AutoNation Chrysler Dodge Jeep Ram Katy

My service manager (Derrick) stayed on top of things, ordering the part and scheduling the service. The repair was performed efficiently with friendly interactions. ordering the part and scheduling the service. The repair was performed efficiently with friendly interactions. More

They did great work and finished before the estimated time. They also cleaned our car inside and out time. They also cleaned our car inside and out More

Quick rating on my 2015 Ram, gave me maximum dollars back and put me in a fully loaded 2019 Ram Laramie. Awesome team and service! and put me in a fully loaded 2019 Ram Laramie. Awesome team and service! More

Mike was great to work with and made my service really easy. Highly recommend them. easy. Highly recommend them. More

Workers are great but the time wait was utterly ridiculous...... Would love to give a better rate ...thanking the Workers for there Service in doing the best the could ridiculous...... Would love to give a better rate ...thanking the Workers for there Service in doing the best the could More

Our sales associate was excellent. He has followed up with us and was very professional. He has followed up with us and was very professional. More

That was the worst service I have ever received from any dealership. I most certainly will never go back and will not recommend. dealership. I most certainly will never go back and will not recommend. More

My last service experience was not good at all. Despite having an appointment for an oil change, I was told the wait would be 2 hours. I waited for over 2 hours and then checked on the status of my Despite having an appointment for an oil change, I was told the wait would be 2 hours. I waited for over 2 hours and then checked on the status of my vehicle. I was then told that the work was just about to begin and would take another 35 minutes. I was not given any status updates prior to that, and was not informed that my wait would be longer than 2 hours. Since I had other appointments that day, I asked for the work to be completed as quickly as possible, which meant going without the multi-point inspection. I ended up being at the dealership for 3 hours, instead of the 2 hours I was expecting. My time was not treated as valuable. If I agree to wait for 2 hours, it doesn’t mean I have 3 hours available. Furthermore, when I checked in for the service appointment, I asked if they could take a look at the center console USB outlet, which is currently not charging. I was told that I would have to leave the vehicle there for 5 days and that there were no loaners available, and wouldn’t be, even if I tried a different date. I was also told that, if it turned out to be a blown fuse, that would not be a warranty item, and that I would have to pay the cost of diagnosis. This is just not acceptable. The vehicle is still under warranty, and an issue like that should be fixed under warranty. Whatever the reason. Period. My 2020 Ram Rebel 1500 is the 17th vehicle I’ve owned over the last 30+ years. I have to say that this is one of the worst and most frustrating service experiences I have had in all that time. What I experienced, and what I was told about a warranty repair was simply unacceptable. More

The staff at AutoNation Chrysler Dodge Jeep Ram Katy were excellent as usual. They kept me informed about my car service every step of the way. Vinh was wonderful! I truly appreciate their outstanding servic excellent as usual. They kept me informed about my car service every step of the way. Vinh was wonderful! I truly appreciate their outstanding service. More

I was getting a oil change and they couldn’t start the car, I told them the key sticks a little. They waited 2 hours to call me, so I had to come back start the car for them to do the oil change car, I told them the key sticks a little. They waited 2 hours to call me, so I had to come back start the car for them to do the oil change More