AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I had the pleasure of purchasing a 2025 Jeep Gladiator at AutoNation Chrysler Dodge Jeep Ram, North Fort Worth. My salesman was Manny, and he proved to be one of the most friendly, knowledgeable, and hard AutoNation Chrysler Dodge Jeep Ram, North Fort Worth. My salesman was Manny, and he proved to be one of the most friendly, knowledgeable, and hardworking individuals I have ever had the opportunity to purchase a vehicle from. His manager, Joe, was incredible in understanding exactly what my needs and desires were and fulfilling each and every one of them. I strongly recommend exploring this facility when you are in the market for a vehicle. The entire staff goes out of their way to satisfy their customers and make this process amazingly enjoyable. More

Outstanding attention. Sal was extremely helpful and knowledgeable. The dealership really cares about its customers. Delivered our jeep and it looked great! Sal was extremely helpful and knowledgeable. The dealership really cares about its customers. Delivered our jeep and it looked great! More

Arthur was great. Very patient with the whole car insurance process. I'm recommending him to all my friends. Thank You Arthur. Very patient with the whole car insurance process. I'm recommending him to all my friends. Thank You Arthur. More

Micheal ( Mike) was a great sales representative. Bought my truck and he went above and beyond just to make me satisfied with my purchase. Autonation had so many vehicles to choose from. Everything w Bought my truck and he went above and beyond just to make me satisfied with my purchase. Autonation had so many vehicles to choose from. Everything was smooth and convenient. More

Service department was on time and finished full service in less than an hour. Everyone on their service team was very professional and polite. I highly recommend them. in less than an hour. Everyone on their service team was very professional and polite. I highly recommend them. More

Good service. Friendly. Fast service. I would rate very much. Very happy with the purchase... Friendly. Fast service. I would rate very much. Very happy with the purchase... More

This is my 4th purchase from this Dealership. They treat me with respect and understanding and always are professional. I have gone to other dealerships in the area and leave as the experience They treat me with respect and understanding and always are professional. I have gone to other dealerships in the area and leave as the experience at AutoNation North Fort Worth is much better. From Joseph in Sales to Demarcus in Finance and Don in Service they always do the right thing and treat you with the utmost courtesy. More

I was in and out very quickly with no hidden prices or changes to the agreed upon price and my salesman Aaliyah went above and beyond changes to the agreed upon price and my salesman Aaliyah went above and beyond More

Everyone there was very friendly and helpful. They got me in and out as quickly as possible and even stayed late for me. They got me in and out as quickly as possible and even stayed late for me. More

WARNING if you plan to buy from this dealership, YOU WILL REGRET IT. I was sold an $80k truck with what I was told was a manufacture's defect in the leather passenger's seat, that I was assured would be rep REGRET IT. I was sold an $80k truck with what I was told was a manufacture's defect in the leather passenger's seat, that I was assured would be repaired/ replaced upon completion of sale. I left finance and went directly to service where pictures were taken, parts were ordered and I was told it would be repaired as soon as parts came in. I explained that I lived an hour and a half away and would need a loaner. They assured me once again that this wouldn't be an issue. When the parts came in, service advised me that I was 16th in line for a loaner. An hour later, that turned in to 37 and a strange text from Hector (the service adviser) about engines and transmissions that were being worked on that had nothing to do with my vehicle. 2 months and several phone calls later, I was connected to a sales manager that told me I would get the next available loaner. 30 days later, literally 10 minutes after speaking to the GM (David Baker), I was informed by Hector that a loaner was available. I dropped my truck off and picked up a loaner with a completely empty gas tank. One week later, I was notified that my truck was ready by text. Upon arrival, there was a key exchange and nothing more. I quickly figured out why. The seat looked way worse than the original defect. When I went back in and asked Hector to come look at it, he was annoyed and very combative. When I showed him the seat, he said, "I know. I told you it would look worse." I was as shocked by his poor customer service as I was by his blatant recollection of an imaginary conversation. I reminded him that I bought this vehicle under the pretense that this was an manufacture's defect that would be corrected and that there is no way if anyone had told me it would look worse that I would've gone through with the sale. He attempted to be loud and intimidating, before I asked for his manager. Michael immediatly apologized for Hector's unprofessionalism and acknowledged the that the repair looked horrible. He agreed that it should not have been represented as a complete repair and attempted to be returned to me. One week later, after the second failed attempt to repair it, Michael refused to send me a picture of it and informed me that this is all they were doing. When I responded that I would speak to the GM, he arrogantly dismissed me. I immediately called the Mr. Baker (GM) who let me know that he knew my call was coming and that it was premature because I hadn't seen the attempted repair. He, also, said he would send me a picture, which he never did and reiterated that the failed attempt to repair the manufacture's defect, that I would soon see, was all they were doing. They sold the truck under false pretenses and lied every step of the way before returning me the truck in worse condition than it started in and abandoning their obligation to me as a customer. They are a poor representation of the Dodge brand and I would seriously advise anyone to buy a Dodge from anywhere but there. More