AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Had appointment Made it long time agoStill took 2 hours Had appointment Made it long time ago Still took 2 hours for oil change Even when you go to oil change place it does not take that long Had appointment Made it long time ago Still took 2 hours for oil change Even when you go to oil change place it does not take that long More

Service was very good and done when expected. My service person, Buddy, was very nice and very helpful in explaining everything to me. I will definitely be back in the future for any service needs I require person, Buddy, was very nice and very helpful in explaining everything to me. I will definitely be back in the future for any service needs I require. More

The dealership kept us posted on all repairs needed and completed everything in a timely manner. We were treated very well and appreciate all who were involved in the repair. completed everything in a timely manner. We were treated very well and appreciate all who were involved in the repair. More

AVOID AVOID AVOID - I took my 2-year-old truck to them to repair damage caused by a windshield leak. They have now had the truck for 35 days and each time I have gone to pick it up, I have had to leave it t repair damage caused by a windshield leak. They have now had the truck for 35 days and each time I have gone to pick it up, I have had to leave it there due to either wet padding (because they left it in the rain before the leak was fixed) or damage they have caused to the vehicle due to carelessness (scratches on leather and plastic parts). I'm not sure if the mechanics are incompetent, careless, or both. More

Left My brand new vehicle for them to repair console door. They kept it for 6 days just to tell me I need to slam it really hard. Worst service ever. Very hard to get anyone on the phone. Taking it to door. They kept it for 6 days just to tell me I need to slam it really hard. Worst service ever. Very hard to get anyone on the phone. Taking it to another dealer. Will never return here. More

I brought my 2012 Jeep Grand Cherokee because engine had a ticking sound. I was told diagnostic fee was $169.00. Two days later, I received call from service advisor that cost was going to be $763.00 for di a ticking sound. I was told diagnostic fee was $169.00. Two days later, I received call from service advisor that cost was going to be $763.00 for diagnostic. I told the service advisor I need my car and questioned the difference in price of diagnostic fee. Later that day I called back and spoke to Service Director. I explained to him my plight and ask for help in costs. He told me that since I haven’t been in since May 2018 that he wouldn’t be able to. I got rude with him and he said he didn’t have to take it and hung up. I waited a few hours and called back. I was told that I refused repairs and i could come pick up vehicle. I didn’t refuse repairs and was now very angry. I have Facebook messaged the GM Cecilio Flores and called with no response. Poor customer service and communication. More

Tyler Painter and the service team were outstanding. Bear in mind that this is during the Covid19 fiasco when you read this. I took my truck yet to have an issue with the infotainment system diagnosed. Bear in mind that this is during the Covid19 fiasco when you read this. I took my truck yet to have an issue with the infotainment system diagnosed. The issue had been persisting for quite some time and I read about it on some forums. Based on those forums oh, I didn't take it into the dealership to have the issue looked at because I didn't feel like anybody can fix it, again based on the forums and those users experiences with their service centers in their area. But the service center here found a hardware issue, and fixed the infotainment system that I thought was not able to be fixed. I am beyond happy with this service center and both their diagnostic and repair capability, and their outstanding communication during these trying times. They made my whole day once my truck was fixed. Tyler was in constant communication with me and they got the job done way quicker than I thought they would. It literally could not have asked for more and they have earned my business in the future. More

BEWARE!!!! THERE ARE OTHER OPTIONS NEARBY. The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement w The intent in writing this review is to save any one considering business transactions with Autonation Dodge in Katy Texas from possible involvement with a similar situation. This is a 100% true story! My 84 year old mother brought her 2019 Jeep Cherokee with 2300 miles into this dealership for warranty repair work. Shortly after dropping the vehicle off, she was contacted by the Service Department and informed that the vehicle had minor scratches and body damage on the passenger side. No visual inspection was conducted at the time that the vehicle was dropped off. AutoNation Katy Service representatives are 100% confident that their video surveillance system is state of the art and were able to trace the car throughout the property, they could not show any proof that the damage was on the vehicle upon its arrival. We are 100% confident that this damage was done at this dealership. After a week, my mother was contacted by service and told that the original service issues that she had reported was in fact the result of a collision and that the repairs would cost in excess of $3000.00. While she was confident that she had not run into anything, there pressed the issue and she was left no choice but to file an insurance claim. After two more weeks, we called to check on the status and were informed that the vehicle was not there and had never been there. We contacted the insurance agency to ask for their advice and they suggested taking it to the Service King across the street. When the vehicle arrived as Service King, they contacted us and stated that the issues that were reported to be the result of a collision were in fact a faulty wheel bearing and that they did not feel comfortable proceeding with an insurance claim as the dealer should have repaired under warranty. FCA customer service was contacted and instructed us to take the vehicle to another dealership. We choose Mac Haik Houston as it was nearby. Mac Haik received the vehicle, immediately confirmed that it was a faulty wheel bearing and the vehicle has been repaired but will be returned with the Body Damage that AutoNation created. We went to great lengths to resolve this in a fair and ethical manner. Unfortunately the FCA Customer Service Representative assigned to our account was less than helpful, condescending, and simply rude. The mechanical and electrical issues have been addressed under warranty, however, the body damage remains and FCA Customer Service is not willing to pursue this any further. The issue remains un-resolved and we will now be pursuing the fraudulent insurance claims with our insurance carrier as they have paid out 30 days of rental coverage, 2 tow truck expenses, and have processed a claim based on the false information provided by Autonation Katy. This is clearly a case of a service provider taking advantage of the elderly and a clear case of questionable ethics. This is portion of the final email that was sent to FCA Customer Service after their representative informed me that the case was closed and then hung up on me. BEWARE!!!!!!! THERE ARE OTEHR OPTIONS. ______________________________ SENT TO FCA REPRESENTATIVE – I do not appreciate your hanging up on me just now. The pattern of your not having the ability to get facts straight continues to amaze me. Your condescending and over arrogant attitude is shocking to me as your role in this matter is that of Customer Service. The fact that you have “Informed” me that you will be closing this case and have no continued interest in dealing with the body damage that occurred to this vehicle after it was dropped off with Autonation further amazes me. This dealership has committed a fraudulent act and have obviously taken advantage of a Senior Citizen in order to receive financial gain. The principle of this is utterly shocking. Your inability to see through this is atrocious! More

Worst Dealer Experience! Recently Bought A Car 60k! And literally test drove the car maybe 2 miles. After purchasing it 5 min out the dealer one of my Radiators bust Towed it to the dealer I had to pay out literally test drove the car maybe 2 miles. After purchasing it 5 min out the dealer one of my Radiators bust Towed it to the dealer I had to pay out of my pocket for no repairs because I declined and they did not even take it apart! I fix the car on my own just to it run rough. Now the car needs a engine and they dont want to perform the work because it's the oem coverage but oem will not take the car simply because has been modified! This is how I purchased the car from Autonation! I making one final move before I file a lawsuit for selling me a dam lemon of a car! Service department has been pushing around back and forth and won't honor there Platinum coverage. Seriously Garbage service More