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AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Katy, TX

4.3
756 Reviews

756 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

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December 11, 2023

Abysmal communication from the service department. We have had to come in for warranty work and have since changed to a different dealership for all current and future recalls. Very disappointing and More

by AJlipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lol. They were never proactive. I had to call and speak with whomever answered the phone (also lol because that doesn't happen often either)
Dec 13, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.

December 11, 2023

Service Department is awesome. Service Advisor Faris went above and beyond with his attitude and overall service. More

by tsmith_txgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faris
Dec 14, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 10, 2023

This has been the worst experience I have ever had regarding my car repair. My horn would not stop honking, so I bring it here to get the issue diagnosed, since it’s still under warranty. Raymond Co More

by jasonstate2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Coleman and Sallie (Mgr)
Dec 13, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 07, 2023

I had an appointment scheduled at 9am for an oil change and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t More

by mnaves_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 09, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.

December 07, 2023

I brought my jeep wrangler pickup for oil change, recall and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the More

by lisamariemiguel
Workmanship
Recommend Dealer
No
Employees Worked With
Can’t remember
Dec 09, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 05, 2023

My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate w More

by P.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Dec 08, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2023

My service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. More

by JEEPMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 07, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. If you ever need help, just give us a call. Happy motoring!

December 01, 2023

Quick, fast, and excellent customer service experience. Appreciate everything that my customer service agent was able to take care of and suggest doing to remain in compliance with keeping me from violatin More

by DDII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Dec 04, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

November 27, 2023

Good general services, two times they miss to install some bolts or tighten well, will recommend to double check on that More

by Carlos Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Nov 29, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello Carlos, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 23, 2023

The service department has always been very friendly and helpful. They are very good to answer my questions More

by Von
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Foreman
Nov 25, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Von, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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