AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
Katy, TX
761 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center
My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate w questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate with me than the electronic service used by the dealership. More
My service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. More
Quick, fast, and excellent customer service experience. Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violatin Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violating the extended warranty. More
Great communication and very approachable, they made it easy to do business. Everything was thoroughly explained and my vehicle was repaired in a reasonable amount of time. easy to do business. Everything was thoroughly explained and my vehicle was repaired in a reasonable amount of time. More
I would never recommend anyone ever bring their vehicle here to the service center for repairs. Their team are scam artists and incompetent. They tell you to bring your car in early Monday, but then they s here to the service center for repairs. Their team are scam artists and incompetent. They tell you to bring your car in early Monday, but then they sit on your car and don’t touch it till the end of the week. They are poor communicators, and don’t tell you anything unless you hound them. So the first time I brought the vehicle in they had it for a week and a half. Didn’t even touch it till after day 5. Then they told me I need a whole new transmission. But there are none in the entire country and to please come pick up the car. Then 2 weeks later I get a call they magically found a transmission. My extended warranty covers $7500 and I’m on the hook for the remaining $2700. After having my vehicle for over a week again( ever offered a loaner) the transmission gets replaced. I pick up the car. It’s still doing the exact same hard shifting as it was the first time I took it in. Money well spent. I take it BACK In. After sitting on my car for 11 days they say it’s an O2 censor. I had to go up there and demand my car back and speak to the manager because they don’t communicate anything with me and I need my car. It’s my only means of transport. They finally offer me a loaner. Another 5 days goes by and they made a service request to my ext warranty for motor mounts now. Still don’t bother to call and tell me. 4 days goes by and my car is finally repaired. I pick the car up Friday and it STILL shifts hard and has new problems on top of that. They had my car for a total of ~40 days. Never offered a loaner until I demanded my car back. Scammed me out of $2700 for a “new transmission”. Lost parts when they were delivered. They’re crooks and incompetent. More