AutoNation Chrysler Dodge Jeep Ram Katy

I had a 7:00 am appt. Derek was prompt and made certain my routine service was done properly and completed in a timely manner. Was completed by 7:40am and was rolling out Derek was prompt and made certain my routine service was done properly and completed in a timely manner. Was completed by 7:40am and was rolling out. Appreciate the great service. More

Good experience purchasing the Gladiator. Little to no pushiness from the sales rep . He was very upfront about costs, negotiations were typical, and helpful in comparing models. I would defi Little to no pushiness from the sales rep . He was very upfront about costs, negotiations were typical, and helpful in comparing models. I would definitely look at returning to them for future purchases. More

Barry was great at helping me with the building process and ordering. The gentleman inside the finance office was trying to be a salesman even when i said no. He was too pushy, no one likes pushy. Overall and ordering. The gentleman inside the finance office was trying to be a salesman even when i said no. He was too pushy, no one likes pushy. Overall everything was good and im definitely my 22 scatty More

Thank you Korey for helping with my truck issue! Súper profesional, on time!!! Ill be back!!! Highly recommended 10 stars or more!!!! Súper profesional, on time!!! Ill be back!!! Highly recommended 10 stars or more!!!! More

Super easy to work with and no bait an switch. They are up front and honest with their price and made the whole process a breeze. I would recommend them to anyone looking for a car. Hector Florez- They are up front and honest with their price and made the whole process a breeze. I would recommend them to anyone looking for a car. Hector Florez-Barros was our salesperson and he did a great job in getting us taken care of. Loving our new Dodge Ram 1500! More

Dropped my 2020 Ram off for a recall and another issue on 9/26/22 (schedule at 2pm and the service advisor was apparently taking a long lunch...red flag). Could not get in touch with anyone in service until 9/26/22 (schedule at 2pm and the service advisor was apparently taking a long lunch...red flag). Could not get in touch with anyone in service until 10/3/22. Called on the 3rd day, talked to a service rep (not the one assigned to me, that guy was MIA until the end), he never got back with me. Emailed 2 times and called relentlessly and finally received a text back (from the service rep assigned to me). They could not replicate the issue after 40 miles of trying (maybe should have given me a call since I stated it would happen during a certain period). Stated that they could not get the recall part, so that was not even touched all while I paid for a rental that cost me over $800, just for them to add miles to my truck and do nothing with the recall. Maybe they should have been in contact with me and let me know about the part. It took me pestering them to get an answer. Who knows how long they would have kept my truck. Bottom line, DO NOT BUY FROM THEM OR TAKE TO THEM FOR SERVICE. If I could give negative stars I would have. Oh, they waived the diagnostics fee, so thanks I guess. I'm still out $800 for their lack of communication and customer service. More

Justin was professional and showed concern for providing the best service possible. He explained everything to me from the moment my vehicle was towed to the dealership until I picked it up. the best service possible. He explained everything to me from the moment my vehicle was towed to the dealership until I picked it up. More

had a hard time getting a response from service advisor for days and vehicle broke down as soon as i left the parking lot after having been there for 3 weeks. for days and vehicle broke down as soon as i left the parking lot after having been there for 3 weeks. More

I was told the recall parts were available at time of scheduling, but when I arrived for pickup of my car after the appointment - I was told the parts were not available that day and we would have to res scheduling, but when I arrived for pickup of my car after the appointment - I was told the parts were not available that day and we would have to reschedule. In addition, they did not check my warranty concerns and I was told they would contact me when a rental car was available. It has been 4 weeks - no one has followed up to schedule my recall or warranty inspection OR returned my voicemails. I continue to drive my new vehicle, with what Dodge considers a safety concern recall, with no concern from the dealer to assist me to resolve. Finally, instead of a car wash and detail as promised with any service... my car sat outside all day with grease along the driver doors that I had to clean off myself. I just tried to call the service manager to give them a chance to make it right instead of posting this review and was told his cell phone is not working today and he would "call me back". More