AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I was in and out very quickly with no hidden prices or changes to the agreed upon price and my salesman Aaliyah went above and beyond changes to the agreed upon price and my salesman Aaliyah went above and beyond More

WARNING if you plan to buy from this dealership, YOU WILL REGRET IT. I was sold an $80k truck with what I was told was a manufacture's defect in the leather passenger's seat, that I was assured would be rep REGRET IT. I was sold an $80k truck with what I was told was a manufacture's defect in the leather passenger's seat, that I was assured would be repaired/ replaced upon completion of sale. I left finance and went directly to service where pictures were taken, parts were ordered and I was told it would be repaired as soon as parts came in. I explained that I lived an hour and a half away and would need a loaner. They assured me once again that this wouldn't be an issue. When the parts came in, service advised me that I was 16th in line for a loaner. An hour later, that turned in to 37 and a strange text from Hector (the service adviser) about engines and transmissions that were being worked on that had nothing to do with my vehicle. 2 months and several phone calls later, I was connected to a sales manager that told me I would get the next available loaner. 30 days later, literally 10 minutes after speaking to the GM (David Baker), I was informed by Hector that a loaner was available. I dropped my truck off and picked up a loaner with a completely empty gas tank. One week later, I was notified that my truck was ready by text. Upon arrival, there was a key exchange and nothing more. I quickly figured out why. The seat looked way worse than the original defect. When I went back in and asked Hector to come look at it, he was annoyed and very combative. When I showed him the seat, he said, "I know. I told you it would look worse." I was as shocked by his poor customer service as I was by his blatant recollection of an imaginary conversation. I reminded him that I bought this vehicle under the pretense that this was an manufacture's defect that would be corrected and that there is no way if anyone had told me it would look worse that I would've gone through with the sale. He attempted to be loud and intimidating, before I asked for his manager. Michael immediatly apologized for Hector's unprofessionalism and acknowledged the that the repair looked horrible. He agreed that it should not have been represented as a complete repair and attempted to be returned to me. One week later, after the second failed attempt to repair it, Michael refused to send me a picture of it and informed me that this is all they were doing. When I responded that I would speak to the GM, he arrogantly dismissed me. I immediately called the Mr. Baker (GM) who let me know that he knew my call was coming and that it was premature because I hadn't seen the attempted repair. He, also, said he would send me a picture, which he never did and reiterated that the failed attempt to repair the manufacture's defect, that I would soon see, was all they were doing. They sold the truck under false pretenses and lied every step of the way before returning me the truck in worse condition than it started in and abandoning their obligation to me as a customer. They are a poor representation of the Dodge brand and I would seriously advise anyone to buy a Dodge from anywhere but there. More

Great service, friendly and knowledgeable staff. Quick financing and paperwork. Great value for vehicle. Jarvis was awesome! Quick financing and paperwork. Great value for vehicle. Jarvis was awesome! More

Pre sale service awesome. Post sale service dissapointing. Found a car via car gurus and went to drive it and not exactly what I wanted. The lady "Ay" went online and found Post sale service dissapointing. Found a car via car gurus and went to drive it and not exactly what I wanted. The lady "Ay" went online and found car in Austin almost perfect. But they required me to purchase car and included $400 transfer fee to bring to FW. There was minor accident damage on carfax and I was assured by her it was repaired before going up for sale. I purchase car with assurances from her and manager Yousif. Came to pick up car and in fact it had been side swiped with dent in door and damage to passenger side mirror. Next sales person Mannyvsaidvi could come back and they would fix it. I got Yousif to look at it and he assured they would repair. Take car and come back. Easy fix for their body shop. A week later they got me in (afterthought 5 day money backbperiod) and I was there 2 hours. Brought car around and no fix to door. Still had scrapes on side mirror and dent in door. Manny said body shop couldn't repair. But offered to sell me a new door. Get their promises in writing or you can lose!!! More

Very disappointing. Don't go here if you want good customer service. Car was delivered a week late and filthy. Also, delivery out of state voids the 5 day / 250 mile mo Don't go here if you want good customer service. Car was delivered a week late and filthy. Also, delivery out of state voids the 5 day / 250 mile money back guarantee. Read the fine print. More

Got a great deal! Emily and the staff were awsome. Finanace explained everything and my new Jeep was ready to go. Emily and the staff were awsome. Finanace explained everything and my new Jeep was ready to go. More

Joseph did a great job helping us! !! He had the car we wanted ready for us and great communication! !! He had the car we wanted ready for us and great communication! More

Best service I have ever had at a dealership from the sales lady to the finance team sales lady to the finance team More

I know when I walk in the door of a dealer ship I can buy a car. So I give them xxxx when making a deal. My salesman Manny and the GM John made it work to the best of their abilities with this f****d up inte a car. So I give them xxxx when making a deal. My salesman Manny and the GM John made it work to the best of their abilities with this f****d up interest rates. The vehicle did end up with some issues off the lot. The guys here so far have proven to want to make everything rite and get the issues resolved. (Awesome)! Dirk in finance is also a breeze to work with. My daughter even conned another salesman into saleing her school fund raiser candy for her. More