AutoNation Chrysler Dodge Jeep Ram Katy

The dealers are most professional, thorough and give a detailed explanation of the services being provided. detailed explanation of the services being provided. More

This dealership is the typical "I want your business don't care what happens after" dealership. I purchased a new vehicle in December and started having issues in February, I din't receive a call to sch don't care what happens after" dealership. I purchased a new vehicle in December and started having issues in February, I din't receive a call to schedule the leather installation that was owed, didn't get notified that my license plate was ready, sales guys never returned my calls. It's July and I'm still dealing with issues, all the managers either leave or get fired and no one in management takes responsibility for their lack of service. Take your money elsewhere! The worst customer service I have ever experienced. Don't even deserve the 1 star. More

Easy process start to Finish From my salesman Chris to Phyllis in Finance great Job. Phyllis in Finance great Job. More

Our salesperson (Darion Shields) was excellent. The finance manager (Diego Delgado) was completely disrespectful and unprofessional. He came outside, raised his voice and accused me of “taking adva The finance manager (Diego Delgado) was completely disrespectful and unprofessional. He came outside, raised his voice and accused me of “taking advantage” of one of the other finance managers, because she offered a better deal than he did in order to earn our business. There were several employees from the company present who can attest to the encounter. The customer financial services person (Thao Nguyen) was polite and professional. More

Went shopping for my son's first car and I was grateful that despite the shortage of vehicles AutoNation had the car we were looking for. Diego was helpful in explaining to my son the vehicle's features an that despite the shortage of vehicles AutoNation had the car we were looking for. Diego was helpful in explaining to my son the vehicle's features and helping us decide on the sale. More

Doesn’t abide by the appointment system. Waited two hours for my car not to make it into the bay when I had a 10am appointment. Told the service guy to pull it, would not recommend if you’re Waited two hours for my car not to make it into the bay when I had a 10am appointment. Told the service guy to pull it, would not recommend if you’re expecting timely services. Otherwise, if you have unlimited minutes and hours on your hand. Highly recommend.. More

I have had my Ram 4500 maintenance here since 2017 and have had no issues since then. I have had a couple service reps though those years and by far Derick has been the by far the best. Honest about when have had no issues since then. I have had a couple service reps though those years and by far Derick has been the by far the best. Honest about when I should bring it in. So they don't keep it for days and what I need done to keep my truck running the best possible. Doesn't pressure me to get thing done but does bring it to my attention when it hasn't been done in awhile but not in a pushy way. More

My service advisor Korey was awesome. He kept me informed and he was prompt to respond to my questions. He kept me informed and he was prompt to respond to my questions. More

I brought my jeep gladiator in for its first warranty oil change and check up. Was told it would take at least two hours to complete. I had to wait for it. Work was done in less time than they told me. Very change and check up. Was told it would take at least two hours to complete. I had to wait for it. Work was done in less time than they told me. Very good experience. More

I work with Derrick every time I take my vehicle in because he makes sure I am taken care of. The only part that is frustrating is the wait for diagnostic issues, 3-5 days of dropping your car off wi because he makes sure I am taken care of. The only part that is frustrating is the wait for diagnostic issues, 3-5 days of dropping your car off without a replacement to drive just makes it so they don't have to fix real issues under warranty. More