AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Service dept IS a part of the delaership experience I bought my 2011 Jeep from this location & was pretty happy with the sales experience. I recently brought the same jeep back (148,500 miles later) for I bought my 2011 Jeep from this location & was pretty happy with the sales experience. I recently brought the same jeep back (148,500 miles later) for service due to the 4WD and ABS lights coming on. In addition the Jeep was stuck in 4 wheel Hi. I had already taken the Jeep to an independent Jeep repair facility and they couldn't fix it and recommended me taking to a Jeep dealership so I chose this one. I was quoted $1400 to replace the transfer case module and arm. They said this "might" fix it but not sure. When I dropped the Jeep off I told them I didn't want to spend more than $1000 BUT I did authorize these charged in hopes that this would fix the problem. 3 weeks later I get a call that this did not fix the problem and it would take another $1600 in addition to fix it. Well I can't justify this so I asked my original parts be put back on and that I'd pay the diagnosis charge since nothing was actually fixed. My advisor, Luis, said nope I owed and authorized $1400. I said but Luis nothing was fixed. I authorized the parts so you could see if they fixed the problem. They didn't do anything. Why, if you have my old parts, paying for anything especially for something didn't fix anything? Why not give the Jeep a 4 tire rotation while you are at it and charge me for that as well since that won't fix the problem either. He said he told me this "might or might not" fix the problem, you authorized it, and we have to pay our technician for his work (3 weeks worth). I said so if you brought me you TV, not working, I tell you "I think parts X and Y may be the problem but not sure", give you TV back not working, you're ok paying me for the parts? He said yes as I authorized the work. I said, ok no sense is going round and round about this. I'll come pay you & get my Jeep. Look I'm not saying if this legally wrong or right. I am saying it's not fixed and they can't tell me parts X will 100% fix the problem. Its a hunting expedition. I am just saying if what you did, didn't fix it why are you charging me for the parts. My brother is the service manager at Honda in Burleson so I asked him is this right and how would you address the situation. He said "I couldn't in good faith charge you if we didn't fix it. Period." This is advise from a service manager. I guess you sometimes you get more than expected and sometimes, like this time, you get the shaft. Well the funny thing is I was going to purchase a RAM truck but given that I'd be dealing with the same parent company I'm passing and looking at another brand. Sometimes what you do has ripple effects. And it also spurred this review. More

Financing with Raul Luna Raul Luna sold my daughter gap insurance and a warranty for $5000 on a used car that was under $13,000. He also failed to provide the bill of sale and Raul Luna sold my daughter gap insurance and a warranty for $5000 on a used car that was under $13,000. He also failed to provide the bill of sale and told her to come back the next day for it. She believed she was getting the gap and warranty for much less. Luna took advantage of her lack of experience, as she relied on his advice. Gap insurance was not needed b/c the car had already depreciated and the price charged for the warranty was excessive and dishonest. Luna's conduct and the dollar amount of coverage he sold her was unconscionable and constitutes fraud. The situation is ripe for a lawsuit. More

Horrible Don’t buy a car from these people, new or used. They lie to you in your face. Spent 46k for a broken Jeep and still haven’t gotten to drive it. They Don’t buy a car from these people, new or used. They lie to you in your face. Spent 46k for a broken Jeep and still haven’t gotten to drive it. They will not honor their own 5 day guarantee on vehicle More

DON'T WASTE YOUR TIME. SERVICE CENTER IS A JOKE. ZERO STAR S. Dishonest "advisors", ineffective "manager", lame service techs. I could write a book on what amounted to an 8 hour oil change but I'll try t S. Dishonest "advisors", ineffective "manager", lame service techs. I could write a book on what amounted to an 8 hour oil change but I'll try to keep it short and to the point. If you don't want to read the detail, just trust me, don't waste your time at this place. OK, here's the shortish version: Set up an 8am appointment for service of my 2015 Jeep Wrangler Unlimited. Oil change, tire rotate/balance, air filter, check engine light (70K service due). Dropped off night before so I could be first in line for service. Vehicle checked in by Christopher at 7:41, where he tried to sell me on a couple bogus services (fuel treatment for $250, throttle body cleaning another $170). I haven't spent much on maintaining the vehicle and he said it was part of the 70,000 mile service so I agreed. He stated that the vehicle should be ready by about 10:30. More than I wanted to spend but OK. Not hearing anything back, called in at 11:00 expecting to pick up vehicle. VEHICLE HAD NOT BEEN TOUCHED...THREE AND A HALF HOURS LATER. After a series of lies and excuses, Chris said he would check with the tech and get back to me in 20 min. Since he did not call me back, ONE HOUR LATER, I call him back. This is his response, "Oh xxxx, I completely forget, let me go check, I'll call you right back." Does not call back again. ANOTHER HOUR LATER, I call back and still no update, "tech was at lunch". It was clear that he had not even spoken to the tech. I'm now irate since I had other plans and didn't expect the vehicle to be tied up all day for a simple service. I call him back to check on progress, figure they have to have everything done by now, it's been close to 6 hours. This time no answer. Leave message to wrap it up, whatever they had done, I'm coming to get my vehicle. Another hour sitting in the "advisor" office waiting for my Jeep. This was interesting. I listen to these "advisors" make dozens of excuses to other irate customers, hear advisors brag about sticking a guy with a new Dodge Ram with an $1800 non-warranty bill, hear an estimate for a $500-$700 estimate for a fuel tank flush that of course is not covered by warranty on a new car. Locker-room profanity with customers in earshot (a young mom and her two kids also there waiting to pick up their car that was supposed to be ready an hour and a half ago). In the end, oil change , tire rotation and balance and check engine was supposedly the thermostat which would be another $400-$500, I said no thanks. So for approximately 10 hours of time including drop off and pick up, I got a $200 oil change and tire rotation that I could have gotten at discount tire for about $100 and one hour. Best part. "balanced" tires were not balanced. Worse wobble in steering than when I dropped it off. Some residual mud left on wheels from last weekend (it is a Jeep after all) was not cleaned before balance. YES, you read that right, the wheels were rebalanced with mud and reinstalled. Worse wobble than when I dropped it off, so I turn back around and have the pleasure of asking for a refund since there was no way they could have balanced tires in that condition . If you cannot do the service because ther tires are dirty, fine, don't charge me for it. After speaking with Chris again, some other senior advisor, I get to speak to the "manager" Joey. Explain my concern, request a refund. Says he can do that "just not today, I have to submit a request". I literally checked out less than 5 minutes ago and they cannot process a refund? I call xx to Joey and call him a liar to his face. He says there is nothing he can do. Two things, either he is a liar which is most likely, or upper management does not trust staff to manage their business and must approve every refund. Either way, not cool. Won't be holding my breath for that refund. Bottom line, will never by a vehicle form an AutoNation facility or take my vehicles to service there again. I recommend you do the same if you wish to be treated fairly. More

Great experience so far! After a very negative experience at Grapevine Dodge, I found Auriel and Alexandra at AutoNation in North Fort Worth and I am SO HAPPY with my experien After a very negative experience at Grapevine Dodge, I found Auriel and Alexandra at AutoNation in North Fort Worth and I am SO HAPPY with my experience. They both have been more than happy to to answer all my questions about the Challenger build I have been planning, and they are extremely responsive to text messages and emails. As a female new-car consumer, it has been GREAT to work with Auriel and Alexandra at AutoNation North Forth Worth. They took the time to carefully read my emails and they worked to build the exact Challenger I want. When I had a question about a charge on the invoice, they took 10 minutes to figure it out, and readily advised me that it was an accidental double-charge and they immediately corrected the error. When I had questions about the technical differences between the standard audio system and the Harmon Kardon upgrade option, Auriel and Alexandra found the answer. Same thing with the wheel selection options. Auriel made the car build process SO EASY and pleasant with no high-pressure sales techniques or attempts to sell me packages and upgrades I didn’t want. I ordered my 2019 Challenger yesterday, and I can’t wait until it arrives! Thank you Auriel and Alexandra! More

Crooks and Scam Artists My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noi My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light – one I replaced myself for $3. They don’t care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything. More

POOR POOR SALES DEPARTMENT We stopped by AutoNation Thursday, August 30th to look at pickups and not one sales person came out to ask if we needed help. We did come across a sa We stopped by AutoNation Thursday, August 30th to look at pickups and not one sales person came out to ask if we needed help. We did come across a salesman a couple of times looking at the inventory and he barely acknowledged we were there. I also tried calling the internet sales thinking we could get some information but that was a bust as well. The gentleman I spoke with in the internet sales was almost to the rude level and didn't want to answer our questions. We are a return customer and at this time we don't plan to return to AutoNation. More

Service department is the worst Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June o Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June of 2017. Fast forward to August 2018, my AC is broken. I called to get a service appointment on aug 6 and they let me know to bring it in on aug. 21st. When I drop the car off they told me that Chrysler will pay for a rental for 5 day but my Jeep will not be looked at for 3 days. I call to get a status update on day 3 and they let me know if would be 3 more days before a technician can ever look at it. I explained to them that I would not be paying for a rental for those day as it was out of my control on when their technician would look at it and they said, too bad it's Chrysler's policy. After arguing with Steven Scott, who is handing my service, I asked for a manager. He put me on hold for about 11 minutes and came back and said he doesn't have a manger that can talk right now but that they would pay for the rental. Okay fine. Here we are 7 days later, my car has still not been looked at and no one returns messages or calls to touch base. Awful, awful, awful, customer service. I will never buy from or service my car with this dealership again. More

Lazy, incompetent liars Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the t Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the time. Well July 18th..come to find out they had not even started work on it when my tags were do to expire within the week. Not only that now they have issued my title check to a department that doesnt even exist in my state and as of Aug 7th..still no title and being ignored. It's time to contact the BBB and an attorney I see. Dont give this shady xxxx show of a dealer your money. Read the terrible reviews and steer clear (which I should have done) More

Wow, look at bottom line Was told they would do what other autonation in north Richland hills counldnt. Well it all boils down to the bottom line... how much money can they m Was told they would do what other autonation in north Richland hills counldnt. Well it all boils down to the bottom line... how much money can they make off of you instead of respecting and treating the customer right and gaining a lifetime customer. Just look at the bottom line, make sure they are giving you what you want at the amount you want. Even the gen mgr is looking out for the profit, so watch out for tourself More