AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Great and fast service, was in and out faster than expected. Will keep using this place as usual expected. Will keep using this place as usual More

Charles was great to us. He looked at our options and what we could afford. He didn’t seem pushy and walked us through the process. He looked at our options and what we could afford. He didn’t seem pushy and walked us through the process. More

Service agent Dana very attentive and detailed with feedback. Her follow up and follow through is the reason I come back. feedback. Her follow up and follow through is the reason I come back. More

I am beyond furious with the service I received at this location. I originally brought my car in on 9/29 because my check engine light was on saying “engine temperature hot” and it would not start after si location. I originally brought my car in on 9/29 because my check engine light was on saying “engine temperature hot” and it would not start after sitting all day. When I brought it in I also mentioned there was a rattle in the back hatch that the last time I took it in to the dealership I was told they could not replicate the sound so they could not fix it (this was in 2020). I was told by Stephen that there were going to be two things to diagnose at about $200 each and that they were not going to charge for the rattle because all they would have to do is “open it up and see where to put the tape”. I did ask for clarification that he would not charge for that which he agreed that there would not be a charge. I was then called the next day and told by battery needed to be replaced and the total was to be around $400, but as far as the rattle, I had personal items in the back that needed to be removed before the could diagnose the sound. I picked up my personal items and on Tuesday Stephen texted me about the sound saying it was going to be $300. I again asked for clarification if it was an additional $300 or that the total was $300. He said “$300 total”. I authorized the fix under the impression that my total for the trip was $300. When I went to finally pick up my car on 10/5 I was told that my total was $700. I was confused because he had said my total was $300. He then told me it was $400 to replace the battery and $300 for the rattle. I informed him that that was not what he had said at any point and that had I known it was going to be $700 I would never have authorized the additional $300. He said that all that he could do was take off $100. When I told him I needed to talk to someone who could handle the issue he said he was in charge at that moment and that his supervisor would be in the office in the morning. He informed me that there was no way to leave with my vehicle without paying at that moment. Due to the fact that I needed my vehicle the next day I gave him my card and told him I would be returning in the morning to speak with the supervisor. Stephen then went to get my car and I stepped away for a moment to collect myself because I was frustrated. When I returned to collect my car Stephen had left the car running, with the door open, and the key in the seat and had already walked back inside. I then found another employee to ask if it was okay to take my car. The next morning I did return to talk with the supervisor, Brad. Brad appeared to be very nice and understanding and did agree that the communication from Stephen was not clear as to all the charges and informed me that it was a training opportunity for the whole team. He then said that the ticket was still open and that he would adjust the price. I asked him if he needed my card and he said no that since it was open and the card was on file that he would take care of it, he just needed to figure out how to pay the mechanic/tech. He verified that he had the correct phone number for me and said that he would reach out. Today is 10/12 a week later, I have called the service department and left messages with them for Brad to call me back regarding the conversation we had a week ago because I have not heard anything and the adjustment has not been made to my card. Like I said I am beyond furious with this whole experience. More

Took our car in for recall repairs, and all but one item was fixed due to supply issues. Was quoted for two days and less than $200, but it took 4 days and over $200 because they did not have transmission f was fixed due to supply issues. Was quoted for two days and less than $200, but it took 4 days and over $200 because they did not have transmission fluid for the transmission flush we requested when we dropped off the car. We were not in much of a hurry, but if it had been any longer my husband would have had to borrow my mom's car to get to work for additional days, and that is a huge hassle for us being that her vehicle eats gas. I appreciated the updates from Dana, but would have liked daily texts or phone calls for the progress and status of the transmission fluid after the two days had passed. I know they probably have larger issues they were also dealing with, I am a patient person, and my interactions in the service office were mostly positive, so I am giving them a 5. I would hesitate to take our car anywhere else, because they know what our car needs and do not try to upsell us. Still no idea why it was more expensive than quoted, but we do have the paperwork, so I am happy. Thank you, AutoNation. More

Whoever worked on my Rubicon, set the tire pressure at 32 pounds and I had to go to a gas station and fill all my tires to 37 pounds. Why would someone do that? pounds and I had to go to a gas station and fill all my tires to 37 pounds. Why would someone do that? More

I had several things I wanted done to my 2014 Dodge Ram 1500 for a tune up. I set the appointment up on line. They called to verify all that I was wanting done. I dropped vehicle off and had a quick wal 1500 for a tune up. I set the appointment up on line. They called to verify all that I was wanting done. I dropped vehicle off and had a quick walk-around the vehicle. T hey called later to verify the cost of service and get approval. I picked up next day and cost was just as quoted. More

Made an appointment for warranty repair of our vehicle. Came in at the time of the appointment, and was told that they'll have to have the van sit there for another two to three days BEFORE the tech will g Came in at the time of the appointment, and was told that they'll have to have the van sit there for another two to three days BEFORE the tech will get to see it. I asked for a loaner or a rental, and was told that they don't have a loaner, and a rental MAY be available after the diagnosis, which will take place about two to three days later. I asked to bring the car back about two to three days later, when the tech would be available, and was told that it's not how they do business, and that there are other dealerships that take even longer. I'm not sure what the purpose of making an appointment is to drop off the car if it will just sit there for days prior to being diagnosed and repaired. We were told that this is a company policy, so I'm not blaming that on the service advisor, but as a policy, that just seems unnecessary. The repair itself seems to be completed satisfactory and timely, once the tech finally got to the vehicle. When we had to come pick up the van, we were told that on that day the shuttle was not available, and we had to Uber to the dealership. The vehicle was dirty at the time of pick up. When we came home I got a message from Chrysler that a recall for our vehicle was available (Z-76). I checked when it become available, and it was during the time that the vehicle was with the dealership. The recall was not accomplished by the dealership, and were were not notified by the dealership of this recall, so now we'll have to do this again. More

Professional friendly Customer service. I would recommend to see Jorge for sales and Damarcus for finance needs. Both did an outstanding service. They answered all of our questions and made I would recommend to see Jorge for sales and Damarcus for finance needs. Both did an outstanding service. They answered all of our questions and made the ownership very smoothly. I will recommend this dealership to all of my friends and relatives for vehicles buying. Great buying experience. Thanks, Eli More

Thank you so much for everything you guys doing, I have the best experience ever, really recommend the best experience ever, really recommend More