AutoNation Chrysler Dodge Jeep Ram Katy

My wife made the visit - she was thoroughly impressed with the service and the personal care she was given - with the service and the personal care she was given - More

I was disappointed on the service from AutoNation auto department. I waited for 15 to 20 minutes without any actions from the folks. It was like i was not there. Never seem anything like that. The folks a department. I waited for 15 to 20 minutes without any actions from the folks. It was like i was not there. Never seem anything like that. The folks at Hoffman Dodge provided me much better service. I finally received service after I became upset and started to leave. So that’s what it takes to receive at AutoNation. I think AutoNation needs to train their auto department that when a person step in for service the maxed time for a customer waiting is 2 minutes. Don’t act like i’m not there. More

TJ provided great service, everything was done when he said it would be, and at the cost that was quoted to me. said it would be, and at the cost that was quoted to me. More

Korey was perfect Service Advisor. He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took a little longer than planned More

William helped me getting my car serviced and also my wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and cu wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and customer service. I would recommend the Service Department overall. More

TJ was my service advisor was very helpful. Gave me a cost upfront before any work was performed, cost was a little cheaper than expected. Gave me a cost upfront before any work was performed, cost was a little cheaper than expected. More

Service part I would definitely recommend. I wouldn’t be able to say about the sales part as I bought my vehicle at Katy USA and I would not recommend buying a vehicle there. I wouldn’t be able to say about the sales part as I bought my vehicle at Katy USA and I would not recommend buying a vehicle there. More

Derrick offered an excellent customer services. My car was received a little be before 8am for a routine service schedule, and my car was returned timely. Derrick did a follow up with me as promis My car was received a little be before 8am for a routine service schedule, and my car was returned timely. Derrick did a follow up with me as promise via email with the explanations of the service done. Thank you for the excellent customer service, Derrick! More

It was my first time at this dealer as I’m a new owner of a Chrysler Pacifica. The good: Was able to book the appointment on the previous day; I could work at the customer waiting area with my laptop. The im a Chrysler Pacifica. The good: Was able to book the appointment on the previous day; I could work at the customer waiting area with my laptop. The improvements: PARTS! there was no air filter for this car in stock; the car is due for a recall, but no parts available. Overall I can say that it was an OK experience. No Cherry on the top, but honest service. More

The service department was quick to get me checked in for my battery replacement (even though 8 didn't have an appointment!) They took excellent care of me and my car! Thanks, Corey for the great experience! my battery replacement (even though 8 didn't have an appointment!) They took excellent care of me and my car! Thanks, Corey for the great experience! More