AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Everything was absolutely perfect. Derrick, the person who assisted me, was exceptionally kind, attentive, and professional. He made the entire experience smooth and enjoyable, going a Derrick, the person who assisted me, was exceptionally kind, attentive, and professional. He made the entire experience smooth and enjoyable, going above and beyond to ensure I felt supported. I truly appreciated his patience and positive attitude—thank you for the outstanding service! More

The service department has kept their word everytime I have used them. Kudos to service rep Firas, easy to work w have used them. Kudos to service rep Firas, easy to work w More

Korey in the device department was awesome. The technician that tore down my motor threw all the parts in the back of my truck. Not in boxes just in the back of my truck with oil everywhere. Th The technician that tore down my motor threw all the parts in the back of my truck. Not in boxes just in the back of my truck with oil everywhere. Their service manager Sally hung up on me when I called her about how unprofessional they left my truck. More

The only thing i can say about this dealership is STEER CLEAR. The service department, though improved with the hiring of Sallie, is still a long way from good. I have several examples of issues they speci CLEAR. The service department, though improved with the hiring of Sallie, is still a long way from good. I have several examples of issues they specifically caused, and some they didn't. The 2020 Ram 1500 Laramie Longhorn 4x4 I have is busted from the jump. 52K miles both exhaust manifolds cracked. Replaced. 64k miles both manifolds cracked again, replaced with aftermarket headers. 74k miles, rear differential went out. Replacement took months... 8 months. Working with this specific service department was brutal. They ordered the wrong parts even though I did the research ahead of time and told them what to order, they did it their way and extended the time by months. When i was supposed to receive the truck, someone had hit it in their parking lot, they repaired it, but delayed delivery by a month. My battery died as they didnt start the truck for months... they did replace it without fuss. 81k miles, rear differential went out again. They had to rebuild it... which is cause for concern. 84k miles, front differential went out, and the same service department replaced it with a new unit, took three months. The "technician" installed my crossmember backward (even though there is an arrow that states "front" next to it. 84K miles, when I received my truck back, the sunroof didnt work. Its a mystery why, but I replaced the motors with an EBAY replacement from a wrecked truck. 104k miles, the battery previously installed died. they replaced without fuss, only because Sallie and I are pretty much buddies by now. I have had several open claims with Stellantis on this truck. Worst quality I have witnessed in a vehicle so far. Last time I ever get suckered out of $69k More

I have bought two trucks from AutoNation KDR and just had to get my truck repaired due to a broken belt. Firas my service adviser was patient and his customer service was excellent. Highly recommend Katy D to get my truck repaired due to a broken belt. Firas my service adviser was patient and his customer service was excellent. Highly recommend Katy DJR! More

Does not honor quote. Won’t cover faulty parts. Never returning to this dealership again. Won’t cover faulty parts. Never returning to this dealership again. More

Avoid this dealership. Vehicles are outrageously marked up. You will be charged for add on that are not installed or performed. (Wheel locks, paint protection, interior pro Vehicles are outrageously marked up. You will be charged for add on that are not installed or performed. (Wheel locks, paint protection, interior protection). The extended warranty will be slipped into your deal and then when it's time to use it, nothing will be covered somehow. When you bring it for service days will pass without it being looked at and no communication to the customer. John Collings and Jimmy cuck should be removed from their management positions if there is no improvement. More

Great service understanding and done in a timely matter. My needs are ment and always are done in a timely matter. My needs are ment and always are done in a timely matter. More

They have Great Customer Service! ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but he was great!! Thank you guy who's name I forgot!! More