AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Crooks and Scam Artists My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noi My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light – one I replaced myself for $3. They don’t care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything. More

POOR POOR SALES DEPARTMENT We stopped by AutoNation Thursday, August 30th to look at pickups and not one sales person came out to ask if we needed help. We did come across a sa We stopped by AutoNation Thursday, August 30th to look at pickups and not one sales person came out to ask if we needed help. We did come across a salesman a couple of times looking at the inventory and he barely acknowledged we were there. I also tried calling the internet sales thinking we could get some information but that was a bust as well. The gentleman I spoke with in the internet sales was almost to the rude level and didn't want to answer our questions. We are a return customer and at this time we don't plan to return to AutoNation. More

Service department is the worst Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June o Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June of 2017. Fast forward to August 2018, my AC is broken. I called to get a service appointment on aug 6 and they let me know to bring it in on aug. 21st. When I drop the car off they told me that Chrysler will pay for a rental for 5 day but my Jeep will not be looked at for 3 days. I call to get a status update on day 3 and they let me know if would be 3 more days before a technician can ever look at it. I explained to them that I would not be paying for a rental for those day as it was out of my control on when their technician would look at it and they said, too bad it's Chrysler's policy. After arguing with Steven Scott, who is handing my service, I asked for a manager. He put me on hold for about 11 minutes and came back and said he doesn't have a manger that can talk right now but that they would pay for the rental. Okay fine. Here we are 7 days later, my car has still not been looked at and no one returns messages or calls to touch base. Awful, awful, awful, customer service. I will never buy from or service my car with this dealership again. More

Lazy, incompetent liars Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the t Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the time. Well July 18th..come to find out they had not even started work on it when my tags were do to expire within the week. Not only that now they have issued my title check to a department that doesnt even exist in my state and as of Aug 7th..still no title and being ignored. It's time to contact the BBB and an attorney I see. Dont give this shady xxxx show of a dealer your money. Read the terrible reviews and steer clear (which I should have done) More

Wow, look at bottom line Was told they would do what other autonation in north Richland hills counldnt. Well it all boils down to the bottom line... how much money can they m Was told they would do what other autonation in north Richland hills counldnt. Well it all boils down to the bottom line... how much money can they make off of you instead of respecting and treating the customer right and gaining a lifetime customer. Just look at the bottom line, make sure they are giving you what you want at the amount you want. Even the gen mgr is looking out for the profit, so watch out for tourself More

Worst dealership ever I used to be a car salesman myself and have worked at three differnet dealerships.. and needless to say this is the most shady and unprofessional plac I used to be a car salesman myself and have worked at three differnet dealerships.. and needless to say this is the most shady and unprofessional place I have ever had to deal with. They knew going into it that I was a salesman and knew the whole process inside and out. But rather than shooting me straight like they said they would, they tried to rob me of my trade by offering $10,000 less than it's worth. They also have a "one price" policy which means the price of their vehicles is non-negotiable. That would be fine except for the fact that they price their vehicles at high retail and then they try to steal your vehicle from you too. It's bullshit. NEXT. After I tried walking out they finally decided to give me a reasonable amount for my trade. When we got to the financing part they tried to rip me off once again. I have a 720 transunion credit score and my co-signer has a 765 score so I know we qualify for a great interest rate. The finance manager came in the office and told me the best he could do was 7.5%. BULLSHIT YET AGAIN. At this point I'm fuming and told him I can beat that with outside financing and he still wouldn't come down. So I left. I would never recommend this place to anyone. Please don't bring your business to these assholes. They had a chance to make $3-4,000 off of my truck that I traded in and I know they were making at least $2,000 on their truck. It disgusts me how greedy these people are More

Never have service performed here. I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacke I brought my vehicle in for a recall in late June. I picked it up the next day and went home to find out they left the radiator cap off and they hacked away at my bumper to remove my old trailer hitch and install a different one (without telling me). This was supposed to be an airbag recall. They damaged the EVAP system, wiring around the fuel tank, as well as cut my headlight wiring on purpose. Regardless, the vehicle was there for the better part of July and now I keep getting engine codes. I'm scared that there will be more vandalism if I bring the vehicle back.. and AutoNation doesn't care. More

xxxx Sales team, buy ANYWHERE but here Worse of the worse when it comes to their word or sense of honor, do not waste your time the sales team are xxxxxxxx..... my Son and I went to buy a Worse of the worse when it comes to their word or sense of honor, do not waste your time the sales team are xxxxxxxx..... my Son and I went to buy a truck Thursday evening, truck was in service department up on lift, sales xxxx said would be ready for test drive and purchase on Saturday or possibly not til Monday, my Son made an appointment to go Saturday (after work ) at 1:00 ..... the xxxxx texted him, yes texted him at 10:00 Saturday morning saying it was sold Friday nite ???? More

Worst car buying experience ever Took 5+ hours, finance guys wouldn't take no for an answer on warranty...and to top it off the porters drove the BRAND NEW TRUCK I was buying like the Took 5+ hours, finance guys wouldn't take no for an answer on warranty...and to top it off the porters drove the BRAND NEW TRUCK I was buying like they stole it. Even jumped it over the gate track out back. After getting my trade in back, and buying from another dealer, I find out they stole a a tail light bar from under my tailgate, and attempted to take my sound system out(had to pay to have it fixed). I recommend no one buys from this dealership, EVER. Worst car buying experience I have ever had. Period. More

Poor Service I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was I scheduled an appointment to have a recall completed on my car for a Tuesday. When I dropped it off Monday evening I waited inside while one guy was on the phone and four others stood around. After a few minutes of standing there, I was acknowledged and told that they only person who could help me was the guy on the phone. Once he completed his conversation, he took down my information and treated me as a total inconvenience. He assured me that my car would be available mid afternoon on Tuesday. At 4pm on Tuesday, I still didn't hear from the service department, so I called. I spoke to the service rep, and he said that they now needed to order a part for the recall and they would not have it done until the following day. This type of service is unacceptable and I will take my car to another dealer to have it serviced. More