AutoNation Chrysler Dodge Jeep Ram Katy

You MAY Have A Good Buying Experience But just wait until your Dodge breaks down. It will. Trust me. I've posted on other social media sites so I'll keep this brief. I have a manufacturer' But just wait until your Dodge breaks down. It will. Trust me. I've posted on other social media sites so I'll keep this brief. I have a manufacturer's warranty AND an extended warranty on my 2012 Dodge Durango. It keeps stalling but it won't show a diag code. Since there's no code Dodge corporate and AutoNation either flat our refuse to fix my car or give me the run around. Luckily, my wife fought hard enough with corporate to convince AutoNation to bring my car back in AND give us a rental. However, now we have no idea what service will be performed on our car, who will look at it (hopefully not the knuckleheads who've already looked at it once), and when we will get it back. I refuse to accept it back without verification of someone higher up the food chain looking at it and serial #'s for new Mopar parts that have been used in repairing the vehicle. Do NOT buy a Dodge. It WILL catch up with you. More

Enjoyable dealership experience. My wife and I ewcently purchased a 2016 Ram Laramie Longhorn 1500 2wheel drive pick up. Verde Sykes was our sales person. He was friendly, professiona My wife and I ewcently purchased a 2016 Ram Laramie Longhorn 1500 2wheel drive pick up. Verde Sykes was our sales person. He was friendly, professional and responsive. I also found the business office to be the same. I was surprised by the ease in negotiating and closing the transaction. More

Horrible sales manager as well as salesman Went to Katy dodge looking for either a challenger or a charger sat down after making my mind up on the srt8 challenger I wanted to add rims and tires Went to Katy dodge looking for either a challenger or a charger sat down after making my mind up on the srt8 challenger I wanted to add rims and tires we agree on the price then when I get to the business office to sign the paperwork the $55,237.54 agreed price all changed to $74,690.00 if I didn't look at the paperwork I would have been screwed. The sales manager came out to my car after I walked out and said the salesman was suppose to tell me they made a mistake and gave me the price for an r/t not the srt8 hellcat. So I go back inside to see what deal can be made $74,000 is the best they can do. So I leave same day I bought a 2016 srt8 challenger from a competitor for $52,000 cash price with added 22 inch staggered rims and tires and also subwoofers and amps all for $52k but Katy dodge was almost $20k more really and the 2017 are almost here. Will never in life go here again not even they are the very last new car dealership on earth I will just never buy a new car again. STAY AWAY FROM THIS LOT THEY ARE LIARS AND CHEATING SCAM ARTIST. SALES MANAGER NEEDS TO BE FIRED ASAP. More

A sense of urgency My commercial vehicle broke down my regular Mechanic and others recommended failed to fix it after spending a fortune and wasted a lot of time I ended My commercial vehicle broke down my regular Mechanic and others recommended failed to fix it after spending a fortune and wasted a lot of time I ended up here. I told them I pay my bills with my car and need my car asap to my amazement I got my car next day and cathched up with my loss I thank them for a neat job and treating my request promptly. More

Lying manager with no sense of urgency If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days o If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days of my vehicle sitting there, with lies stacked upon lies from the manager Jackie, to hear back that nothing would be covered. It wasn't the fact that they didn't cover it, we knew they may not, it was the lying to my face by Jackie about contacting the district manager. What an awful experience. And if it really does take 10 days to get in contact with the district manager, then something has got to change. No sense of urgency around here. And for the update of now that we sent our TIPM to be inspected and fixed by an electrical engineer, it is the exact recalled issue that this dealership refused not to cover. Chrysler recalls asked them to approve it, but they refused. More

Not willing to negotiate We actually went to this dealership twice. The first time, they were looking for the car we came to see, but could not find it. After 20 minutes of si We actually went to this dealership twice. The first time, they were looking for the car we came to see, but could not find it. After 20 minutes of sitting and waiting, they told us they were still looking. Thirty minutes later, there was no follow up. We left, decided to look at the Autonation Ford down the street (an even more horrible experience they will take away dealer incentives if you have a high value trade) and then came back 2 hours later. When we returned we actually got a salesperson, who also couldnt find the car we wanted so we test drove a higher end model of the Grand Cherokee we wanted. Our salesperson then became ill and had to leave, and we were shuttled to someone else. We expressed interest in either of the GC's we came to see an wanted a follow up with a menu of options for finance the next day. We received no contact. I then called the salesperson Delores, who was on her day off, and she called someone and had a finance menu sent to us. Dodge valued my trade more fairly than Ford, but wouldnt negotiate further on price even if I was also willing to put 20% down. At that point, there was no more follow up. No more efforts to sell me a car other than the auto emails I receive. I now am the proud owner of a 2015 Edge I bought at Randall Reed's Planet Texas. When you negotiate the sale, you usually will wind up with a buyer. Too bad Autonation doesnt negotiate. More

Incomplete service but pay Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or ea Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or early morning. Since my car was going to be checked, I also mentioned that the passenger's window was not closing properly, and that the heater was not working right either. They took a day to have my car checked, and got a call from the assistant manager who took my information the next day. He said that they had not found anything wrong with the lights but that they did check the other issues, using a not nice tone of voice, wen I said that my main issue was not being solved. He insisted they did not find anything wrong and that it would not have been fair to me for them to lie and say that there was indeed a problem! So he said that I would have to pay around 2,200 dollars to fix the other issues. I told him that my main concern was the issue with the lights, and I even asked if they had driven the car, he said no, but he was sort of argumentative, and I had to make him aware about it. He insisted that they did not find anything, so they could do nothing because it was like looking for a needle in a haystack. I had then the option to either pay them 90.00 for just checking my car, and leave that site with no solutions at all, but with 90.00 less in my pocket! Pay them 2,200 to partially fix the issues, or pay any of the two, and still leaving that place with no solution to my main issue. So, what kind of place is this one where they give such a bad treatment to a customer, and where in the end what matters is what they can get out of your pockets, argue with you making you feel like you are crazy expecting them to figure out what is going on with your car, you don't know what you are talking about, etc. So, just go there and pay them something for an easy issue, get an attitude from the assistant service manager, and leave with your problems half way solved. It all seems that that is all they care about. Very disappointing. More

Could Care less about fixing your vehicle I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I use for business, when I was on my last visit, they kept my van for a week and a half and did not replace the headlight, fog lamp, brake light fluid indicator,front sway bar,rear squeaky leaf spring bushing. None of the requested items were fixed, I just got an oil change. I was so busy I picked up keys drove home and noticed nothing was done! When I called back they apologized, and said I should schedule another week for them to do all the work needed. This place has a very bad culture, a , what's in it for me attitude, I don't like working here so I'm going to rip off as many people as I can, attitude , a nobody cares , everybody is shady attitude that seems to infect most of the group. This dealership presents a bad representation of what a service Dept should be. More

Very bad customer service with the service department. They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day More

Bait and Switch Move Today June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for t Today June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for the second time test driving the vehicle. At this point, I just planned to purchase a different vehicle. The snake of a Sales Manager, Nickalus Coray called me to say the purchase price was now agreeable. I actually kept the voicemail, I called him back said I would be on my way. When I got there the car had been magically sold due to a "miscommunication". Nickalus, wasn't anywhere to be found and they claimed if I just wrote them the check they would find me one that was the same. I looked at these "same cars" and saw differences. At this point, I got up told the sales guy sorry his sales manager screwed him out of a sale. Bottom line, there are probably some good people that work there but overall bad business practices. Not honest, and didn't follow through with there promises. I will always tell everyone to avoid that place like the plague! More