AutoNation Chrysler Dodge Jeep Ram Katy

Came in dissatisfied and left out Very Satified, Mr. Adam and Mr Javier were very helpful and very friendly they made sure I got what I was looking for and the price that met my needs, I am very gratefu Adam and Mr Javier were very helpful and very friendly they made sure I got what I was looking for and the price that met my needs, I am very grateful to have these two guys working on my behalf. I would recommend this place and these guy to anyone. I was treated like I was family and not like someone just trying to buy a truck. Keep up the good work and I will be back soon to purchase my wife a vehicle. Thanks once again and God bless you all and this dealership. More

Cynthia was great and honest with me about everything throughout the whole process of having my truck worked on. She was very helpful and will definitely come back to her again if I have any other issues throughout the whole process of having my truck worked on. She was very helpful and will definitely come back to her again if I have any other issues in the future. More

Excelente trabajo , muy profesionales Precios muy acsecibles, servicio muy rápido La atención al cliente muy amable. acsecibles, servicio muy rápido La atención al cliente muy amable. More

The 2 star is for the service department this trip. We needed routine maintenance done but also something else to do with the back up warning system. I was told they would need to keep it overnight and We needed routine maintenance done but also something else to do with the back up warning system. I was told they would need to keep it overnight and possibly another day. Great, do you have a loaner since Jeep Wave offers that? No. Ok then how will you accommodate? Nothing we can do. Reimburse for a rental? We don't do that. Jeep Wave does but only up to $35 a day and it's just a hassle. The person who helped me was extremely short and unfriendly. I did ask another person about the reimbursement from Jeep Wave and she was very helpful. But overall, this trip to the service department was disappointing. It's usually far better. I won't name who it was that first helped me because even though he wasn't good, it doesn't warrant throwing him under the bus. Just do better. As for not having enough loaners. This is kind of crap. They have more used vehicles on their lot than new as do most. They could use those as loaners rather than a new vehicle for customers. Very disappointed in that. Now if I want this issue looked at, we have to plan to be without a vehicle for possibly 2 days and only get reimbursed from Chrysler a small portion of the rental (if at all). So this falls on not only the dealership, but also Jeep Wave to live up to the program you guys offer. More

The sales man lied to me several times. He tried to pull a bait and switch and was more interested in selling me the car he wanted to sell and not the car I wanted to buy. The entire proc He tried to pull a bait and switch and was more interested in selling me the car he wanted to sell and not the car I wanted to buy. The entire process took way too long. Once the deal was made and we agreed on the terms I had to wait around for the paper work part for 4 hours. More

It was the right deal with my trade in. They were very fair while other dealers were trying to take advantage of their low inventories. They were very fair while other dealers were trying to take advantage of their low inventories. More

asked to check tires because they were low, due to cold weather, while getting Pacifica van/scheduled service per contract. Also asked to check maintenance codes for transmission lurching randomly on accel weather, while getting Pacifica van/scheduled service per contract. Also asked to check maintenance codes for transmission lurching randomly on acceleration between 2/3rd gear. same person returned vehicle to me and I found tire pressure not checked/ at same pressure as before, 32 psi, still below suggested 36psi. Was told nothing wrong with transmission it has jerked twice since the service and van has less than 20k miles still. not sure what sanitize is/should look like, but didn't look different inside. More

Diego is always there to solve any issues and to advise what is the best option to take care of you and your vehicle. what is the best option to take care of you and your vehicle. More

Not good customer service. Car was not properly inspected and had many issues. Did not purchase vehicle after all. Car was not properly inspected and had many issues. Did not purchase vehicle after all. More

Scheduled appointment at 11:30, asked again at 2:30 if it was almost done? And the Employee told me they were working on it, at 3:00 went to check again , come to find out they hadnt started on it. What was was almost done? And the Employee told me they were working on it, at 3:00 went to check again , come to find out they hadnt started on it. What was the whole point of scheduling if it doesnt matter ? Horrible experience. First time at Auto Nation since we purchased a New Vehicle here . More