AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

AVOID AT ALL COST. This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The service This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The services were completed on 3/13. I incurred ~$2,000 in rental expenses waiting for my vehicle. There were ridiculous delays with the tech, the car sat 6 days before they even looked at it. Then after looking at it there was additional wait time for servicing. The lack of proactive communication, I had to follow up to get updates quite often. And when my assigned associate was out according to them no one else in the shop can give an update. And if the originally assigned tech got behind, the vehicle couldn’t be assigned to another tech. It felt like they honestly have a full call center staff of representatives and a 1/3 of that in technicians meaning the ability to work on your vehicle is extremely limited. It was horrific. The experience was so bad I refused to buy my oldest son the Jeep Cherokee he wanted. In fact, I told all my family to NEVER EVER BUY A JEEP. I was considering buying the Jeep Wagoneer as our family's next vehicle and have since decided to go with an Infiniti. I called and spoke the services manager...she was no help at all. Now that I have my vehicle I want my experience to be shared on social media. I will never service or patron AutoNation again, I recommend you drive further to support another Jeep dealership. The worst part about all of this is that throughout the entire process there was always a feeling of zero empathy, no urgency, a lack of proactive engagement. It always felt like “man, I would be furious if I were you but oh well sucks for you.” Nobody cared one ounce that I had to call and text them proactively 7-10 times a week to get any traction. I had to go up there personally over and over again. Please please do not patron this dealership you will regret it. More

service associate John is #1 service associate John is #1 service associate John is #1 #1 service associate John is #1 More

The service department did a good job with our Jeep Wrangler. John kept me up to date on everything. Wrangler. John kept me up to date on everything. More

Abysmal communication from the service department. We have had to come in for warranty work and have since changed to a different dealership for all current and future recalls. Very disappointing and We have had to come in for warranty work and have since changed to a different dealership for all current and future recalls. Very disappointing and completely wasted money on my service contract as it is nearly worthless. More

Service Department is awesome. Service Advisor Faris went above and beyond with his attitude and overall service. Service Advisor Faris went above and beyond with his attitude and overall service. More

This has been the worst experience I have ever had regarding my car repair. My horn would not stop honking, so I bring it here to get the issue diagnosed, since it’s still under warranty. Raymond Co regarding my car repair. My horn would not stop honking, so I bring it here to get the issue diagnosed, since it’s still under warranty. Raymond Coleman was assigned to my case as my service advisor. It has been 2 weeks of me continuing to follow up with him. They do not communicate at all. I paid over $200 to have them diagnose the issue. No communication until 4 days later, I received a text in the evening with a dollar amount and some part. No phone call, nothing. I was told the parts had to be ordered, Sallie(the manager) said she would order the part. I go to visit to find out the part had not been ordered, but will be there by the week’s end. 1 week has now passed. At that time I call again, I’m told the part is on backorder, and will not be in until next week. I get my car back unfixed, but the horn disabled so as to not cause a continual nuisance. I understand if a part is on back order, but communicative that. They had my car almost a week before it was even diagnosed. No loaner, nothing. After two weeks, I got my car back unfixed until the part comes in. I’m feeling like this is less of a priority since it’s under warranty, which is pretty crappy way to run a business to attract customers. My point is if you have a service advisor and manager working on my case, I should be entitled to at least a phone call of the status. I only get answers if I continually call them every couple of days, or physically go up there. I guess customer service is definitely not their specialty, and I keep hearing “we are a big company “. I understand now why that dealership keeps changing hands/management, and probably will again. Now my wait and 2nd job as service case communicator continues. Will be glad when this nightmare and inconvenience is over. More

I had an appointment scheduled at 9am for an oil change and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t and the waiting time was over 2 hours. I understand work may be backed up but what’s the point of an appointment. Once I picked up my car they didn’t even fill up the windshield wiper solution. More

I brought my jeep wrangler pickup for oil change, recall and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the and I told them the jeep would all of a sudden start shaking vigorously in the front. I asked them to test drive it. Fast service, picked it up the same day, they said the shaking was because it needed an alignment. (Paid for that) The next day my son starts driving it back to college and he calls and says mom it’s shaking so bad I’m scared to drive it. I told him to come back home and take my car. My husband drove it to the closest jeep dealership, because when he drove the jeep it started shaking so bad he said there is something really wrong with this truck. Fast forward the new jeep dealership after 5 days told us there is a major axle problem and they said it was very dangerous to drive it. 3000 dollars worth of parts to fix it, good thing it’s covered under the warranty. Not sure why autonation jeep didn’t find this major problem, but maybe because we declined 800 dollars worth of extra things they wanted to do to the Jeep while it was in for service. Oh and by the way I will have to pay $170 for another alignment once they fix the axle because that’s not covered under the warranty. All I can say is Thank God my son is alive that’s all that matters to me. Just want people to be aware I know this stuff happens everywhere. More

My service manager Derrick was quick to answer my questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate w questions and provide solutions for the opportunities that presented during the multi-point inspection. Derrick was also quicker to communicate with me than the electronic service used by the dealership. More

My service manager Anthony was very helpful. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. He took my truck in a timely manner, and even threw in a complinentary car wash for me. 10/10 will continue to go there for oil changes. More