AutoNation Chrysler Dodge Jeep Ram Katy

Expected more from an AutoNation dealership. A complete waste of my time. I made every effort to give them my business. I’m speechless. No one there really seemed to care about selling me a car. A complete waste of my time. I made every effort to give them my business. I’m speechless. No one there really seemed to care about selling me a car. First off, this a greedy dealership that cares more about lining their pockets than anything else. I was all set to order a 2022 Charger Hellcat for my wife as a gift for our 20th anniversary. I found an extremely good deal at a dealership that’s very active and well known on the Dodge forums. https://www.chargerhellcat.org/threads/8-off-msrp-on-all-2022-dodge-factory-orders.11573 The dealership in the above post, Koons CDJR, will order any Dodge for you at 8 percent off MSRP no other BS, just MSRP, 899 in doc fees plus TTL. Yes, this includes the hellcat widebody! I started the process with them and found out that only 10 colors are available for order right now on the charger. There is a particular color my wife wanted and it’s a 20-year anniversary gift, I don’t want her to settle on a color she doesn’t really like. That’s when I discovered that AutoNation Chrysler Dodge Jeep RAM Katy had one in transit. After a trip to dealership and a few conversions later that day I finally agreed to pay 5000 over MSRP and place a deposit on the vehicle. I asked them to put an offer together with my trade so I could see where all the numbers came out. A day had passed so I decided to go back up to the dealership. I drove up there with my trade this time so we could work out the final numbers. I hand my keys to salesman so they can appraise the vehicle. He asked the typical sneaky question, “Who is the car financed through?” I replied it’s through Chrysler. They ask this so they can look up the payoff and lowball you, usually offering a couple thousand over the payoff should you be in positive equity situation. That’s exactly what happened, when he comes back, they offer me 3000 over my payoff which is way less than what it’s worth. The salesman didn’t even try. In most cases they go back to the GM and see if they can offer more. Earlier that day I submitted an online appraisal on this dealerships website and already had a certified AutoNation offer 4000 higher than what this salesman just came back with. Plus, I had a Vroom offer 6000 higher. With Vroom that’s guaranteed. They even come and pick up the car! If you take the car to a Vroom location the offer is usually a little higher as well. The only reason I’m trying to trade the car at AutoNation is because it will save 2500 in sales tax by combining it with this purchase. My point is at no time did I feel this dealership was trying to work with me, not even a little! I was very flexible and realistic with my expectations. At no point did I try and get them to match the above deal because I knew they would want more since the vehicle was in transit and not an order. After the low trade offer I had enough and left. It had become abundantly clear at this point the dealership didn’t give a you know what about earning my business. I’m 40 years old, I’ve purchased my fair share of vehicles. I have to say I’ve never had a dealership put so little effort into selling me a car! Look at the situation. The above dealership is obviously still making a decent profit at 8 percent off MSRP. It’s not a new program they have had that promotion and similar ones for years. I’m ready to pull the trigger and give AutoNation an easy sale. Plus, I’m paying 12,000 more for the exact same make, model and trim compared to Koons CDJR. Then they have the audacity to offer me way less than what my trade is worth. My previous experiences with other AutoNation locations have been great. I just purchased a car for myself at a different AutoNation in July. They went above and beyond. That purchase was probably the most pleasant car buying experience I’ve had. There’s a huge difference between making a healthy profit and screwing people over if you want the latter shop here. More

I like the dealership and the people there are nice respectful I’ll always go back to that one respectful I’ll always go back to that one More

They took time to find the vehicle I wanted the way I wanted it period. wanted it period. More

All the personal that were involved in us getting the tahoe were awesome. They even lowered my rate. tahoe were awesome. They even lowered my rate. More

The people were very friendly, helpful and knowledgeable. It was a nice experience. I would recommend this dealership to friends. It was a nice experience. I would recommend this dealership to friends. More

Had to wait 50 minutes when I had an appt. to meet with finance. Didn't get in till I told them I was leaving. to meet with finance. Didn't get in till I told them I was leaving. More

AutoNation has good inventory of Jeep Renegade. Sales Associate (Carlos) offered great service. I appreciate his support. Sales Associate (Carlos) offered great service. I appreciate his support. More

This is the second vehicle I have both from the company AutoNation. The first vehicle I bought that location was great. This second vehicle I have bought a boat from the Katy Texas location. They were hone AutoNation. The first vehicle I bought that location was great. This second vehicle I have bought a boat from the Katy Texas location. They were honest upfront and gave me a we owe for my runningboards And spray in bedliner. All these were put in three weeks after I bought my vehicle but that was because of me I could not make it back but they done both of them today and everything turned out perfect I will be buying for them the next time as well. Labyron Jones was my salesman. He explain to me and my brother that he was new that he used to work at restaurants I believe his restaurant experience is what made him such an awesome salesman because he is customer service oriented 100%. We dealt with Diego as well I do not know his position but no he is over Labyron and it was great. If you are looking to buy a vehicle they are the pair as a team that you should be looking to go visit autoNation Jeep Dodge in Katy Texas and ask for Labyron and Diego because I promise you you will leave happy me and my brother both bout a truck at the same time awesome dealership. More

I took my 2022 jeep to get serviced due to a water leak from the roof and they made sure they did all necessary steps to get it figured out and fixed and now it does not leak thank you service department from the roof and they made sure they did all necessary steps to get it figured out and fixed and now it does not leak thank you service department More

Cory in service was a huge help and great dude! Would recommend their service department to everyone in the area. Hands down best service and fair prices in the Houston/Katy area. Would recommend their service department to everyone in the area. Hands down best service and fair prices in the Houston/Katy area. More