AutoNation Chrysler Dodge Jeep Ram Katy

Great service department. I made appointment and the work was done on the time they said it would be done. Service personal very friendly and profesional. Thanks auto nat I made appointment and the work was done on the time they said it would be done. Service personal very friendly and profesional. Thanks auto nation. More

The service was decent until it came time to refund my $1000 they forgot to account for in the paper work. I would have made them change it right there and then if we weren't in such a hurry after it took $1000 they forgot to account for in the paper work. I would have made them change it right there and then if we weren't in such a hurry after it took them 4+ frikn hours to get me out the door with my ordered vehicle. Almost 2 weeks now I've been trying to get my refund and they just give me crappy excuses and ghost me. Stay away from this place,. More

Adrian was exceptionally good right from the test drive to delivering and custom tinting the vehicle. Overall experience was very smooth and great!! to delivering and custom tinting the vehicle. Overall experience was very smooth and great!! More

The Service Technician was very professional. He explained why additional services were warranted. The service was completed quickly. He explained why additional services were warranted. The service was completed quickly. More

I was very impressed with the service tech streaming the service check and recommended services for my truck. And kept me informed via text every step of the way until the service was completed. You were service check and recommended services for my truck. And kept me informed via text every step of the way until the service was completed. You were supposed to give me a quote for a differential flush but was not provided one. Customer service has improved greatly. Keep up the great work. Regards, Jesus Rivera More

Quick and easy oil change. Super friendly service provider. I think I only waited 45 minutes. Super friendly service provider. I think I only waited 45 minutes. More

Barry did a great job or working hard on this sale. He was very persistent and courteous along the way! He was very persistent and courteous along the way! More

By far the worse experience. On May 11, 2022, I took my car to AutoNation and was serviced by Alejandro. Nice guy. He informed us that a diagnosis for our 2013 Jeep Grand Cheroke On May 11, 2022, I took my car to AutoNation and was serviced by Alejandro. Nice guy. He informed us that a diagnosis for our 2013 Jeep Grand Cherokee (Laredo) would be completed by May 13, 2022. They offered us a ride to the nearest rental place. The ride was over an hour late, forcing us to take an Uber. We call on May 16, 2022 because we didn’t hear anything. Alejandro still didn’t know what was wrong with the car. We finally hear on May 18, that the transmission fluid was low. We call our warranty. AutoNation is extremely over prices, charging almost $200 an hour, they come back with a $8k bill. We choose to pay for the diagnosis and take the car elsewhere. On May 28, 2022, we attempt to pick up the car and the car does not move. Despite us driving the vehicle to AutoNation. On May 31, Alejandro tells me that the mechanic emptied out the transmission fluid and that’s why it wouldn’t drive. I am still waiting for a response as to the status of my vehicle. I would never take my vehicle or recommend anyone to that AutoNation. I have first hand accounts from 2 other customers that had a horrible experience. More

Really disappointing. They accepted a $1,000 deposit for a custom ordered vehicle, but forgot about it when doing all the finance paperwork. Since the paperwork was almost They accepted a $1,000 deposit for a custom ordered vehicle, but forgot about it when doing all the finance paperwork. Since the paperwork was almost done when my husband asked about it, the finance guy, Hunter conveyed that he was “processing it separately now” and it would show up as a refund on my card in 3-5 business days. That was 11 days ago and nothing is processed or pending. I sent an email, left a voicemail, and even called the sales department and was told he was heading to the office and would call me back asap. That was days ago and nothing. No call. No email. No text. No refund. Horrible customer service from the finance department. More

Everyone was very nice & efficient in the service department. I would have given 5 stars, but had to fill up my own tire at a gas station after my 5-wheel tire rotation on my Jeep. department. I would have given 5 stars, but had to fill up my own tire at a gas station after my 5-wheel tire rotation on my Jeep. More