AutoNation Chrysler Dodge Jeep Ram Katy

This is the worst service. I am feeling terrible when I bought the car here I am feeling terrible when I bought the car here More

Joe Espinoza was SO helpful when assisting me with my vehicle purchase! He was very responsive, not pushy, and super nice! I will definitely return for any future needs! vehicle purchase! He was very responsive, not pushy, and super nice! I will definitely return for any future needs! More

Very good service, respectful, they helped me with my expectations I’m recommended the place expectations I’m recommended the place More

AVOID AT ALL COST. This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The service This was the absolute worst vehicle repair experience I have ever had in my life. My vehicle was dropped off for service on Thursday 2/8. The services were completed on 3/13. I incurred ~$2,000 in rental expenses waiting for my vehicle. There were ridiculous delays with the tech, the car sat 6 days before they even looked at it. Then after looking at it there was additional wait time for servicing. The lack of proactive communication, I had to follow up to get updates quite often. And when my assigned associate was out according to them no one else in the shop can give an update. And if the originally assigned tech got behind, the vehicle couldn’t be assigned to another tech. It felt like they honestly have a full call center staff of representatives and a 1/3 of that in technicians meaning the ability to work on your vehicle is extremely limited. It was horrific. The experience was so bad I refused to buy my oldest son the Jeep Cherokee he wanted. In fact, I told all my family to NEVER EVER BUY A JEEP. I was considering buying the Jeep Wagoneer as our family's next vehicle and have since decided to go with an Infiniti. I called and spoke the services manager...she was no help at all. Now that I have my vehicle I want my experience to be shared on social media. I will never service or patron AutoNation again, I recommend you drive further to support another Jeep dealership. The worst part about all of this is that throughout the entire process there was always a feeling of zero empathy, no urgency, a lack of proactive engagement. It always felt like “man, I would be furious if I were you but oh well sucks for you.” Nobody cared one ounce that I had to call and text them proactively 7-10 times a week to get any traction. I had to go up there personally over and over again. Please please do not patron this dealership you will regret it. More

Purchased a vehicle and extended warranty from dealer. Within a week the battery and starter motor failed. Tried to seek reimbursement for the tow and battery which was not covered by the warranty conside Within a week the battery and starter motor failed. Tried to seek reimbursement for the tow and battery which was not covered by the warranty considering the time of the failure, it’s assumed to be a preexisting condition. Salesman, sales manager would not reply or show any attempt to help. Would not recommend buying from this establishment More

The dealership was very nice and clean. The staff was kind and helpful. The facility was clean as well as the bath rooms. The staff was kind and helpful. The facility was clean as well as the bath rooms. More

Even though the process was very long and time consuming, our dealer Gerardo was very helpful and explained everything very well! our dealer Gerardo was very helpful and explained everything very well! More

We have not been able to get plates for our new 1500 and the plates are now expired. My wife went to the dealership and they claim to still not have the plates. As of now after four phone calls we still can the plates are now expired. My wife went to the dealership and they claim to still not have the plates. As of now after four phone calls we still cannot get another tempoarary set of plates let alone the actual plates. The sales process with this dealership was fine. They pushed my wife harder than they shoudl to buy an extended warranty not understanding we are cash buyers and not the typical warranty purchaser. No should be good enough. IF we ever get plates for this truck I will update my review to be more positive. Cameron Wright my salesperson is aware of this. I would have though he would have taken care of this after emailing and calling me four times to give him a perfect review at year end so he could get his bonus. I did him a solid but so far he hasn't returned the favor. More

service associate John is #1 service associate John is #1 service associate John is #1 #1 service associate John is #1 More

Great service and truly know how to make you feel comfortable. Will definitely recommend them. comfortable. Will definitely recommend them. More