AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Having Derrick as a service advisor makes things easy. He keeps us informed of the vehicle’s progress and manages expectations well. We never have an issue that can’t be solved when working with Derrick. He keeps us informed of the vehicle’s progress and manages expectations well. We never have an issue that can’t be solved when working with Derrick. More

Communcations and care for costumer can be improved. Return shuttle was late, no communication was made. Made multiple calls to the dealership to get a hold of Diego (advisor) and find out what happened Return shuttle was late, no communication was made. Made multiple calls to the dealership to get a hold of Diego (advisor) and find out what happened. Got bounced around multiple times, stay on hold, got cut off. The automatic start/stop system doesn't work. Dieogo mentioned he would put me on the wait list, book an appointment and send me a confirmation. Nothing happened. More

Great customer service on my oil change. Louis was very helpful and friendly. Highly recommend! Louis was very helpful and friendly. Highly recommend! More

Based on this visit I will not be using you dealership again. Poor customer contact from severice advisor, in fact, there was none until I came in to check on my vehicle after not being able to contact again. Poor customer contact from severice advisor, in fact, there was none until I came in to check on my vehicle after not being able to contact anyone by phone to see how the service was progressing. While I am aware I am not your only customer which the advisor didn’t hesitate to tell me, I was a customer and after being told there was a 2-3 day work time, by day 4 at the very least I expected some follow-up from my advisor. More

Raymond was awesome to deal with and very responsive. The text updates were a big bonus. The text updates were a big bonus. More

Fast, thoughtful, customer-oriented, The service was professional and courteous, which made the wait enjoyable professional and courteous, which made the wait enjoyable More

I came in for an oil change and tire change. For a dealership that’s consistently busy busy, it was done in a timely matter. He also followed up with an email for a part that I would like to e For a dealership that’s consistently busy busy, it was done in a timely matter. He also followed up with an email for a part that I would like to eventually replace well before the end of the day. More

Good. Efficient, was told a time frame and right on time. Clean and descriptive service. Efficient, was told a time frame and right on time. Clean and descriptive service. More

Not professional. .. Took my jeep for a check engine light took them 3 weeks to diagnostic.. when they returned to me. Battery was death. Have to buy a new battery.. an .. Took my jeep for a check engine light took them 3 weeks to diagnostic.. when they returned to me. Battery was death. Have to buy a new battery.. an ahour later check engine light came back again everitme I take it have to pay 100 for deductible More

Service department was excellent and kept me up to date on the status of my vehicle! on the status of my vehicle! More