AutoNation Chrysler Dodge Jeep Ram Katy

Santiago was forthcoming, informed, and a joy to deal with. Great experience with finance also (shout out to Phyllis who found a lender that beat USAA's interest rate). Very fair trade in value for my BM with. Great experience with finance also (shout out to Phyllis who found a lender that beat USAA's interest rate). Very fair trade in value for my BMW, much better than the Austin and San Antonio dealers I talked to. Great experience, it was worth the drive from Austin! More

Had an easy and fast experience. The car was cleaned and filled with gas by the time we were done with finance. The car was cleaned and filled with gas by the time we were done with finance. More

Great service understanding and done in a timely matter. My needs are ment and always are done in a timely matter. My needs are ment and always are done in a timely matter. More

Do not buy used vehicles or extended warranties from this place. Their inspection process is a joke. 26 miles after our purchase, the rear main seal and valve cover gasket was leaking oil. And, the engine li place. Their inspection process is a joke. 26 miles after our purchase, the rear main seal and valve cover gasket was leaking oil. And, the engine light came on apparently not related to those problems. I was told the fuel tank needed to be replaced. Even though they sold us the warranty and all parts are listed as covered, we were denied coverage as they said it was a preexisting condition. Either I am the unluckiest person in the world or the vehicle should not have passed their supposedly rigorous inspection. They inspected it. They sold the warranty. Yet, no help at all on getting the warranty company to honor their contract. Here is a direct quote from their website regarding inspection of used vehicles: No Worries, We've Inspected It Thanks to a rigorous inspection process and a vehicle history report, rest assured that this vehicle is Worry-Free and ready for the open road ahead. So we know you'll love your AutoNation vehicle. What a joke!! I have bought 9 new vehicles from AutoNation dealerships and will not give them another cent. I hope this helps anyone looking to buy a vehicle. More

I bought a car from AutoNation on June 20, 2024, and the experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the ph experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the phone that I wanted to use my own financing because the rate was better. He said I had to do that in person and assured me they would hold the car for me. When I got there, I started working on the financing with Sunny Alidina. He said I couldn't use my financing because of some cyber attack and insisted I use AutoNation’s financing. I told him my financing was with Navy Federal Credit Union and asked him to call them, but he refused and claimed it was company policy not to accept outside financing. When I asked to speak to his manager, I was told the manager was in a meeting. Sunny made it clear that if I didn't use their financing, the deal was off. Since I had flown all the way from Seattle, I felt forced to agree. During the contract signing, Sunny conveniently left out the $3,000 rebate that was originally included in the pricing. I caught the mistake and had it fixed, but it seemed intentional. Finally, on July 3rd, I got access to my financing account and immediately refinanced with Navy Federal Credit Union. I got approved for a rate that was 4.15% less than what AutoNation offered. NFCU made the process easy and straightforward. If you’re eligible to bank with them, I highly recommend it. While I like the car, the way this deal was handled was shady and dishonest. Calls to other AutoNation dealers confirmed that accepting outside financing is not against company policy. AutoNation needs to address these shady practices. Based on my experience, I can't recommend this dealership. More

Easy experience,I am very pleased, Will be back soon for my wife’s car. Thank you! my wife’s car. Thank you! More

The experience was overall pretty fair. Our salesperson Eric Aguilar was very nice, personable and attentive. He listened to our needs of what we were looking for in a car and was not pushy Our salesperson Eric Aguilar was very nice, personable and attentive. He listened to our needs of what we were looking for in a car and was not pushy at all. More

They have Great Customer Service! ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but he was great!! Thank you guy who's name I forgot!! More

Courteous, personable and professional personnel at every step in the process of my purchase of a new truck step in the process of my purchase of a new truck More

Once again I called AutoNation Katy and ask about a few items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had a items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had another appointment and I never mentioned it. Your’s and My Service advisor once again let a happy customer on his way. Diego explained every thing they completed on my Jeep Gladitor. He always shows up with a smile and really cares about his position as a Service Advisor. If I was Still a GM and not retired I would try and steal him. Diego is a true asset to AutoNaton Katy. This whole company is truly 2nd to NONE. Mike & Allie Bratcher More