AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Courteous group of people, and the job is done well. Diagnostics is not always easy in our modern vehicles. When waiting for the vehicle, sometimes it is long, but they have a wonderful shuttle to take Diagnostics is not always easy in our modern vehicles. When waiting for the vehicle, sometimes it is long, but they have a wonderful shuttle to take you somewhere and pick you up later if needed. Would recommend. More

PROSPECTIVE CUSTOMERS - do your homework BEFORE considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. Th considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. The used car sales manager, Joe, REFUSED ANY assistance. On the contrary, he cited “user error” and suggested I go elsewhere for repairs. For a customer service-oriented business, they are a MISERABLE FAILURE. There are many other dealerships out there. They would be worth whatever drive you have to make. It’s all about customer service and service after the sale. AutoNation=FAIL More

First Service on my 2021 Jeep Wrangler EcoDiesel. Set the appointment up on the Jeep app, received an email confirmation. When I arrived, I was greeted and the job was completed in a timely manner. Thanks t appointment up on the Jeep app, received an email confirmation. When I arrived, I was greeted and the job was completed in a timely manner. Thanks to the Jeep Wave I received my FREE oil change and tire rotation. Thank You! More

After making appoinment for service. Had to pick up truck after 2 days of never touching. And no contact from dealer. Could not get any update or retrun calls. after 2 days of never touching. And no contact from dealer. Could not get any update or retrun calls. More

Steve was great to work with. Car was done on time and works great. Never an issue at Autonation in quality work. Steve took extra time to make sure I got understood the software changes and what to expec works great. Never an issue at Autonation in quality work. Steve took extra time to make sure I got understood the software changes and what to expect from them. That’s going the extra mile More

Steve was great! Got my car in and back two days before their original estimated date! Although I was unhappy to have to pay for two items on my car that was giving me issues when I originally bought my ca their original estimated date! Although I was unhappy to have to pay for two items on my car that was giving me issues when I originally bought my car, they did their best to bring the cost down to help me considering the circumstances which I greatly appreciated. Made a worse case scenario just bad. I would highly recommend their service department! More

Worse car buying experience EVER. I went to go look at a 2014 Jeep Wrangler on 7/2/2021. My salesman David was a nice guy to talk to but didn't have any idea on how to do his job or time management. He wou 2014 Jeep Wrangler on 7/2/2021. My salesman David was a nice guy to talk to but didn't have any idea on how to do his job or time management. He would tell us that everything was being taken care of and come to find out it was not. He would tell us give me 10mins and would return 30-45mins later. I found the Jeep that I wanted and it was a great price. We went to get financing and we agreed on terms. Was told that they would have everything wrapped up in 30mins and we would be good to go home. Come to find out the unit had not been through service department yet, because it was a recent trade. Then we were told that their computer system went down and since the Jeep wasn't ready yet to come back at 12:30PM on Saturday 7/3/2021. Once we returned to the dealership at 12:20PM on Saturday 7/3/2021 we were told that our salesman David called in and the Jeep was still not ready because they didn't have anyone in the service department because it was Saturday. I waited around all day Monday 7/5/2021 with no phone call. Finally at 5:30PM on Monday 7/5/2021 I called and asked to speak with a manager. I spoke with Jeff letting him know that the customer service that I had received was HORRIBLE. He said that he was sorry and that he was going to find out and make sure that my Jeep was through service first thing Tuesday 7/6/2021. I still have not received a phone call letting me know anything about my Jeep and I am writing this at 4:15PM on Tuesday 7/6/2021. I hope everyone else that bought a used car from this dealership this past weekend got better custom service that I did. More

One of the worst potential buying experiences ever. Was prepared to buy but the salesman was lackadasical and seemed like he didnt really want to put in the work for the vehicle. prepared to buy but the salesman was lackadasical and seemed like he didnt really want to put in the work for the vehicle. More

Luckily a Jeep sells itself. The sales department was Luckily a Jeep sells itself. The sales department was woefully underprepared to sell a vehicle on the day that we purchased our vehicle. I knew th Luckily a Jeep sells itself. The sales department was woefully underprepared to sell a vehicle on the day that we purchased our vehicle. I knew the vehicle that I wanted, I came to the dealership in the morning to look and test drive and I was connected with an amazing sales person. I let him know what time I would return in the afternoon with my family and we discussed financing. When I arrived in the afternoon with my husband and my children, I was passed to another sales person who was not at all informed on the vehicle, financing, or the situation. While we waited on the sales person to get up to speed on the transaction we were sat in a waiting room where they played music with unedited lyrics. (I love Cardi B, but I don't play it with my 6 and 7 year old in the room). The dealership added things into the price that had not been completed on the vehicle, luckily I caught this. We financed through our own bank because we were informed that they could not match the interest rate my bank was offering only to be to be told by the finance department that they will not accept financing from our bank because someone else is driving around with a $45,000 car the bank didn't send a check for. (Not my problem, why didn't they contact finance before we financed?) Every step of the way was painful and I would not have done business with this dealership if they did not have the specific vehicle that I was looking for. Buy a Jeep, they are awesome, just buy it someplace else! A week after I wrote this review I found missing equipment in my Jeep. I have tried to contact the general manager, my sales person, and the parts department. All will not return my calls. In my opinion, AutoNation needs to cut ties with this dealership. More

Do Not use the service department. I have a diesel and I know maintenance is higher than a gas truck. Having said that I brought the truck in because I had a lightning bolt light come on which usually sign know maintenance is higher than a gas truck. Having said that I brought the truck in because I had a lightning bolt light come on which usually signifies the batteries have gone bad (I usually replace them every three years). I usually buy walmart batteries and I was hoping to get more time out of the batteries with quality batteries. Time will tell on that. Here is my complaint; The quote for the batteries (there are two on a diesel) on the phone was $302.00. So I show up to pick the truck up and they are charging me over $600! I had some other maintenance done and a state inspection so I am trying to figure out why the bill is almost $1,000! They charged my 2 hours of labor to change two batteries! I have changed both batteries in 30 minutes. I told him that. He came off 1 hour of labor so I still paid $467.88 for two batteries that I could have replaced for $180!!!!!!!!! (I don't know if there is a quality difference between Walmart batteries and OEM-we will see). The second complaint. I asked them to lube the drive shaft and the front left U-joint (normally it is a sealed U-joint but I have had that one replaced with a greaseable one). I made sure they knew that it needed to be lubed because they did not lube it on a previous appointment so I made a big deal about it. They did not lube the U-joint so now I am seriously concerned they did not lube the drive shaft. Then they wrote up a whole laundry list of other maintenance they think needs to be accomplished at what I would estimate from them to be around $2500. Do I need it? Who knows, I'll take it to a reputable mechanic to find out. THEY LOST ALL MY BUSINESS!!!!! AutoNation if you want to make this right then refund me $123.88 for the time you gouged me and lube the U-joint and drive shaft. More