AutoNation Chrysler Dodge Jeep Ram Katy

Bait and Switch Move Today June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for t Today June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for the second time test driving the vehicle. At this point, I just planned to purchase a different vehicle. The snake of a Sales Manager, Nickalus Coray called me to say the purchase price was now agreeable. I actually kept the voicemail, I called him back said I would be on my way. When I got there the car had been magically sold due to a "miscommunication". Nickalus, wasn't anywhere to be found and they claimed if I just wrote them the check they would find me one that was the same. I looked at these "same cars" and saw differences. At this point, I got up told the sales guy sorry his sales manager screwed him out of a sale. Bottom line, there are probably some good people that work there but overall bad business practices. Not honest, and didn't follow through with there promises. I will always tell everyone to avoid that place like the plague! More

Inconsiderate money grubbing dealership Went into dealership late on a Saturday evening to look at used car. Liked the car but couldn't agree on a price. After going back and forth with the Went into dealership late on a Saturday evening to look at used car. Liked the car but couldn't agree on a price. After going back and forth with the "manager" in the secret room for an hour and a half the manager, Marco, offered me his final deal. We were still $1,000 apart (I had a trade). I told him that i would like to think about it and i would be back Monday morning. Monday morning i go back to the dealership and tell them i will take the offer. "What offer?" They backed out on the offer they had made. I was livid. I went to Texas Direct who gave me more than the extra thousand for my car and purchased the vehicle from the dealer. Believe me if it had not been a haerd to find car i would have run from this deal. Fast forward two weeks and the service engine light comes on indicating the need for an oil change. Get the oil changed ($100) and then happen to think what did I pay dealer prep for. I go to Autonation Dodge and talk to Marco and ask if the dealer prep includes oil change. Answer "yes". So i ask why i just had to get mine changed after 100 miles. "They probably just forgot to reset it". What difference does that make to me. How am i supposed to know that? So i ask for $100. "Let me check with my dorector.... No we cant do that". That's okay, can you just give me $100 credit in your service department for my next oil change? Director again, we just changed ownership and we cant do that. It is clearly this sort of inconsiderate money grubbing that i will not do business at this dealership again. Why is $100 so important to them and irrelevant to me. More

Worse experience I've ever had with something like this-serv I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were completely fogged up from the inside. I realized later that this was because the entire floor boards of vehicle were wet, soak and wet. There were also 40 miles unaccounted for. I believe someone at the dealership drove my vehicle without permission and drove through some water. No one is taking the blame. They said they ran all kinds of tests and found no leaks. If they did what I believe they did, they wouldn't have found any leaks. I'm afraid I'll have a problem trading my car in when that time comes. I will never take my car back to this dealership or purchase from them again. More

REPAIRS WORST CUSTOMER SERVICE 2/2015 It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It takes anywhere from 2-5 days to get your car back. I called on Monday to get an appointment on Wednesday 2/25, They needed my vehicle by 8;00 am, I had to get a ride to drop the vehicle off during rush hour. Steve Gregor took my car in at 8;00 am and said he would call as soon as my car was finished up. I needed; OIL CHANGE/WINDSCHIELD WIPERS/FREON IN MY AC/MY HEADLAMP CHECKED. I did not hear back from Steve all day, at 5;30 pm I called to see if my vehicle was ready, he came back with, The mechanics were not finished up yet, but should be soon, and he would call me as soon as its ready. At 6:30 (Service closes at 7:00) I had to call back because I knew they were closing soon. Mike answered my call, and said Steve was gone for the day, and Jackie the service manager was gone for the day, and he did not know when my truck would be done!!?? it would not be until tomorrow!..I said..HOW WOULD I GET TO WORK? IT WAS NOW TOO LATE TO CALL FOR A RENTAL CAR!.. I had to ask him to find out if my truck could be picked up tonight...he came back to me at 6:45 and said if I could make it by 7:00 he would be there I could pick it up. SO IN 10 1/2 HOURS IN THE SHOP THE ONLY THING THAT WAS DONE WAS AN OIL CHANGE AND WINDSCHIELD WIPERS REPLACED. THEY COULD NOT REPLACE THE FREON IN THE AC/OR LOOK AT MY HEADLAMP. BTW This is the second time I have taken the time to bring the truck to them for the freon replacement, and the mechanics just never got to it! DO YOURSELF A FAVOR GO SOMEWHERE WHERE CUSTOMER SERVICE MATTERS/AND THEY REMEMBER YOU AS A CUSTOMER! More

Beware!!! Very unorganized operation when dealing with Customer Service/Sales/Finance. I do not recommend this dealership because of there "integrity issues" within "Allen-Samuels-Dodge-Chry-Jeep-Katy" st Customer Service/Sales/Finance. I do not recommend this dealership because of there "integrity issues" within "Allen-Samuels-Dodge-Chry-Jeep-Katy" staff/employees, who mislead/falsehood of an Active Duty Military customer. Of my personal opinion, the trust of this dealership is in question? In which, it may indicate "a lack of integrity" to all it's customers!!! This was my first-time experience to which I will like to share... Remarks: During my "Purchase Agreement" of Jeep Commander 2008: I had experience an "Breach of Contract" from ("Allen-Samuel-Dodge-Katy", 21777 Katy Freeway Katy, TX) The contract agreement was of: "We Owe back" to customer for the buyers contract...neverthless, the dealership was paid in full amount of the total "Bill of Sale", as promised by customer and by a "cleared bank check" for the purchase of the vehicle. However, I was promised by "Allen-Samuels-Dodge-Chry-Jeep-Katy" that an "OVERNIGHT check of $1322.00" for the jeep accessories to which was incorporated within the "Bill of Sale"/apart of my military loan, would be refunded back to me, since the dealership was not able to provide that service. Although, I called several times and sent electronic emails and yet...after 30-days of purchase, I was verbally promised again from the "Dealership Accounting, Finance, Sales offices" that an "OVERNIGHT check" had/would been mailed to me. I was not provided any mailing tracking number? As of today, I still have not received any "WE Owe back" to customer of the OVERNIGHT check for $1322.00, as promised??? In conclusion, of my personal opinion, the trust of this dealership is in question? In which, it may indicate "a lack of integrity" to all it's customers!!! The reflections of my first-time experience may happen to you and so, if you have a choice, choose another option. V/R Active Duty Member, USAF More

Went on 06-23-09 to look atr a truck advertised on the web. The truck was even better than described. Worked with Brian Williams, he walked me thru the whole sales process. Never any hard sell. Numbers c web. The truck was even better than described. Worked with Brian Williams, he walked me thru the whole sales process. Never any hard sell. Numbers came out as promised. These guys were great to work with. If Brian is still in car sales when I am ready to buy again, I will definetly buy from him again. Allen Samuels Dodge Katy, ROCKS! More