and treated me as a total inconvenience. He assured me that my car would be available mid afternoon on Tuesday. At 4pm on Tuesday, I still didn't hear from the service department, so I called. I spoke to the service rep, and he said that they now needed to order a part for the recall and they would not have it done until the following day. This type of service is unacceptable and I will take my car to another dealer to have it serviced. More

Bait and switch I called Friday evening and Megan in sales told me they had the used truck I wanted to buy there at the dealership and come get it. I told them I woul I called Friday evening and Megan in sales told me they had the used truck I wanted to buy there at the dealership and come get it. I told them I would arrive in the morning at their opening time. Sales manager Demarcus called later Friday night, right before their closing time to confirm. The next morning, as I promised, my wife and I drove the 140 mile trip and arrived at the dealer at their opening time. I then learned that the truck sold last night as Demarcus was calling me to confirm my purchase (and did I have any questions?). No one bothered to call me back to tell me the truck had sold Friday night. They did encourage me after I arrived Saturday morning, to buy one of their other more expensive trucks at twice the price of the truck I was going to buy. Either this dealership is inept or this was classic bait and switch. More

Look out Worked with mr Hess - tried to tell us $9,000 was a great trade when dealer down road was offering 13k - they came up to 11,5. And found a jeep we li Worked with mr Hess - tried to tell us $9,000 was a great trade when dealer down road was offering 13k - they came up to 11,5. And found a jeep we liked but after being sold on how this jeep was priced great we decided to buy. Bad choice may have cost us up to $2000 doing business with them. Shame on me for trusting a hard working salesman More

Service is poor I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manag I bought a 2007 Jeep Commander new and have been going for maintenance/services ever since. I’ve never been thrilled with the service but it was manageable. But I’m done now. On average, I spend a couple of thousand dollars a year at the dealer. This time, I asked for specific items to be completed and some diagnostics. The vehicle has about 120K miles and I love it. I’ve gotten used to no one calling me back but this time it was really bad. Multiple calls were needed to get status on my car. I usually don’t get charged a diagnostic fee if I spend money on repairs. This time I was charged the $129 charge even though I spent $1400. I ran my own diagnostics to get any engine etc.. codes and I made requests for service based on that. For the standard TPMS codes, the technician response was “could not duplicate concern at this time”. I offered the codes from my diagnostic tool but I was told there was no software update for the system so there was nothing they could do. I asked to check a noise in the front suspension which I was told in the past was a differential busing going bad. The technician response was that if I replaced the front suspension ($7000), the noise would go away. I’ll stop there… Autonation just took over this dealership. I don’t know them and I don’t even necessarily mind the responses above but I go to a dealership because I think it’s worth the higher prices if they do a good job. I’ll be going elsewhere now. More

Great Experience! A few years ago, I could not have given a 5 star rating but this time around, I have had nothing but the best from this dealership and my salesman Jer A few years ago, I could not have given a 5 star rating but this time around, I have had nothing but the best from this dealership and my salesman Jeremy Petronella has gone above and beyond to make sure I am happy with my new Jeep. Glad I decided to give them a second chance. More

Third time is a charm. After trying two other dealerships to purchase the vehicle I wanted, Allen Samuels came through. One dealership wouldn't budge on the trade in or come After trying two other dealerships to purchase the vehicle I wanted, Allen Samuels came through. One dealership wouldn't budge on the trade in or come down on the price. Even blew smoke up my butt saying the price on the sticker was the EP price. I wasn't born yesterday. Another dealership kept trying to put me in to a vehicle way more than I was wanting to spend. Putting their needs in front of mine. Then Jeremy from Allen Samuels comes thru. They worked with me to get the exact vehicle with the options and add-ons I wanted, gave me the real EP, and was up front with everything. Good news, bad news... they layed all out there. If they had a question about what I wanted, they asked and didn't assume. Like I said, third time was a charm. Definitely worth the fight of jacked up traffic on 35W. More