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AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
Katy, TX
754 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
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754 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
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August 04, 2022
They provided me the service I needed even when not having an appointment. Waiting room is clean and coffee maker is great, I loved the vanilla late. having an appointment. Waiting room is clean and coffee maker is great, I loved the vanilla late. More
by Elmerzel66
Employees Worked With
Diego
July 31, 2022
I will never use this service department again. They had my son's car for over a month and the only way we finally got their attention was to go down to the dealership in person and demand to spea They had my son's car for over a month and the only way we finally got their attention was to go down to the dealership in person and demand to speak to the Service Department Manager. They wouldn't answer the phone, return phone calls, return text messages until days later. This company is clearly not concerned about customer service. I have two Dodge vehicles and will never bring any of my vehicles ever again to AutoNation Dodge Katy. In addition, we are in the market for a new vehicle for myself and had planned to look at a Jeep Grand Cherokee. I will also not buy from their dealership. Their horrible customer service and lack of communication just cost them a customer for years to come. I will also make sure to let all of my co-workers and friends know about my experience. If it was possible to give ZERO stars on this review I would have. More
by veronica.brewer
Employees Worked With
Diego
July 29, 2022
The service from Derek and the service department was excellent. From the arrival until the return of the vehicle not a single glitch. Everything was OUTSTANDING!!! excellent. From the arrival until the return of the vehicle not a single glitch. Everything was OUTSTANDING!!! More
by Sebakiko
Employees Worked With
Derek & Mike
July 28, 2022
Everything was good until we picked up our jeep. Us and another customer were standing at the desk for pickup nobody around except a girl in the back desk. She was kissing on her boyfriend and wat Us and another customer were standing at the desk for pickup nobody around except a girl in the back desk. She was kissing on her boyfriend and watching us out of the corner of her eye. The other customer left, we went outside and got somebody. Service and service writer we’re good this young lady was VERY UNPROFESSIONAL. Sorry we interrupted her “make out” session. More
by mikecfleener
Employees Worked With
Don’t remember
July 28, 2022
Gentleman was kind. Was greeted tastefully😊. No appointment..no frowns🤪. Cool & Comfy waiting room. Clean environment. Coffee vending machines water. Free WIFI. Many Was greeted tastefully😊. No appointment..no frowns🤪. Cool & Comfy waiting room. Clean environment. Coffee vending machines water. Free WIFI. Many cars ahead of me. Oil change tire rotation...1hr tops!👍 Thank you..see you at 3000 miles More
by SylviaJeep2021
Employees Worked With
#9514 Vinh Chau
