AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Very happy with the way North FW AutoNation handled the special order of my Ram 3500. They kept me informed thru the process and delivered as promised. Thank you! special order of my Ram 3500. They kept me informed thru the process and delivered as promised. Thank you! More

Amy and Dana are both excellent service advisors. Responsive to every question and inquiry I had regarding my vehicle sevice. Responsive to every question and inquiry I had regarding my vehicle sevice. More

My recent experience was horrible, much like my first experience. I am not sure why this particular service department, either trains their employees to talk to women with a condescending tone, or if experience. I am not sure why this particular service department, either trains their employees to talk to women with a condescending tone, or if thats just how they come, either way both my experiences, I was talked to like I was a dumb female and my reasons for bringing in my vehicle didn't matter. With this recent experience, I brought in my GCL for an oil change, the auto start/stop displaying an error and a new ticking noise. When the service advisor opened my hood I was shocked to see my engine cover gone. Which the response was a document stating my trim did not come with one installed, not sure how I made up the shocked reaction and face, I asked for the videos to be pulled to show from my previous visit (gasket leaking oil on my catalytic converter causing it to smoke - which they had my car 28 days) of them removing it, I know it had one on it. But just another document was sent to me. The auto start/stop part is on national back order, so I was able to pick up my vehicle, I was told the ticking noise is normal with a 3.6L engine, this is totally not normal. It never did it before until a few days before bringing it in. A 'normal' doesn't just start happening at 5600 miles. I was also sold the vehicle with no front license plate in a state where its required and was told that they were on 'national back order with a TWO year delay and not to worry all the cops understand' WRONG I was pulled over for that reason and given a warning. When I asked the service advisor to give me one, she tried to sell me one, when I told her she should give me one she ignored me. When I went to pick up my vehicle, there was no complimentary wash, windshield fluid was not refilled and symbol on the dash, ticking noise gone. When I asked her what size engine I had she said she wasn't sure, I said I know its a 3.6L and they don't tick only 5.7L do, so y'all are wrong, as I was talking she walked away. I text her a picture of my washer fluid being empty and she never replied. I have no doubt, that I am marked as a bad customer, but my attitude comes from the lack of response, the demeaning way they talk to me, how I find something wrong every time I leave the service department. I am not treated like a customer but like an inconvenience. I can't help that I bought a vehicle with manufacture issues, the job of a service department and like any other service/support team is to have empathy and to help the customer, though I am treated like the worst customer that walked in and this last time I felt like I was a liar, and trying to scam for parts. Just completely unbelievable, I had to contact my salesman both times and only because of him was my issues some what taken care of. Thats not his job! I am owed and apology and to make it right. Because of this service department, I want to sell my vehicle and never work with AutoNation again. More

Fast and efficient service for an oil change and tire rotation. I was able to make an appointment, in advance. rotation. I was able to make an appointment, in advance. More

Ferris the salesman was great Is assistant credit manager was OK But the head finance man wouldn't all that and I would not recommend this place to anyone to buy a vehicle I was threatened over something did was OK But the head finance man wouldn't all that and I would not recommend this place to anyone to buy a vehicle I was threatened over something did they drop the ball on And if I didn't sign the piece of paper that was going to come and get my truck they said they were tired of dealing with me something they wouldn't even mind doing But not to this one on the good side I love my truck. More

Great customer service. I got a really good price on my CR-V for this market. I purchased the warranty as well for the peace of mind. I got a really good price on my CR-V for this market. I purchased the warranty as well for the peace of mind. More

If I could give no stars I would, but that's not an option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep t option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep to start a case. It's been 3 business days and still no response from the case manager even after leaving multiple messages. The dealership refuses a loaner and said I would have to get a rental and be reimbursed after the work was done. That will cost me at least $1000 just for a week with no promise of being reimbursed. There are no rentals available, they are booked out. Got a call from the dealership this morning asking if I was happy with my service. I said nothing has been done yet. Sounds to me like they have closed the ticket which means they probably have also sent the replacement motor back as well. Still no one has contacted me other than that call today. Now I find out that they can move the replacement of the motor a couple of weeks, so why threaten me with sending the parts/ motor back and closing the ticket. I have asked to speak with the service director and he won't return my calls. Jeep customer care doesn't care about their customers. Les(lie) the case manager on the issue from jeep wave will not work with me either. More

Very confident with repair service. My preference in coordinating appointments is always thru Don Ferguson, Service Advisor. He is very thorough, professional, and courteous. Goes ov My preference in coordinating appointments is always thru Don Ferguson, Service Advisor. He is very thorough, professional, and courteous. Goes over the needs in detail and offers pertinent advise when needed. A real asset to Auto. Nation. More

I had a very pleasant experience from start to finish. Salesman and finance manager were helpful and friendly. Salesman and finance manager were helpful and friendly. More

I like all you guys do for me by staying on top of a my car needs car needs More