AutoNation Chrysler Dodge Jeep Ram Katy

REPAIRS WORST CUSTOMER SERVICE 2/2015 It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It takes anywhere from 2-5 days to get your car back. I called on Monday to get an appointment on Wednesday 2/25, They needed my vehicle by 8;00 am, I had to get a ride to drop the vehicle off during rush hour. Steve Gregor took my car in at 8;00 am and said he would call as soon as my car was finished up. I needed; OIL CHANGE/WINDSCHIELD WIPERS/FREON IN MY AC/MY HEADLAMP CHECKED. I did not hear back from Steve all day, at 5;30 pm I called to see if my vehicle was ready, he came back with, The mechanics were not finished up yet, but should be soon, and he would call me as soon as its ready. At 6:30 (Service closes at 7:00) I had to call back because I knew they were closing soon. Mike answered my call, and said Steve was gone for the day, and Jackie the service manager was gone for the day, and he did not know when my truck would be done!!?? it would not be until tomorrow!..I said..HOW WOULD I GET TO WORK? IT WAS NOW TOO LATE TO CALL FOR A RENTAL CAR!.. I had to ask him to find out if my truck could be picked up tonight...he came back to me at 6:45 and said if I could make it by 7:00 he would be there I could pick it up. SO IN 10 1/2 HOURS IN THE SHOP THE ONLY THING THAT WAS DONE WAS AN OIL CHANGE AND WINDSCHIELD WIPERS REPLACED. THEY COULD NOT REPLACE THE FREON IN THE AC/OR LOOK AT MY HEADLAMP. BTW This is the second time I have taken the time to bring the truck to them for the freon replacement, and the mechanics just never got to it! DO YOURSELF A FAVOR GO SOMEWHERE WHERE CUSTOMER SERVICE MATTERS/AND THEY REMEMBER YOU AS A CUSTOMER! More

Beware!!! Very unorganized operation when dealing with Customer Service/Sales/Finance. I do not recommend this dealership because of there "integrity issues" within "Allen-Samuels-Dodge-Chry-Jeep-Katy" st Customer Service/Sales/Finance. I do not recommend this dealership because of there "integrity issues" within "Allen-Samuels-Dodge-Chry-Jeep-Katy" staff/employees, who mislead/falsehood of an Active Duty Military customer. Of my personal opinion, the trust of this dealership is in question? In which, it may indicate "a lack of integrity" to all it's customers!!! This was my first-time experience to which I will like to share... Remarks: During my "Purchase Agreement" of Jeep Commander 2008: I had experience an "Breach of Contract" from ("Allen-Samuel-Dodge-Katy", 21777 Katy Freeway Katy, TX) The contract agreement was of: "We Owe back" to customer for the buyers contract...neverthless, the dealership was paid in full amount of the total "Bill of Sale", as promised by customer and by a "cleared bank check" for the purchase of the vehicle. However, I was promised by "Allen-Samuels-Dodge-Chry-Jeep-Katy" that an "OVERNIGHT check of $1322.00" for the jeep accessories to which was incorporated within the "Bill of Sale"/apart of my military loan, would be refunded back to me, since the dealership was not able to provide that service. Although, I called several times and sent electronic emails and yet...after 30-days of purchase, I was verbally promised again from the "Dealership Accounting, Finance, Sales offices" that an "OVERNIGHT check" had/would been mailed to me. I was not provided any mailing tracking number? As of today, I still have not received any "WE Owe back" to customer of the OVERNIGHT check for $1322.00, as promised??? In conclusion, of my personal opinion, the trust of this dealership is in question? In which, it may indicate "a lack of integrity" to all it's customers!!! The reflections of my first-time experience may happen to you and so, if you have a choice, choose another option. V/R Active Duty Member, USAF More

Went on 06-23-09 to look atr a truck advertised on the web. The truck was even better than described. Worked with Brian Williams, he walked me thru the whole sales process. Never any hard sell. Numbers c web. The truck was even better than described. Worked with Brian Williams, he walked me thru the whole sales process. Never any hard sell. Numbers came out as promised. These guys were great to work with. If Brian is still in car sales when I am ready to buy again, I will definetly buy from him again. Allen Samuels Dodge Katy, ROCKS! More