AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Poor customer service and attempts to add services you do not need. When you ask for more details about the recommended services William Gonzales will start by being very nice. However, when you start to dig not need. When you ask for more details about the recommended services William Gonzales will start by being very nice. However, when you start to dig into the details, he will become evasive and try to switch topics to avoid providing clear, straightforward answers. He becomes very dismissive and tries to control the conversation. He will eventually become dismissive as he cannot explain or support the service recommendations. I believe this mindset of pushing services that are not needed comes from leadership, so it may not be William's fault to try push services that they cannot explain in clear terms why they are recommending them. In Williams's world, an inspection of brakes means you needbreakake, so they recommend brake service before looking at your brake. Also, the work orders are written with abbreviations, so the salesman can have room to wiggle and twist its meaning. - Bottom line - DO NOT USE THIS DEALERSHIP. More

Easy deal on a nice one owner dealership maintained mdx. Numbers on trade all matched along with price. They ended up beating the interest rate by a half percent under what they had quoted. The car was o Numbers on trade all matched along with price. They ended up beating the interest rate by a half percent under what they had quoted. The car was over at a Porsche dealership in Plano and they brought it to the N Freeway dealership to test. Easy honest deal with no surprises. Charles and Brandon were excellent to deal with and the warranty information was presented to me but I declined and no more pressure. Will definitely buy another AutoNation vehicle. More

Employees of no integrity and worst customer service I sat in the dealership for 2+ hours when I was told all paperwork was ready and just needed to be signed. I requested a short loan of 2 years and was I sat in the dealership for 2+ hours when I was told all paperwork was ready and just needed to be signed. I requested a short loan of 2 years and was not told that they were trying to push thru a 5 year loan at 25% until I was sitting in financing and going to sign the title. These employees are liars and crooks and are only trying to make money. I walked out with no car, followup with a text a week later to see if they would accept a cash offer only to find out they were raising the price on me by $500 with no reason via text message. More

Great experience buying a 2016 Ram 1500 from Avery I had a really good experience with this dealership when it came to buying a 2016 Ram 1500 I found on cars.com. I live in San Antonio, and this dea I had a really good experience with this dealership when it came to buying a 2016 Ram 1500 I found on cars.com. I live in San Antonio, and this dealership is in Fort Worth. The Ram I found was exactly what I wanted, so I wanted to move fast. The internet sales rep, Avery, was EXTREMELY responsive via e-mail, text, and phone calls. He spent over an hour doing a video walk through with me, and pointed out things I wouldn't have been able to see. He was super transparent and very trustworthy. While this dealership doesn't haggle on price, they were willing to fix some minor damage on the vehicle at no cost before delivery. Also, after I took delivery, I noticed an issue with the center console. They shipped me the part at no cost. They also drove the vehicle to a dealership of my choice, about 200 miles away, at no cost, and ensured I got it with a full tank of diesel. This was my first time buying a vehicle on-line, without seeing it in person. The experience itself was great, and I think a lot of that had to do with Avery. He was no pressure, very easy to talk to, answered all my questions, etc. I would definitely do business with him again. He did a great job as an ambassador for AutoNation. More

The most unethical place I've ever been into. They are The most unethical place I've ever been into. They are driven by money, no customer loyalty whatsoever. Avoid them like Covid, they wear mask for one The most unethical place I've ever been into. They are driven by money, no customer loyalty whatsoever. Avoid them like Covid, they wear mask for one reason, they're bandits. More

Do not buy service contracts from this dealer especially oil changes. Its a scam. They sell oil changes you cant possibly use. No refund. Bad oil changes. Its a scam. They sell oil changes you cant possibly use. No refund. Bad More

I was referred by a mutual business partner and was excited about this process and salesman. Unfortunately I was sold a luxury lemon that I took back for the engine light. The salesman reassured me, bu excited about this process and salesman. Unfortunately I was sold a luxury lemon that I took back for the engine light. The salesman reassured me, but the car has been in the shop for a total of a month within the first 10 months. Completely disappointed. I woman shouldn't have to rely on a man's presence to get a reliable vehicle. More

I just wanted to take a moment to recognize TC and Alyson and the service department as a whole. A couple of months ago I brought my truck in for repair of a water leak in the passenger compartment (thoug and the service department as a whole. A couple of months ago I brought my truck in for repair of a water leak in the passenger compartment (thought it was the 3rd brake light) and they replaced the 3rd brake light assembly. Well it leaked again and that is when I had to bring it back. This time they did not return my vehicle until it was fixed right. The service department team is changing the way they take care of customers as evidenced in my return visit, professionalism from start to finish. I will be bringing back my vehicle for required maintenance. Thank you, Joel I Gomez. More

Zero pressure, above and beyond. Very helpful and friendly! My father needed a reliable used vehicle on a very small budget. Our criteria was beyond limited, but Mr. John-Charles got it done! There were even ad My father needed a reliable used vehicle on a very small budget. Our criteria was beyond limited, but Mr. John-Charles got it done! There were even additional personal complications with paperwork requiring a lot of extra time and expense that he took on without hesitation. We are extremely happy with our purchase and will definitely be repeat customers. Highly recommend working with this gentleman. More

LIES, LIES AND MORE LIES I purchased a new '19 Ram 2500 longhorn addition. first off I traded in 2 trades. one cadillace and one pickup. the trades and the new truck price had I purchased a new '19 Ram 2500 longhorn addition. first off I traded in 2 trades. one cadillace and one pickup. the trades and the new truck price had all been negotiated in advance. all I had to do was bring in the trades and sign the papers. I was there 4 plus hrs!!!!! also informed the sales man (Hunter) that I wanted to put 35 inch BF Goodrich tires on it along with a bull bar. I was promised to receive a credit for the existing tires towards the new larger ones which they sold me for almost 2 thousand dollars which I could have purchased elsewhere for 1500.00. they looked up the bull bar and sold me that for just under 1,000.00. I was told I would be put in a loaner while they ordered the tires and bull bar and I can come back once it was complete. I then was told to go ahead and take the new truck and they would call when the parts and tires came in. Almost 2 weeks later I get a phone call to bring in the truck to install tires and wheels. I took the vehicle in only to be told there is not any bull bar available as that truck is too new. (where did they get a price from then?) So they told me I would be refunded the price for the bull bar when I picked up the truck. Ok, 5 hours later (for tires) I get a call the truck is ready. I pull up to find the following new tires are not 35's they are 33"s basically the exact size they took off!! On top of that the removed tires were in the bed of the truck. When I ask about my promised credit for the existing tires I was now told they could not do that because I had driven on them. WTH? You are the people that told me to take the truck vs. a loaner. The manager then proceeds to tell me I can wait for them to reinstall the original tires while they order the 35's I had paid for. If I drive off the lot I then own 2 sets of tires! Now...the bull bar check comes and I ask about adjusting my sales contract as even though the sold me a fictional accessory and are giving me a check that number is still figured in my payment and will collect interest throughout the length of the loan. I was told they could in no way do that either. These people are crooks. I have numerous family and friends that are attorneys and you can bet I will receive some sort of resolve and it will cost them some time and money unless they contact me immediately to fix this. Stay away from this dealership at all cost!! P. Ferris Date of event 8/6/2019 More