AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I paid $165.00 for diagnostic. And then call and said. We need $500.00 dollars to teardown. Too many hidden fees for me. C need $500.00 dollars to teardown. Too many hidden fees for me. C More

This dealership makes you feel welcome and take good care of you. This was about a recall. The recall was confusing. First visit it seemed I did not need the the grab handles. Then I got a call that with add of you. This was about a recall. The recall was confusing. First visit it seemed I did not need the the grab handles. Then I got a call that with additional research I did need them. The handles were ordered and an appointment was made. More

My visit was great soon as I pull into service Donald F. was there to check me in. He was very friendly and welcoming not to mention informative. He kept me updated on my jeep I wasn’t in any rush at all I was there to check me in. He was very friendly and welcoming not to mention informative. He kept me updated on my jeep I wasn’t in any rush at all I was happy to get everything done under 2 hours. I definitely will be back for future services. More

Customer service here was exceptional. There is nothing more that I dislike than pushy salespeople that provide dishonest information. Our salesperson Terricka was very helpful and answered all of our que more that I dislike than pushy salespeople that provide dishonest information. Our salesperson Terricka was very helpful and answered all of our questions and was not pushy one bit. She was honest on pricing and did not provide any false expectations or hopes. Would definitely recommend and would purchase from here again. More

Excellent service and great service by Don Ferguson. Very friendly and professional. Don saw that I was well taken care of and my needs were met friendly and professional. Don saw that I was well taken care of and my needs were met More

Our Service Guy was Wonderful for both our cars... Would use him in a heart beat. When we come back will ask for Mr. Ferguson to handle our work. He has been the best 1 we ever had since coming there. use him in a heart beat. When we come back will ask for Mr. Ferguson to handle our work. He has been the best 1 we ever had since coming there. Bill & Jeannette' Fleming More

BUYERS BEWARE Have purchased several cars and trucks over the past few years it gets worse each time this week bout a 2021 3500 was the most disappointing experience ever my ex wife didn’t lie as much a over the past few years it gets worse each time this week bout a 2021 3500 was the most disappointing experience ever my ex wife didn’t lie as much as this group of scam artist and same thing at there service department a JOKE the management can’t be aware of the way there employees treat customers More

Did a great job getting my dodge fixed up. Very informative and stayed in communication through out the whole process. Very pleased. I will come back. informative and stayed in communication through out the whole process. Very pleased. I will come back. More

My issue is with the Service department. First off, try calling them. Good luck getting someone to answer. My experience: it takes at least 4 calls to get a person to answer. I have left several messag calling them. Good luck getting someone to answer. My experience: it takes at least 4 calls to get a person to answer. I have left several messages and received no responses. I brought my truck in to have a tire changed. First they didn't have the same tire that I bought the truck with. Second, they didn't have the tool to return my spare to its proper storage location. When I arrived, I told them that my jack set was incomplete and that I needed the missing components replaced. They called me to tell me that they couldn't find my tool to replace the spare tire! When I suggested that they use one of the tool kits from one of the other vehicles on their lot I was told that the kits were VIN specific. This is completely false. On arriving to pick up my vehicle, I went directly to the Customer Service manager and expressed my ire. He was very sympathetic, but equally frustrated with the service that I had received. Even he saw that my spare had not been returned after I had specifically complained about it. He was able to get it properly restored by asking his Service Foreman to do the task. The Foreman just went to his own vehicle and got his jack kit. Overall, my experience was very unpleasant. I'm considering paying for all my remaining oil changes rather than return to this location to get the service done for "free". Finally, with other dealers with whom I've dealt, my vehicles have been washed before they were returned. Maybe this isn't a common practice and I have just been spoiled. My truck was not even rinsed off. More