AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Sold a damaged Truck and refused to repair it UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can. I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible. To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order. The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously? At this point it is no longer about the money it's the principle of the matter. Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers. I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle. More

Thirsty Service Dept. I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil change and tire rotation. I made the appt. online with a rep. via chat. I get there at 7:20AM - appt is 7:30 . They tell me I'm there to get an alignment, service mechanical issues, tires, fluid flush, brake check, etc. I said, "No.. I am here for an oil change and rotation. I drive a brand new car, I do not need any of that stuff"... He says ok takes me inside, shows me a piece of paper of the 'recommended' services. I said, "Again, I drive a BRAND NEW CAR I do not need an alignment, fluid flush, none of that. It is brand new. Just an oil change." He proceeds to tell me I need new tires and they probably wont rotate them because of it. ITS A BRAND NEW CAR! I tell him "that is insane... I literally bought this car with 15 miles on it." I ask for a shuttle to take me home... at 7:30AM. 8:40AM Still no shuttle. I walk back over to ask what the deal is, he says "Oh, it comes at 9:00AM" I got there before 7:30! No one told me I would be sitting there till 9! I would have called an Uber the second I checked in with them. THEN I go to pickup my car after work, they write up a service plan. They say I need a new battery.. IN A BRAND NEW CAR... for.. drumroll... $551! On a Dodge Durango! I was speechless. LOL $551 for a battery... on a brand new car... This was the most ridiculous experience I've had. these guys are thirsty for work. Ill go to a different location from now on. More

Horrible custormer service My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no nee My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no need for an appointment but that I was going to take an hour. No problem, I took my wife's Cherokee there. I waited 5 minutes outside for somebody to come and get my car, no luck. Then, I went inside and there were at least 10 employees talking to each other, some of them doing nothing and NOBODY asked me what I needed. I stood there for another 5 minutes. Finally Bukeka Carter was the only one who asked me if I needed any help. Although she hadn't had lunch yet she took care of me with a smile in her face. The rest of the employees continued to chat. Kudos for Bukeka!! More

Bad service department The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from s The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from sales and service says that don't work out here in the shop area. Brake lines at 10,600 miles. They are rude and please don't use them. More

Had The oil changed on my new 2017 3500 Ram Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next day and told them that evidently they forgot to replace the cap. They had someone go to check and he came back with a cap, but it wasn’t it. To make the story short they said they would order one and would call me when it got in, which they never did. I went back to the dealership and once again I was told that they had called and they returned it because I never picked it up. They promise to order it again and call when it came in. I called the technician and got his voice mail and left a message inquiring about the status of the wheel cap. Never had the call returned, it’s being about a month and I’m sure they’ll never call me. I will never go back to this dealership and will be contacting Dodge with my concerns. If you have any problems with service you should contact Dodge with your complaints. More

They don't care I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 mi I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 minutes to get to the dealership. Normal service time for my issue would be 1-4 hours total worst-case, so I intended to wait for my vehicle. When I arrived the service man told me that it would be until at least Tuesday before he could get to my vehicle. When I inquired as to why he didn’t call me in advance to notify me so that I wouldn’t waste my time traveling to the dealership he blew me off and seem totally unconcerned. He backpedaled and said he could try to “work me in” but no promises. I reminded him that I thought the intent of the appointment was to avoid the very thing that was happening. This is not the first incident I have had with this dealership. I will totally avoid this dealership in the future. More

Recall and Refusal to order and repair my vehicle I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised m I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised me on all 3 prior occasions that their data system is down and they can not schedule my recalls repairs. I called FCA (FIAT Chrysler Automotive, the company that sent out all 4 of our recalls) and spoke with Lisa who also called Mike at AutoNation Katy and she experienced the same situation. She then called Mac Haik In Katy and they quickly set me up for the repairs. More

Very professional and courtesy. Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The two girls at the pay counter were very nice also. More

Horrible service I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake I took my 2012 T&C in to find out why the brakes were pulsing. They replaced the rotors in august 2016 after 106,000 miles (never turned with 2 brake pad replacements) and the brake pads 2 months ago. I also wanted them to re-mount the rear drivers side blind spot sensor that had dropped off. It's taped on the inside of the lower rear quarter panel. They told me my almost new rotors in the front were warped and needed to be turned. So they wanted to replace the front rotors at 124,000 miles and replace the Master Cylinder and Power Booster for $706.00. They also told me that it would cost $500.00 to re-mount the sensor because they had to remove the entire rear bumper assembly to get access to where the sensor had to be re-mounted. I refused and took the van to another shop. They told me all 4 rotors were warped so I had them turn them for $300.00 including an oil change and car wash. They didn't see any problems with the Power Booster or the Master Cylinder. I found a Youtube video on how to remove 3 screws and pull the lower part of the bumper out to expose the location of the sensor. So, $6.00 worth of double sided water proof tape and 20 minutes I got the sensor re-mounted. Savings of $900.00 except for the $130.00 charge for diagnostics and $135.00 to rent a car for THREE DAYS. We will NEVER GO BACK. More

Horrible Customer Service and a Rip Off! I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here I dropped off my truck there with an airbag light last week, April 6, 2017, that would stay on. I just had my Dodge Ram Serviced two months prior here at AutoNation Chrysler Dodge Jeep Ram Katy with a recall on the airbag system which they did fix free of charge due to the recall. I dealt with a Jesus who was really rude and acted like he could care less about my truck and situation, very poor customer service here. After they inspected my truck and after i paid $104 for them to do the diagnostics, they told me that the air bag light was on due to a bad connection somewhere in the Truck. Bottom line, they would not cover the charge to fix the light, even after they had just serviced the air bag issue 2 months prior, seems like it was all related in my opinion, nevertheless they wanted to charge me an additional $300 to fix the issue. Ram Care also flat out refused to fix the simple issue, that is another poor review coming up on their end. Dodge should cover all air bag issues by the 100 mile warranty but they don't. So i declined for them to fix it and took my truck to my local mechanic and all he had to do was reset the air bag light at not cost, the dealership want to charge me $400 just to reset the light which only took my mechanic 2 minutes to do, wow what a rip off AutoNation Ram Katy is. All they had to do was reset the light, which to me wasn't done when the serviced it 2 months ago because the light came on right after that service. Heck i even sent an email to the general manager Roy Roach and never got a reply. Never again will i take my truck there or refer anyone there, they will rip you off. Oh and if you are local and need dodge truck repair or any truck repair contact Steve Prazak and Prazak Performance in Fairchilds, Texas just 25 minutes from Katy. Sorry for the poor grammar. More