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AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Katy, TX

4.2
761 Reviews

761 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

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December 05, 2023

My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate w More

by P.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Dec 08, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2023

My service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. More

by JEEPMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 07, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. If you ever need help, just give us a call. Happy motoring!

December 01, 2023

Quick, fast, and excellent customer service experience. Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violatin More

by DDII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Dec 04, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

November 27, 2023

Good general services, two times they miss to install some bolts or tighten well, will recommend to double check on that More

by Carlos Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Nov 29, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello Carlos, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 23, 2023

The service department has always been very friendly and helpful. They are very good to answer my questions More

by Von
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Foreman
Nov 25, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Von, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

Derrick and the team were fantastic. Definitely would recommend the team at AutoNation for great service and communication. More

by Jpsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Foreman
Nov 23, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Katy and we hope to be of service again in the future.

November 11, 2023

Katy jeep ram is the best. .great service...and korey was very professional...and kept me in the loop... More

by cooperhtown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korey from service dept
Nov 14, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 09, 2023

very good service even without an appointment, and they did it quickly ,fair price,100% recommended More

by David montalvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t really remember
Nov 13, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello David, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2023

Great communication and very approachable, they made it easy to do business. Everything was thoroughly explained and my vehicle was repaired in a reasonable amount of time. More

by mike.tristan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Dec 29, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Mike, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 06, 2023

I would never recommend anyone ever bring their vehicle here to the service center for repairs. Their team are scam artists and incompetent. They tell you to bring your car in early Monday, but then they s More

by Rosssamartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Korey, Jimmy Gonzales(manager)
Nov 09, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.